Puako 4 Stars Hotels

"It was wonderful! We had a great time ,everything was perfect…"

"The place is semi-run down. The staff called us 3x day to try to get us to buy a timeshare. The older rooms were decent and clean but holiday inn caliber. Check in staff not helpful at all. I am Hilton gold and they refused all my requests. Perhaps because of the different tower. Long walks to pools - not for the disabled! Will not return"

"The bell men and women were fantastic. The front desk was very helpful. Mahalo."

"BEST PLACE EVER! This condo was so comfortable, so lovely, so everything! It was actually nicer than it even looks online. We will absolutely be coming here again. Do not hesitate - book it!"

"It’s a very nice place. The rooms are very nice and comfortable. A resort hotel should be 100% operational. The boats don’t work anymore. The tram only serves two sections of the hotel. The food options are limited and of low quality for the cost. A $50 plate of pasta should never arrive at a table cold. Lunch and dinner options are limited. Paying the price for a meal here should be remembered as amazing, not blah, blah, blah. The breakfast buffet is overpriced. The Luau was a great show, the food was pretty good. Standing in line in the heat for 45 minutes is ridiculous. Elderly people need places to sit in the line. Put some benches along the walkway. The lagoon was amazing. The prices for using water toys is ridiculous. Majority sat unused due to the high cost. Management were very attentive. Carter was especially helpful to address any concerns raised. The staff were very friendly and respectful. "

"Traveled with our little family. Overall very satisfied with our stay. The check in process, the property, the communication and check out was all a breeze. The unit was great, clean and spacious. Only saw one cockroach on the last day outside near our door. Which I’m guessing is not a big deal for Hawaii. The only thing I would wish for is having the most basics in the kitchen, like salt, pepper and cooking oil. Also, having more laundry detergent available would be ideal. I ended up going to the office, which is not on site, to ask for extra and they gave me some extra no problem. "

"Good room for families. "