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Marroad Hakone

Photo gallery for Marroad Hakone

Primary image
Outdoor spa tub
Pool
Balcony
Balcony

Overview of Marroad Hakone

Marroad Hakone

3.0 star property

3.9/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Map
1320, Goura, Hakone-machi, Ashigarashimo-gun, Hakone, Kanagawa-ken, 250-0408

Explore the area

  • Popular LocationHakone Gora Park6 min walk
  • Popular LocationHakone Museum of Art6 min walk
  • Popular LocationHakuundo Chaen8 min walk

Choose dates to view prices

About this area

Hakone

Near a train station, Marroad Hakone is in Gora, a neighborhood in Hakone with good shopping. Notable landmarks in the area include Hakone Shrine and Odawara Castle, and travelers wishing to experience a bit of culture can try Hakone Open Air Museum. Hakone Kowakien Yunessun and Mishima Sky Walk are also worth visiting.
Visit our Hakone travel guideOpens in a new window
Map

What's nearby

  • Hakone Gora Park - 6 min walk
  • Hakone Museum of Art - 6 min walk
  • Hakuundo Chaen - 8 min walk
  • Hakone Open Air Museum - 2 min drive
  • Miyagino Hayakawa Breakwater Cherry Blossoms - 4 min drive

Getting around

  • Kowakidani Station - 3 min drive
  • Hakone Gora Station - 11 min walk

About this property

Marroad Hakone

3-star Hakone hotel in Gora, near Hakone Kowakien Yunessun
A bar/lounge, a sauna, and a 24-hour front desk are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and free train station pick-up are also provided. Additionally, free newspapers and free train station drop-off are onsite.
Marroad Hakone offers 45 air-conditioned accommodations with safes and slippers. LED televisions come with digital channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Services include massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas.

Languages spoken

English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Free roundtrip train station shuttle

Food and drink

  • Continental breakfast available for a fee daily 7:30 AM–9:30 AM: JPY 1950 per person
  • 1 bar

Restaurants on site

  • Voyageur
  • Tea Lounge

Things to do

  • Hot springs
  • Sauna

Family friendly

  • Refrigerator

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping

Outdoors

  • Terrace

Spa

  • Indoor mineral hot springs (onsen)
  • Massages
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robe)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathroom (partially open)
  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • Digital channels
  • LED TV

Food and drink

  • Refrigerator

More

  • Desk
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

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Policies

Check-in

Check-in from 3:00 PM - 7:00 PM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests with dinner-inclusive plans must check in by 5 PM. Dinner will not be guaranteed after this time and guests will not be refunded. Any special requests for guests with food allergies will not be accommodated.

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for continental breakfast: JPY 1950 per person (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
For the comfort of guests using the public bathing areas and other public facilities, this property does not permit guests with tattoos to use the facilities.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Marroad Hakone Hotel
Marroad Hakone
Marroad Hotel
Marroad Hakone Hotel
Marroad Hakone Hakone
Marroad Hakone Hotel Hakone

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 62 out of 237 reviews
5 - Excellent 26%
Rating 4 - Good. 119 out of 237 reviews
4 - Good 50%
Rating 3 - Okay. 42 out of 237 reviews
3 - Okay 18%
Rating 2 - Poor. 10 out of 237 reviews
2 - Poor 4%
Rating 1 - Terrible. 4 out of 237 reviews
1 - Terrible 2%

4.0/5

Cleanliness

4.0/5

Staff & service

3.5/5

Amenities

3.7/5

Property conditions & facilities

3.7/5

Eco-friendliness
Write a review

4/5 Good

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good view point in the garden
Stayed 1 night in Nov 2021

3/5 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2020

4/5 Good

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and the spa is perfect. I can’t offer the breakfast
Stayed 1 night in Dec 2019

3/5 Okay

Liked: Cleanliness, staff & service
Blast from the past! Quite dated but overall very spacious and comfortable. Getting to the hotel was a bit tricky with suitcases with the terrain in Gora but the hotel was close to the cable car which was great for the days we were exploring. Food was the biggest challenge, the restaurant was expensive for what we got, without many other options nearby
Stayed 2 nights in Nov 2019