Find Family Hotels in Kaanapali, HI

"Clean room and excellent staff"

"Difficult to get a pool chair even though there is a sign that says unoccupied pool chairs will be forfeited. We saw many chairs with pool towels to which no one returned to but no staff came around to remove the towels. "

"I came to Hawaii to relax and enjoy my vacation, but unfortunately the service I received did not reflect the level of hospitality I expected. Service was disappointing and far below the standard expected for a destination known for hospitality. Staff members were rude and management did nothing to correct situations. "

"Rooms need updating but were clean. Resort fees were exorbitant, especially considering that beach chairs were only available for rent. Not sure what “resort fees” covered other than just being another money grab."

"Great hotel and perfect location"

"As a resort, they did want you to go to a seminar to consider a rental property, but were declined. The rooms seemed a bit dated, though clean and spacious (we had the junior suite). I would’ve loved a few more free amenities for the cost. There was a daily fee to use the gym, for example. Breakfast wasn’t included and you only get one 20% off coupon. For the price, I just would’ve expected a few more perks, like the cookies at Embassy Suites."

"We enjoyed our stay. The rooms were spacious and clean, the pool area was very nice. There isn't much beach right out from the resort but it is a close walk to the main beach area. "

"Overall, a nice place to stay. Room was nice. Pools were nice. Right on a good section of beach. Free valet services, but the valets were hard to find at the desk and a little slow. It also does seems a little odd that they’re still not cleaning rooms as if we are still worried about Covid. Not even an offer to clean the room or replace towels, soap, toilet paper, etc in the week we were there. Also, a little odd that you keep the “spa” in your name when it is shut down and not opening again."

"Great location and service all around"