City Double Room (No garage) | Soundproofing, free WiFi, bed sheets
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Reviews of Crystal Motel

3 out of 5
Crystal Motel
No.75, Shengjun Rd, North Dist., Hsinchu

Reviews

7.8

Good

Rating 10 - Excellent. 23 out of 87 reviews" "
Rating 8 - Good. 37 out of 87 reviews" "
Rating 6 - Okay. 17 out of 87 reviews" "
Rating 4 - Poor. 9 out of 87 reviews" "
Rating 2 - Terrible. 1 out of 87 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and helpful to foreigners. Excellent service each day, clean and very nice bed linens. I stayed here for 10 days visiting my son and his family nearby. Easy walk to the beautiful pier and other parks. I plan to stay here again when I visit next year .
Stayed 10 nights in Mar 2024

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a very pleasant stay overall. The front desk is always responding fast of my requests. They are also very friendly which makes you feel welcome!! Will stay next time !!
Stayed 10 nights in Dec 2023

8/10 Good

TUDOR-OVIDIU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

6/10 Okay

FENG WEN

Business traveler
Liked: Staff & service
Wouldn't Stay for Second Time
It was one of the lesser desired stay! On the outside it all looks fine, but once inside, there are things I found not as pleased. First is the smell, I wouldn't know how to describe it, but bearable, just unpleasant! Second is the lighting, the entire room is just "dark". Along with that smell, created an not so good staying experience. The last part is clean. I am not as those paranoid who would take out a scanning device to swipe the whole room just to be sure its clean or what so ever. But just by the touch, I don't see they put up too much attention on keeping it. BUT THE GOOD SIDE IS, the service personnel is very nice!
Stayed 1 night in Dec 2019
Response from MENG on 2020/3/3
親愛的貴賓您好: 感謝您選擇入住水晶旅館，更感謝您撥空分享您的住宿體驗。 關於您提到客房內燈光的問題，使用上若有任何問題隨時可致電到櫃台! 我們會請工務人員查修是否有故障的情形發生! 很抱歉讓您在休憩上帶來了不便與困擾。 我們也非常感謝您對於水晶各方面的支持與肯定，我們也將更加努力的提供最優質的住宿品質給每位入住的貴賓! 期待您能再次蒞臨。 祝您有美好的一天^^

10/10 Excellent

Sharlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Great place for a few days. Fish market was interesting. Nice walk along beach and coastal path. Hotel staff couldn't enough to help out. Breakfast interesting. Was a bun/sandwich of choise hung on the door at 7am. And Apple milk was a first for me. Bath fantastic. Room lovely and clean.
Stayed 3 nights in Nov 2018
Response from 彭 on 2018/12/19
感謝您入住我們的飯店 謝謝您

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Chiang, Hong Kong

Liked: Staff & service
Disliked: Cleanliness, room comfort
Not for tourist
smell of cigarette, mould on the toilet wall

10/10 Excellent

Chen Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Shui Ho

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

WEI CHIH

Liked: Cleanliness, staff & service, property conditions & facilities
尚可 還有進步空間
停車場數量有限，建議不想停太遠的，可以早點抵達辦理入住手續。周邊有些海鮮餐廳可以參考。枕頭每人可以再多一顆。枕頭有點不蓬鬆..以上 謝謝
Stayed 1 night in Dec 2023

8/10 Good

Yan-ting

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

HSIANG YU

設備有點老舊
Stayed 1 night in Oct 2023

4/10 Poor

Jasmine

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
現場實體遠遠不如網路顯示照片，差別很大。
Stayed 1 night in Oct 2023
Response from l on 2023/10/11
尊敬的 貴賓您好,由於每間房間裝潢略有差異，沒有辦法將每間房都放上照片，但坪數與設備皆一致，造成您有此觀感，本公司深感抱歉 !謝謝您撥冗給我們寶貴的意見，讓我們有改善的空間。

10/10 Excellent

柏鐘

Stayed 2 nights in Sep 2023

8/10 Good

照育

Stayed 1 night in Feb 2023
Response from M on 2023/3/22
親愛的貴賓您好: 感謝您的稱讚與喜歡! 您的好評是給我們最大的鼓勵，鼓舞我們在服務上能持續努力不斷創新! 我們會全力維持最溫馨的服務 再次感謝並期待您的再訪 祝您有美好的一天

8/10 Good

CHIA JOU

Stayed 1 night in Jan 2023
Response from M on 2023/3/22
親愛的貴賓您好:感謝您的稱讚與喜歡! 您的好評是給我們最大的鼓勵，鼓舞我們在服務上能持續努力不斷創新! 我們會全力維持最溫馨的服務 再次感謝並期待您的再訪 祝您有美好的一天

10/10 Excellent

P.C.

Stayed 1 night in Nov 2022
Response from M on 2022/12/16
親愛的貴賓您好: 感謝您選擇水晶旅館 很高興我們的用心能得到您的肯定，我們將持續努力做得更好! 很衷心期待有機會再與您見面，希望能讓您留下更難忘的體驗 祝您有美好的一天

8/10 Good

Hsueh-Chen

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from M on 2022/12/16
親愛的貴賓您好: 謝謝您選擇入住新竹水晶旅館在此向您致上最誠摯的謝意希望您下次到新竹時，能給我們再次為您服務的機會。 祝您有美好的一天

6/10 Okay

Wei-Jyun

Liked: Staff & service
Stayed 1 night in Sep 2022
Response from M on 2022/9/21
親愛的貴賓您好: 感謝您抽空給予飯店好評! 您的鼓勵是我們全體員工最佳的動力 很高興您對我們的服務及設施感到滿意 期待下次還有機會為您服務。 祝您有美好的一天

10/10 Excellent

MENG HSI

Stayed 1 night in Aug 2022
Response from M on 2022/9/21
親愛的貴賓您好: 感謝您抽空給予飯店好評! 您的鼓勵是我們全體員工最佳的動力 很高興您對我們的服務及設施感到滿意 期待下次還有機會為您服務。 祝您有美好的一天

8/10 Good

CHIHUNG

Stayed 1 night in Aug 2022
Response from M on 2022/9/21
親愛的貴賓您好: 感謝您抽空給予飯店好評! 您的鼓勵是我們全體員工最佳的動力 很高興您對我們的服務及設施感到滿意 期待下次還有機會為您服務。 祝您有美好的一天

2/10 Terrible

Verified traveler

Liked: Room comfort
Stayed 1 night in Dec 2021
Response from M on 2022/1/3
感謝您不吝賜教! 期待您再次蒞臨!

4/10 Poor

Verified traveler

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
不適合家庭旅遊
加人要加價可以接受，但是加價金額不合理。備品已經付了400元，竟然要顆枕頭還要再加價。
Stayed 1 night in Dec 2021
Response from M on 2021/12/15
親愛的貴賓您好: 感謝您撥冗撰寫評語，很抱歉讓您有不愉快的住宿經驗! 關於您提及人頭費問題，一般旅館加人有分為2種 一種是加人頭(含一份盥洗用品、一份早餐)另一種則是加床(含一單人床位、一份盥洗用品、一份早餐) 當天您僅預訂一間雙人房，一般雙人房入住人數為2人，辦理入住時櫃台人員也詢問是否為兩位入住。 Check in後，您放完行李後即外出用餐，用餐回來後實際入住人數變為1位大人加3位小孩，還告知櫃台另外2位小朋友並不是您的小孩，直至小朋友說出媽媽的名字我們才得知是您的小孩！ 而我們也盡我們最大的誠意，告知您加人有2種收費方式供您選擇! 也清楚明白告知您加人頭及加床之差異 您選擇加人頭僅會附一份盥洗用品、一份早餐，可能在溝通上雙方造成誤解! 讓您有不愉快的住宿經驗，我們深感抱歉，也請您多多包涵！ 希望未來還能有機會為您服務！ 水晶旅館祝您有美好的一天！

10/10 Excellent

TZU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from M on 2021/7/21
親愛的貴賓您好 感謝您在旅途中選擇我們水晶旅館，很高興有機會提供您良好的住宿與服務。 因為有您的肯定與支持成為我們持續努力堅持不懈的原動力! 期待能有機會再次服務您! 祝您有美好的一天^^

8/10 Good

Chin Chen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from M on 2021/4/19
親愛的貴賓您好: 誠摯地感謝您選擇入住水晶旅館，非常開心得知您滿意此次的住宿體驗並給予肯定! 這是我們的榮幸。 未來我們也將持續致力於提供良好的住宿品質與真摯的舒適服務用心感動每位旅客。 期盼在不久的將來，能有榮幸再次為您服務。 祝 您有個美好的一天~

8/10 Good

Ya Shiang

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from 孟 on 2020/12/26
親愛的貴賓: 感謝您選擇水晶旅館，很高興我們的服務能得到您的高度肯定! 我們將持續努力做得更好，衷心期待下次您再到新竹旅遊時有機會再見面^^ 屆時希望能讓您留下相同難忘的住宿體驗! 再次一起度過愉快的旅程。 祝您有美好的一天~

10/10 Excellent

Siang-yi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒的住宿體驗
房間很大，浴室空間也很大，環境乾淨、舒適，很喜歡房間有一面很大的全身鏡，位置很好也不好照到床，值得！
Stayed 1 night in Nov 2020
Response from M on 2020/11/20
敬愛的貴賓您好: 感謝您此次選擇入住水晶旅館! 非常開心您對我們的人員服務ˋ房間設備感到滿意! 您的住宿經驗是我們進步的動力來源，並希望提供每位來賓感受溫馨舒適的住宿體驗! 期待您下次還有機會為您服務 祝您有美好的一天!

10/10 Excellent

Kui Chu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from M on 2020/10/9
敬愛的貴賓您好: 感謝您此次選擇入住水晶旅館! 非常開心您對我們的人員服務感到滿意! 您的住宿經驗是我們進步的動力來源，並希望提供每位來賓感受溫馨舒適的住宿體驗! 期待您下次還有機會為您服務 祝您有美好的一天!

8/10 Good

Siang-Ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from M on 2020/10/9
敬愛的貴賓您好: 感謝您此次選擇入住水晶旅館! 非常開心您對我們的人員服務感到滿意! 您的住宿經驗是我們進步的動力來源，並希望提供每位來賓感受溫馨舒適的住宿體驗! 期待您下次還有機會為您服務 祝您有美好的一天!

4/10 Poor

Chao Hsiung

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from M on 2020/10/9
敬愛的貴賓您好: 感謝您此次選擇入住水晶旅館! 非常開心您對我們的人員服務感到滿意! 您的住宿經驗是我們進步的動力來源，並希望提供每位來賓感受溫馨舒適的住宿體驗! 期待您下次還有機會為您服務 祝您有美好的一天!

8/10 Good

Erin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from M on 2020/10/9
敬愛的貴賓您好: 感謝您此次選擇入住水晶旅館! 非常開心您對我們的人員服務感到滿意! 您的住宿經驗是我們進步的動力來源，並希望提供每位來賓感受溫馨舒適的住宿體驗! 期待您下次還有機會為您服務 祝您有美好的一天!

8/10 Good

Hsuan-yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
位置好找，住宿環境清幽
Stayed 1 night in Jun 2020
Response from M on 2022/12/16
敬愛的貴賓您好: 感謝您此次選擇入住水晶旅館! 非常開心您對我們的人員服務感到滿意! 您的住宿經驗是我們進步的動力來源，並希望提供每位來賓感受溫馨舒適的住宿體驗! 期待您下次還有機會為您服務 祝您有美好的一天!

6/10 Okay

Joya

Liked: Cleanliness, property conditions & facilities, room comfort
評語
冷氣不夠涼，燈光太暗
Stayed 1 night in Jun 2020
Response from M on 2022/12/16
敬愛的貴賓您好: 感謝您此次選擇入住水晶旅館! 非常開心您對我們的人員服務感到滿意! 您的住宿經驗是我們進步的動力來源，並希望提供每位來賓感受溫馨舒適的住宿體驗! 期待您下次還有機會為您服務 祝您有美好的一天!

8/10 Good

SZE-YING

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from M on 2022/12/16
敬愛的貴賓您好: 感謝您此次選擇入住水晶旅館! 非常開心您對我們的人員服務感到滿意! 您的住宿經驗是我們進步的動力來源，並希望提供每位來賓感受溫馨舒適的住宿體驗! 期待您下次還有機會為您服務 祝您有美好的一天!

8/10 Good

Ming-Hong

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from MENG on 2020/2/4
敬愛的貴賓您好: 感謝您此次選擇入住水晶旅館! 非常開心您對我們的人員服務及設備感到滿意! 您的住宿經驗是我們進步的動力來源，並希望提供每位來賓感受溫馨舒適的住宿體驗! 期待您下次還有機會為您服務 祝您有美好的一天!

8/10 Good

Wai keung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體合格
房間浴室燈光近一半有故障,照明不夠
Stayed 1 night in Jan 2020
Response from MENG on 2020/2/4
親愛的貴賓您好: 感謝您選擇入住水晶旅館，更感謝您撥空分享您的住宿體驗。 關於您提到客房內燈光的問題，使用上若有任何問題隨時可致電到櫃台! 我們會請工務人員查修是否有故障的情形發生! 很抱歉讓您在休憩上帶來了不便與困擾。 我們也非常感謝您對於水晶各方面的支持與肯定，我們也將更加努力的提供最優質的住宿品質給每位入住的貴賓! 期待您能再次蒞臨。 祝您有美好的一天^^

6/10 Okay

Yu ling

Stayed 1 night in Dec 2019
Response from M on 2022/12/16
敬愛的貴賓您好: 感謝您此次選擇入住水晶旅館! 非常開心您對我們的人員服務感到滿意! 您的住宿經驗是我們進步的動力來源，並希望提供每位來賓感受溫馨舒適的住宿體驗! 期待您下次還有機會為您服務 祝您有美好的一天!

8/10 Good

CHIA chin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from MENG on 2020/2/4
敬愛的顧客您好 謝謝您對我們的支持與肯定，感謝您此次選擇入住水晶旅館 您對我們的服務及房間感到滿意是我們最大的進步動力和榮幸! 期盼您的再次到訪，讓我們能夠再為您服務。 祝您有個美好的一天

6/10 Okay

Shihan

Traveled with group
Liked: Staff & service
Stayed 1 night in Dec 2019
Response from 孟 on 2019/12/20
親愛的貴賓您好: 誠摯地感謝您選擇入住水晶旅館，並於百忙之中留下如此寶貴的反饋，這是我們的榮幸。 非常感謝您對我們各方面的支持與肯定，我們也將更加努力的提供最優質的住宿品質給每位入住的貴賓! 期待您能再次蒞臨。 祝您有美好的一天^^ 編輯 刪除

8/10 Good

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
只有早餐比較需要改善 其他都很棒
Stayed 1 night in Oct 2019
Response from JYUN on 2019/10/29
親愛的貴賓您好: 感謝您選擇入住水晶旅館，並撥空留下您寶貴的評語。 很高興您能滿意我們的設施與服務，您的讚美是鼓勵我們向上的動力^^ 您提及早餐的部分給您不佳的感受，我們會盡快做出改善！ 提供顧客更好的住宿品質! 希望在不久的將來能再度與您見面 能再一次服務您~ 祝您有美好的一天^^

8/10 Good

震昱

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from JYUN on 2019/10/27
感謝您入住我們的飯店! 非常榮幸得知您對我們的房間整體感到滿意。 希望還有機會為您服務 期待您再次蒞臨 祝您有美好的一天!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地址離交流道很近，服務人員很親切，住宿環境也很舒適。
Stayed 1 night in Jun 2019
Response from jyun on 2019/7/7
感謝您入住我們的飯店! 非常榮幸得知您對我們的房間整體感到滿意。 希望還有機會為您服務 期待您再次蒞臨 祝您有美好的一天!

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
在房內有逃生出口標誌 非常亮 晚上不好睡 浴缸有毛髮不只一根....
Stayed 1 night in Apr 2019
Response from W on 2019/6/13
感謝您入住我們的飯店。感謝您的意見反應！

8/10 Good

無名氏, 香港

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
員工服務極佳：適逢下雨天，員工拿著大傘，遮風擋雨；又介紹餐廳及景點，並繪圖詳細介紹；在大堂的咖啡機壞了，主動送咖啡到房間。真的貼心服務，謝謝！
Stayed 1 night in Mar 2019
Response from Meng on 2019/3/29
非常感謝您抽空撰寫評語。 感謝您的支持與愛護! 希望還有機會為您服務 期待您再次蒞臨！

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from 孟 on 2019/3/5
非常感謝您抽空撰寫評語。 感謝您的支持與愛護，期待您再次蒞臨！

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
停車位太少，早點過於簡單，廚房未能與餐廳分開，味道太重。
Stayed 1 night in Feb 2019
Response from W on 2019/2/15
感謝您入住我們的飯店 謝謝您

8/10 Good

TZU

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from 彭 on 2018/12/19
感謝您入住我們的飯店 謝謝您

10/10 Excellent

YICHE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from 彭 on 2018/12/19
感謝您入住我們的飯店 謝謝您

6/10 Okay

po hsiang

Liked: Cleanliness, property conditions & facilities, room comfort
普通
雙人房型是商務房，沒車庫但是有停車場可停，整體來說還算不錯，隔音很好，早餐7點會掛在門把上
Stayed 1 night in Nov 2018
Response from W on 2018/11/9
您好 感謝您的入住及好評 期待您下次光臨 謝謝您

8/10 Good

WANG CHIH

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from w on 2018/8/30
感謝您入住我們的飯店。感謝您的意見反應！