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"I recently stayed at the Grand Sirenis Riviera Maya Resort & Spa and despite the ongoing renovation, I found it to be a beautiful and enjoyable experience. The resort offers a plethora of amenities, including relaxing massages, a lazy river perfect for unwinding, and an excellent gym for fitness enthusiasts. One of the standout aspects of my stay was the friendliness of the staff. They went above and beyond to ensure that guests felt welcomed and taken care of. In particular, I had the pleasure of interacting with Diana, the guest service lady, who provided exceptional service throughout my stay. Diana not only assisted me with arranging a refund for a canceled excursion but also consistently checked on the status of our stay to ensure we were comfortable and had everything we needed. Her willingness to assist with any request made our experience truly memorable. Overall, despite the ongoing renovations, the Grand Sirenis Riviera Maya Resort & Spa offers a fantastic getaway experience with top-notch amenities and exceptional service from the staff, especially from individuals like Diana. I would highly recommend it to anyone looking for a relaxing and enjoyable vacation in Riviera Maya."

"We visited Royal Haciendas March - April 2024. There were 6 of us, 4 adults and 2 children. We booked BD experience for transportation from and to the airport. I did not like that they picked us up 2 hours prior to the time that would have made sense to be picked up. Royal Haciendas have a travel agency you can book your the pick up and drop offs to the airport (no free shuttle). thomasmoretravel We enjoyed the property, the staff and the food. You can reserve dinners at the 2 restaurants they have. The food is delicious- not everything is included, but everything that is included is delicious anyway! The property is clean! The staff is super friendly! The buffet offered enough food for everyone to find things they like. (On the side note, i would have like to have desserts for breakfast too, i like to have some with my morning coffee) I would go back for sure! The only thing I was sad about is the beach. It has been damaged by Hurricanes and has not been fixed yet. The property has plans on fixing it - but they are waiting for government approval. Honestly we will only book again, once the beach is fixed, since i prefer to be on the beach."

"Rooms are awesome , property is very clean and very stylish. "

"We stay at this property twice a year. Excellent, well-maintained property providing exceptional value. The small beach cove provides calm water year-round. The pools are about 4 feet deep and so they heat up nicely on sunny days. Food is wonderful with many choices including 3 buffet restaurants and 5 private dining restaurants. The Expedia building is centrally located near the quiet pool. I ask and within a few minutes someone is there to help. "

"This resort although pretty new functions like a well oiled machine. Offers the perks and elite experience that Hilton is usually known for. Food and drink options are plenty while being diverse. Both dine in and buffets offer a wide selection. Our main reason for selecting this resort is due to its Kids friendly approach to activities and stay. They have a day care for 4 years and older kids as well as separate section for teen kids."

"Excellent Customer Service, all the Staff in different areas show kindly and professional, very nice, the options for dining excellent, very clean inside and outside at the swimming pools and beach, very happy to stay there!!!!"

"All staffers were super helpful, and willing to answer your questions. From the gardeners to the bus drivers, waiters, etc., all really friendly "

"Amazing restaurants with the all inclusive package as well as drinks. Over all an amazing experience. "

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