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Yutorelo-an

Photo gallery for Yutorelo-an

Featured Image
Balcony
View from Room
In-room safe, blackout drapes, free WiFi, bed sheets
View from Room

Overview of Yutorelo-an

Yutorelo-an

3.5 out of 5

4.0/5 Very Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Gora 1300-119, Hakone, Kanagawa, 250-0408

Explore the area

  • Popular LocationHakone Museum of Art4 min walk
  • Popular LocationHakone Gora Park4 min walk
  • Popular LocationHakone Kowakien Yunessun3 min drive

Choose dates to view prices

About this area

Hakone

Yutorelo-an is located in Gora, a neighborhood in Hakone, and is in the historical district and near a train station. Hakone Shrine and Odawara Castle are notable landmarks, and some of the area's activities can be experienced at Hakone Gora Park and Hakone Kowakien Yunessun. Don't miss out on a visit to Mishima Sky Walk.
Visit our Hakone travel guideOpens in a new window
Map

What's nearby

  • Hakone Museum of Art - 4 min walk
  • Hakone Gora Park - 4 min walk
  • Hakone Open Air Museum - 19 min walk
  • Hakone Kowakien Yunessun - 3 min drive
  • Miyagino Hayakawa Breakwater Cherry Blossoms - 4 min drive

Getting around

  • Kowakidani Station - 3 min drive
  • Hakone Gora Station - 12 min walk

About this property

Yutorelo-an

3.5-star Hakone ryokan in Gora, near Hakone Gora Park
Along with a 24-hour front desk, this smoke-free ryokan has multilingual staff and a lobby fireplace. Free WiFi in public areas, free self parking, and free train station pick-up are also provided. Other amenities include free train station drop-off and a vending machine. All 34 rooms offer free WiFi, refrigerators, and flat-screen TVs. Guests will also find safes and toothbrushes and toothpaste.
Yutorelo-an offers 34 air-conditioned accommodations with safes and slippers. Flat-screen televisions are featured in guestrooms. This Hakone ryokan provides complimentary wireless Internet access. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
Public bath/onsen services include an outdoor public bath (no minerals), an indoor mineral hot springs (Japanese-style onsen), and a yukata (Japanese robe).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Free roundtrip train station shuttle

Food and drink

  • Japanese breakfast available for a fee daily 7:30 AM–9 AM: JPY 1870 for adults and JPY 1870 for children

Things to do

  • Hot springs
  • Shopping

Family friendly

  • Refrigerator

Conveniences

  • No elevators
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Multilingual staff

Languages spoken

  • Chinese
  • Japanese

Spa

  • 8 indoor/outdoor hot springs
  • Hot springs open from 6:00 AM - midnight
  • Hot springs water temperature (Fahrenheit) - 108
  • Indoor mineral hot springs (onsen)
  • Outdoor public bath (no minerals)
  • Yukata (Japanese robe)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • No elevator (single level property)
  • Well-lit path to entrance

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Towels
  • Toothbrush and toothpaste

Entertainment

  • Flat-screen TV

Food and drink

  • In-room dining only
  • Refrigerator

More

  • Safe
  • Slippers

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Guest rating 3.5+
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Free WiFi
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Policies

Check-in

Check-in from 3:00 PM - 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests booked in Half Board rates must check-in by 7 PM to receive dinner. No refunds will be issued for any unused portion of the rate plan.
Guests with Room Only or Breakfast Included plans must request and book dinner by 4 PM on the same day. Guests with Room Only plans must request and book breakfast by 9 PM the evening prior to breakfast.
Guests with dietary restrictions or food allergies should contact this property 3 days in advance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150 per person, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for Japanese breakfast: JPY 1870 for adults and JPY 1870 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
For the comfort of guests using the public bathing areas and other public facilities, this property does not permit guests with tattoos to use the facilities.

We should mention

This property offers transfers from the train station; guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation
Hot springs access available from 6:00 AM to midnight
Reservations are required for private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Set meals are served in guestrooms only (no menus or public dining)

Property is also known as

Yutorelo-an Inn Hakone
Yutorelo-an Inn
Yutorelo-an Hakone
Yutorelo an
Yutorelo-an Ryokan
Yutorelo-an Hakone
Yutorelo-an Ryokan Hakone

Frequently asked questions

Overall score and ratings

4.0

Very Good

Rating 5 - Excellent. 21 out of 48 reviews
5 - Excellent 44%
Rating 4 - Good. 13 out of 48 reviews
4 - Good 27%
Rating 3 - Okay. 9 out of 48 reviews
3 - Okay 19%
Rating 2 - Poor. 1 out of 48 reviews
2 - Poor 2%
Rating 1 - Terrible. 4 out of 48 reviews
1 - Terrible 8%

3.9/5

Cleanliness

4.0/5

Staff & service

4.5/5

Amenities

3.8/5

Property conditions & facilities
Write a review

5/5 Excellent

Stayed 1 night in Jun 2021

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quite and clean place. room is very well prepared and designed. very good destination for relaxation. they have amazing view
Stayed 1 night in May 2021

4/5 Good

Stayed 1 night in Feb 2021

4/5 Good

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, room comfort
The service was really good but the faculty is a bit out dated.
Stayed 1 night in Jan 2021

2/5 Poor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be ready to pay for literally everything!!!
The hotel is located on the top off a very steep hill which is not mentioned on this hotel’s webpage. It takes approximately 15 minutes to get there from Gora station. They provide a free shuttle bus, however you realize that only after you check in. The dinner is pretty expensive and there are no close by restaurants, while going to the center is not an option as you’ll have to climb the steep hill once again on your way back. There are private and public onsens. The public Onsen is small and free to use (except a ¥150 spa bath tax per px). The private one is priced ¥3000 per 45 minutes which is ridiculous in my opinion! I think they should’ve allowed guests to reserve the private onsens without additional charge. There is no complementary water in the room, but they placed a vending machine “for your convenience”. They have some instant noodles and snacks for purchase in the lobby. The breakfast was Japanese and might be difficult for the western palate.
Stayed 1 night in Feb 2020