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Reviews of Park Hyatt Guangzhou

5 out of 5
Park Hyatt Guangzhou
No. 16, Huaxia Road, Zhujiang New Town, Tianhe District, Guangzhou, Guangdong

Reviews

9.0

Wonderful

Rating 10 - Excellent. 58 out of 91 reviews" "
Rating 8 - Good. 23 out of 91 reviews" "
Rating 6 - Okay. 3 out of 91 reviews" "
Rating 4 - Poor. 3 out of 91 reviews" "
Rating 2 - Terrible. 4 out of 91 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.8/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience, superb service from staff, amazing view.
Stayed 1 night in Apr 2024
Response from Director of Operations - Tony Chen on 2024/4/15
Dear Guest, Thanks for choosing to stay at the Park Hyatt Guangzhou. Thank you for your affirmation and praise of the hotel. We look forward to your next visit and provide you with a consistently high-quality stay experience.

10/10 Excellent

Zitong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Director of Operations - Tony Chen on 2024/3/25
Dear Valued Guest, Thank you for staying at Park Hyatt Guangzhou! We're so glad that you had a wonderful experience with us. We are looking forward to serve you in the days to come. Thank you with kind regards, Director of Operations - Tony Chen

10/10 Excellent

Ben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2023
Response from Director of Operations - Tony Chen on 2024/2/23
Dear Valued Guest, Thank you for staying at Park Hyatt Guangzhou! We're so glad that you had a wonderful experience with us. We are looking forward to serve you in the days to come. Thank you with kind regards.

10/10 Excellent

Xiaoyan

Traveled with family
Good hotel, good room, good service
Stayed 1 night in Dec 2023
Response from Director of Operations - Tony Chen on 2024/2/18
Dear Guest, thanks for choosing to stay at the Park Hyatt Guangzhou. Thank you for your affirmation of the hotel service and your valuable advice. Park Hyatt hotel provide discerning, global travelers with a refined home-away-from-home. We look forward to your next visit and provide you with a consistently high-quality stay experience.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Hotel is modern and comfortable. Service is great.
Stayed 2 nights in Sep 2023

10/10 Excellent

Or Tsun Yu

Stayed 2 nights in Nov 2023

10/10 Excellent

Kanti

Stayed 2 nights in Sep 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Ying

Stayed 1 night in Jul 2023

10/10 Excellent

Miaotian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Director of Operations - Tony Chen on 2023/6/9
Dear Guest, thanks for choosing to stay at the Park Hyatt Guangzhou. Thank you for your affirmation of the hotel service. Park Hyatt hotel provide discerning, global travelers with a refined home-away-from-home. We look forward to your next visit and provide you with a consistently high-quality stay experience.

10/10 Excellent

Vincent

Stayed 3 nights in Aug 2022
Response from Director of Operations - Tony Chen on 2023/6/9
Dear Guest, thanks for choosing to stay at the Park Hyatt Guangzhou. Thank you for your affirmation of the hotel service. Park Hyatt hotel provide discerning, global travelers with a refined home-away-from-home. We look forward to your next visit and provide you with a consistently high-quality stay experience.

2/10 Terrible

Rodney

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Terrible Service and Attitude
I’m posting this for my wife, as I booked the hotel for her solo trip. During the night the A/C wasn’t getting cool, it couldn’t get below 22 deg. The hotel didn’t even have a fan for to use. The hotel offered me a mediocre breakfast and a late check out after I complained and they moved me around to different rooms without any sleep. However, the next day while I was trying to take a nap around 11:45am, a man knocked on the door once and let himself into the room without saying anything. After my shock and I confronted him, he said he was room service and had the wrong room. When I checked out I asked to speak to the manager, Mark Wong, who said the man was checking laundry which is different than what the man said. Mark said they would investigate and call me later. They called me back to say after investigating the man knocked, so it was “ok” to which I replied he opened the door before I could say anything and the reply was “everyone has a different perception of time”. As a solo woman traveler, Mark’s indifference to the situation is unforgivable and he should be ashamed. There is absolutely no excuse for any staff entering a room without proper time and announcing why they are there. I’m thankful I was not changing or in the shower when the man entered.
Stayed 1 night in Oct 2021

4/10 Poor

shiqiu

Stayed 1 night in Nov 2020

10/10 Excellent

Ziyad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent place to stay at
Indescribable place. The lobby little bit dim.
Stayed 3 nights in Dec 2019

10/10 Excellent

fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Wei

Stayed 1 night in Sep 2019

10/10 Excellent

Alden, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
great place like all other Park Hyatt! and great location as well
Stayed 2 nights in Sep 2019

6/10 Okay

Charles

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jul 2019

6/10 Okay

Charles

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good location. Good facility. Bad service.
It’s such a good location and good building it’s a shame that the service isn’t very good.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasure
Always a pleasure staying here on business.
Stayed 2 nights in May 2019

8/10 Good

KELVINCHEUNG, Hong Kong

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good, privacy very good, staff too young & seem not well trained !
Stayed 2 nights in May 2019

8/10 Good

Fei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Huying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2018

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The real deal
Impeccablely designed hotel to match with 5 star service. Will be back and stay longer
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Good location, close to several malls. This is the only advantage. I had breakfast during the stay and threw up in the middle of the breakfast. I’m not sure it’s the problem of the breakfast or personal issue but the taste was just average. When my mom approached to the lobby manager to make reservation for lunch, he promised the reservation was made. When we arrived at the restaurant the staff confirmed there was nothing for us. The design is good. But at the same time it’s kind of hard to clean thoroughly. I could still see dust on the in room decoration. During our stay, the building is being maintained and there were people cleaning glass walls. It caused intolerable noise from the very early morning to dawn. Don’t even try to take a nap from the moment they started maintenance. Overall, worst Park Hyatt I’ve ever stayed. Would definitely avoid this hotel next time in Guangzhou.
Stayed 1 night in May 2018

10/10 Excellent

Chun Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

THIERRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Johnny Fu, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
walkable location
Great location, walkable to many commercial buildings and cultural landmarks. Friendly and helpful staffs. Clean and well appointed rooms.
Lobby
Standard room
Comfortable room
Nice tv with many free movies
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

patrick, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five stars hotel excellent stay
Only a few minor comments if really want to improve what a already 5 stars hotel experience. 1) hotel signage is really small at ground level, not easy to spot if driving on Huaxia road. 2) bathroom soap dish is too small and tight to the soap size so it's difficult to pick up soap when it's wet. 3) I was asked by pool attendant to wear one of their head cap when swimming in the pool which is a bit odd and uncomfortable for someone who is not used to them and detracts from the relaxing experience. Guess it's a China cultural hygiene preference. But personally never encounter such request from 5 stars hotels in Europe or the States. Overall a 5 stars hotel with good trained staff in general still
View from roof terrace bar
Pool with no screaming children or family...bliss

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best in Guangzhou
There is no upgrade even you are a platinum gold passport member. So you'd better book via 3rd party site like hotels.com

8/10 Good

Albert, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great food, great location
Everythings more or less as expected from park Hyatt. Food is outstanding, the best amount Guangzhou's top hotels. The draw back is, air-conditioner is noisey. The electricity sockets for coffee maker and water boiler are not working. Genrally speaking, solfware is great, hardware is a little bit raw.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel and nice staff. Nothing to complaint about
Stayed 1 night in Nov 2023

10/10 Excellent

Yuk Fai

Stayed 1 night in Oct 2023

10/10 Excellent

Wong

Stayed 1 night in Aug 2023

10/10 Excellent

po yi julia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Director of Rooms - William Feng on 2023/5/8
Dear Guest, thanks for choosing to stay at the Park Hyatt Guangzhou. Thank you for your affirmation and praise of the hotel. We look forward to your next visit and provide you with a consistently high-quality stay experience.

10/10 Excellent

ROORI

Stayed 1 night in Dec 2022
Response from Director of Rooms - William Feng on 2023/5/8
Dear Guest, thanks for choosing to stay at the Park Hyatt Guangzhou. Thank you for your affirmation and praise of the hotel. We look forward to your next visit and provide you with a consistently high-quality stay experience.

8/10 Good

Wing Kwong

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Director of Operations - Tony Chen on 2023/6/9
Dear Guest, thanks for choosing to stay at the Park Hyatt Guangzhou. Thank you for your affirmation and praise of the hotel. We look forward to your next visit and provide you with a consistently high-quality stay experience.

8/10 Good

Yixuan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店的環境很好！ＨＹＡＴＴ的早餐一如往常的豐富！每次出差首選ＨＹＡＴＴ
Stayed 1 night in Feb 2022

8/10 Good

Yixuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ＰＡＲＫ ＨＹＡＴＴ一如既往地好 服務人員親切 酒店環境乾淨 地理位置優越
Stayed 3 nights in Sep 2021

8/10 Good

Hoi Leng

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Yixuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店的位置很好 附近很方便 出門樓下就有一些餐廳 服務員的態度也很親切 ! HYATT的早餐還是一如往常的好
Stayed 1 night in Aug 2021