Find Family Hotels in Kapaau, HI

"4 out of 5 stars
Great family suite and pools, a few service misses kept it from being perfect We stayed at Hilton Grand Vacations at Kings’ Land in Waikoloa, Kona from March 12–18 and overall had a very good experience. The resort is beautiful, the suite was huge and spotless every day, and the pools were the highlight—clean, warm, and fun for the kids even when it rained. My children still talk about how much they loved the water slides and lazy river, and that alone made the trip worthwhile. A couple of things did stand out though. We arrived very late on check-in night and asked the front desk if we could buy a couple of bottles of water (everything nearby was closed). The agent said no and didn’t offer any alternatives, yet the guest checking in right next to us was handed three complimentary bottles—odd and a bit frustrating after a long travel day. Our room was always cleaned beautifully, but one evening we returned to find our daughter’s favorite stuffed toy and a few other personal items (left neatly on the nightstand) completely gone. We filed a missing items report right away and are still hoping it turns up. Another day we came back exhausted, ready to cook with groceries we’d bought, only to discover the kitchen sink was completely backed up. Maintenance responded quickly, but it took several hours (and a roto-rooter crew) to fix. We couldn’t use the kitchen at all that night. A simple comp to the on-site restaurant would have been a nice gesture, but the concier"

"Fantastic , quiet property. Lovely"

"Great stay "

"This is a fun hotel to stay at when in Paradise. We had first good weather and then rain. I would have thought that the hotel would have more activities for rain days. When my out going flight was canceled they were very cooperative on extending the sale :) "

"Golf was fabulous. Massage was good, but a little pricey. Staff was fabulous. Loved them all. "

"Beautiful beach! Enough lounge chairs. We used the cabanas two days. Food and drinks are good. Any issue you needed help with was immediately taken care of. Did not like that one guest had two big Doberman dogs on property off leash. The energy was a little scary also. We turned around and didn’t use the hot tub that night. "

"Yes"

"Very friendly front desk, valet and concierge staff. Concierge was very informative and helpful. They made our stay comfortable and enjoyable. Provided lots of options and suggestions for local spots and things to do specific to our needs. Also helped book a cruise through them. Very clean room, amazing location."

"We have stayed at the destination twice and it is quiet and relaxing. The condos vary in quality so I tecomm nd calling the managing co Is y if you want a particular standard, rely remodeled, etc."