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"It was a very nice stay! The Food at the evening and the morning was very varied, so each one find something that he likes."

"The hotel was so beautiful and the attention to detail was great. The staff was friendly and helped us with everything. They also spoke English. We were given yukatas to wear and they were really pretty. The food was amazing, everything was really fresh. The in room bath had amazing views to Mt. Fuji and was relaxing. They also have a shuttle that picks you up from Kawaguchiko station at 8, 8:30 9 and 10 am. We ended up taking a taxi from the station to the hotel but we took the shuttle back to the station and it was comfortable and fast. I don't recommend walking to the hotel from the station because there are no side walks in the town and the cars pass really close to pedestrians. Overall, a great and highly recommended experience and place to stay!"

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"With easy access to spa and their theme park"

"Had everything we needed. Great traditional Japanese breakfast "

"Great customer services "

"Overall an excellent experience! The food to die for. We had half-board and really enjoyed the breakfast and kaiseki dinner. The free onsen, free snacks, daily wine tasting... We had it all. And of course, the breathtaking views of the Mt. Fuji right from our balcony. "

"We had the fuji view room and it was absolutely stunning. We came in at night and didn’t see Mt Fuji coming in, but we woke up to a perfectly clear day with Fuji in sight. It was awe inspiring and majestic. They provided comfortable kimonos/pajamas to walk around in. There’s a nice viewing area on first floor with indoor and outdoor seating in view of Fuji - even with a set of binoculars to look at the mountain. Onsen in hotel was also had views of mountain. Staff was very helpful with luggage transport and they have shuttle for station but not many time options or capacity to utilize it so reserve spots early. Only cons were that the rooms have the door connecting other rooms so there is less privacy and you can hear people in the other room. We also ordered the massages and the ladies came up to the room for the massage but it wasn't a good massage. For the price of the room and value, it was amazing. It’s far from a lot of restaurants and the station but the 7/11 around the corner was more than enough for us."

"Beautiful location with stunning view of Mount Fuji. It's quiet and tranquil with lovely walks alongside the lake. It is a bit of a way to Kawaguchiko station where all the sightseeing buses start and end but the hotel has a free shuttle there and it's super busy in the town so it's great to come back to the peace and tranquility. Book in advance for the hotel restaurant."