The property is beautiful, and it’s very family friendly. There was so much to do; I would 100% come back. My only qualm was that I spent about $115 on the buffet breakfast, and it was disappointing. The food was cold and just unappetizing. Not worth all that money.
Nylah
於 2025 年 7 月住了 3 晚
6/10 一般般
britney Reann
2025 年 8 月 5 日
喜歡:整潔度
Property itself is very pretty! Staff isn’t all that friendly, with handful of exceptions. Loved being able to watch the dolphins at the dolphin quest. Not enough dinning and eating option for that large of a facility. Not close to more local foods and store. No beach and sand access unless at lagoon if that’s what you’re looking for.
It is so beautiful! The staff is very friendly. It is definitely an experience.
Sabine
於 2025 年 7 月住了 2 晚
6/10 一般般
Georgina,chino
家庭旅遊
2025 年 7 月 28 日
不喜歡:設施服務
Outdated, not what I was expecting at all. I had 2 adults 2 kids reservation and they gave me a king bed for all of us. Also, Receptionist was very unfriendly.
Georgina
於 2025 年 7 月住了 1 晚
4/10 不太好
Lindsey
家庭旅遊
2025 年 7 月 27 日
喜歡:整潔度
不喜歡:設施服務
As a single parent of kids with disabilities, this property was a total nightmare. The resort is ENORMOUS. I was reassured that there was a tram that could take us to the pools but during our entire stay we successfully caught the tram twice. Which meant we were putting in 15,000 steps per day going from our room to the pools, entertainment. The only restaurant in our tower was an extremely expensive Italian restaurant. There’s no bottled water in the rooms so they give you fillable water bags—but good luck finding the filling stations. The towel dispensers are not where the maps say they should be. The parking lot is far and requires a lot of steps. I put in a housekeeping request for more towels and coffee and hard to check in multiple times for several hours before anyone came. When I was booking this I reached out to the resort and mentioned I will be traveling with kids with autism. I asked if they had any tips for me since I’d be traveling as a single parent, and their only response was “we have no kids club.” That should have been a sign for me that this resort is not disability-friendly. It’s very beautiful and flashy but they absolutely do not accommodate anyone with physical needs and the food is not kid-friendly (I.e you can’t even get a hamburger anywhere). I’m so disappointed considering how much money I spent. To be fair, my kids had a nice time (aside from the walking) but it was at my expense since I had to carry everything.
Lindsey
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Mayveleen Lio
2025 年 7 月 26 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Will come back
Mayveleen Lio
於 2025 年 5 月住了 4 晚
8/10 不錯哦
Brandon
家庭旅遊
2025 年 7 月 23 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful resort.
Brandon
於 2025 年 7 月住了 5 晚
10/10 有夠讚
Dalar Rose
情侶出遊
2025 年 7 月 22 日
喜歡:整潔度、員工素質和住宿環境和硬體
Absolutely the most gorgeous hotel I’ve ever stayed at
Dalar Rose
於 2025 年 7 月住了 4 晚
6/10 一般般
yini
家庭旅遊
2025 年 7 月 22 日
喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
front desk is poor. when I asked for upgrade about how much total, they provided the wrong information about nightly instead of total of full stay. that make me confused about the total amount of upgrade and expend extra money. and if i know the TOTAL is larger than i expect, i wont process.
yini
於 2025 年 7 月住了 3 晚
10/10 有夠讚
sheree
情侶出遊, 家庭旅遊
2025 年 7 月 22 日
喜歡:整潔度、員工素質和住宿環境和硬體
I love how family oriented this property is. There are many things to do with your family just on the property
sheree
於 2025 年 7 月住了 3 晚
8/10 不錯哦
Jacqueline
家庭旅遊, 親子旅遊
2025 年 7 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had a great vacation & would definitely return. Mahalo!
Jacqueline
於 2025 年 7 月住了 3 晚
10/10 有夠讚
DeAna
2025 年 7 月 20 日
喜歡:整潔度、設施服務和住宿環境和硬體
Pools are fantastic. Very nice property. Beautiful view of the ocean.
DeAna
於 2025 年 6 月住了 3 晚
6/10 一般般
Samica D
團體旅遊, 家庭旅遊
2025 年 7 月 18 日
喜歡:員工素質和設施服務
Parking expensive $48 dollars if you park by yourselfand $58 if you want to Valet Park, I haven't gotten a receipt from when I stayed there so that I can see why I was charged an additional $418.48. I did the parking yourself with the rental car I had.
The day we were checking out there was human poop on the sidewalk and we could've find a staff member till we got all the way to the front of the hotel.
They need to tell people that the AC turns off when the balcony door is open.
We didn't find the hot tubs until the last day we were there and the hot tubs were hot but the jets just bubble so that was kinda lame.
There were kids sitting in the hot tubs doing sexual things with no parents or staff around.
The Tram is super slow and they say itll be there in 10 to 7 minutes but it takes way longer than that so you might as well walk
Only times I saw staff was at the front desk which is a 7 min walk from the Palace which is where I was staying. Not to mention the walking from the parking lot to the Palace because again the tram literally wasn't around and its faster to walk.
Samica D
於 2025 年 7 月住了 4 晚
6/10 一般般
Melissa
家庭旅遊
2025 年 7 月 18 日
喜歡:整潔度、員工素質和住宿環境和硬體
Property is nice but everything is extremely expensive and they nickel and dime for anything
Also .. getting around the resort is a pain .. tram is slow and just adds 20 mins every time you want to get in and out
Melissa
於 2025 年 7 月住了 5 晚
8/10 不錯哦
MEGAN
2025 年 7 月 17 日
MEGAN
於 2025 年 6 月住了 2 晚
6/10 一般般
Stephen
2025 年 7 月 15 日
Stephen
於 2025 年 7 月住了 4 晚
6/10 一般般
Courtney
親子旅遊
2025 年 7 月 14 日
不喜歡:住宿環境和硬體
No a/c on one of the trams which would be nice to know in advance being as though we brought our infant along. No decent wheelchairs. Attendants completely ignored my wife, myself, and our 6 month old baby. I needed assistance pushing my wife who broke her foot the day of check in. Spa gave me a hard time cancelling prenatal massage although I tried to explain she had just broken her foot but was still explained “their policy”.
Courtney
於 2025 年 6 月住了 3 晚
6/10 一般般
Candace
家庭旅遊
2025 年 7 月 13 日
喜歡:整潔度、員工素質和住宿環境和硬體
Nice property but insanely overpriced! They get you everywhere! They leave a cheap tote bag in your room and then they want $13 for it! They charge $55 plus tax and gratuities for breakfast per person and they have a make your own waffle machine that is identical to the one at Holiday Inn! $55 plus tax and tips for breakfast! they could at least make the waffle! I got pasta and tiramisu delivered through room service. The pasta came soaked in a small brown cardboard box. For $70, it tasted disgusting. And then another thing. They actually put monitoring chips on their towels! You get it out of a machine and if you don’t return it, they charge you $20 per towel! I never heard of a hotel putting a security device on a hotel towel! Also, self parking was almost $50 a night! It turned out to be not much different from valet parking. And it was quite far away from our room.While it’s a really nice looking property and has a cool pool with dolphins, I wouldn’t stay here again.
Candace
於 2025 年 7 月住了 1 晚
8/10 不錯哦
Lawrence
家庭旅遊
2025 年 7 月 12 日
喜歡:整潔度、設施服務和住宿環境和硬體
Good hotel. Very nice but the tram was always broken. It made it difficult for our older relatives to walk around.
Lawrence
於 2025 年 6 月住了 7 晚
10/10 有夠讚
Benjamin
2025 年 7 月 12 日
Benjamin
於 2025 年 7 月住了 4 晚
10/10 有夠讚
jorge
家庭旅遊
2025 年 7 月 12 日
喜歡:整潔度、員工素質和設施服務
beautiful property, but starting to look a bit dated.
jorge
於 2025 年 6 月住了 4 晚
10/10 有夠讚
Cleo
家庭旅遊
2025 年 7 月 11 日
喜歡:整潔度、設施服務和住宿環境和硬體
Needs some updates in general areas and rooms.
Cleo
於 2025 年 6 月住了 1 晚
4/10 不太好
Hetal Samir
家庭旅遊
2025 年 7 月 11 日
喜歡:整潔度和住宿環境和硬體
不喜歡:設施服務
Rooms are good. But walking to and from car to room takes very long time. Tram takes very long too. Also the tram was not working for couple of days. So walking back to room after a full day of activities on island was very tiring.
Services like laundry are hidden very far in resort as well with no given direction.