Overall beautiful property and amazing food but have to take few stars off due to service discrepancy for a 5 start hotel.
-1 star for lacking international phone number that we could communicate pick-up time change when bus schedule delayed.
-1 star because we ask for ice deliver to our room at lobby and ice never came.
-1 start for my hair oil disappear after room cleaning.
Pearl
於 2024 年 8 月住了 2 晚
10/10 有夠讚
KA WO
親子旅遊
2024 年 7 月 28 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
住宿及食物質素高,職員服務一流,A
KA WO
於 2024 年 7 月住了 1 晚
10/10 有夠讚
Yu
2024 年 7 月 13 日
喜歡:整潔度、員工素質和住宿環境和硬體
Yu
於 2024 年 7 月住了 2 晚
6/10 一般般
Mun Yee Ruby
2023 年 11 月 24 日
喜歡:整潔度和住宿環境和硬體
Mun Yee Ruby
於 2023 年 11 月住了 1 晚
8/10 不錯哦
Ching Ti
情侶出遊
2023 年 4 月 2 日
花園需要有專人好好整理
Ching Ti
於 2023 年 4 月住了 1 晚
10/10 有夠讚
Debbie
2023 年 1 月 26 日
Debbie
於 2023 年 1 月住了 1 晚
10/10 有夠讚
Maia
2025 年 6 月 9 日
喜歡:整潔度、員工素質和住宿環境和硬體
Maia
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Leeling,san diego
情侶出遊
2025 年 4 月 9 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel, but it was a bit of a walk from the bus station if you’re going into Hakone. Be sure to call the hotel to have a shuttle pick you up from the nearest shuttle stop, which is down the hill from the property. Stuff that was super nice although they didn’t know too much about the tourist bus lines-recommend getting a hug Kone 1 to 3 day pass if you’re staying longer. Property is beautiful, great Japanese breakfast and dinners. They really take care of you – amenities are great in the room, especially with the private onsen. Prices were higher than most because we went during early cherry blossom season. it is like a seven minute walk slightly uphill towards the major bus stop for the tourist attractions. Overall, we had a great experience to stay there – either did not see many children and noise level was kept to a minimum. Definitely would love to stay here again for a romantic getaway.
Leeling
於 2025 年 3 月住了 2 晚
10/10 有夠讚
Haddon
2025 年 4 月 5 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Incredible service/food and the grounds are stunning.
Haddon
於 2025 年 3 月住了 1 晚
10/10 有夠讚
janice
情侶出遊
2025 年 3 月 27 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
the room was wonderful,large with great bed and all the comforts
dining was terrific
warm atmosphere in the bar with a great bartender
This was an amazing onsen and the staff were amazing. Meals were delicious and room was spacious, clean, and very comfortable. Highly recommend for either a weekend getaway or extended trip!