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Reviews of Geo Resort & Hotel

4 out of 5
Geo Resort & Hotel
Jalan Permai 2 , Genting Permai Avenue, Genting Highlands, Pahang

Reviews

8.4

Very Good

Rating 10 - Excellent. 17 out of 40 reviews" "
Rating 8 - Good. 14 out of 40 reviews" "
Rating 6 - Okay. 7 out of 40 reviews" "
Rating 4 - Poor. 1 out of 40 reviews" "
Rating 2 - Terrible. 1 out of 40 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good but disappointed
Due to nation wide shutdown effective on 18 Mar 2020, the eateries offered only take-outs so my family after checking out ate the food in the hotel lobby but was told off by hotel staff. While i understand it is against the hotel policy, I thought the hotel staff could have been a bit more understanding given the circumstance.
Stayed 2 nights in Mar 2020
Response from Charles on 2020/3/21
Dear Sir/Madam, Thank you for your review and for choosing GEO Resort & Hotel. Please be assured that the hotel is constantly working on maintaining and improving the quality of our service and standards through valuable comments from guests like your good self. We truly understand of your connect, and at the same time we need to ensure that the environment is maintain in very clean situation. We apologies for any inconvenience cause We thank you for your feedback and hope to be of service to you again. Thank you,

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Charles on 2020/2/25
Dear Sir/Madam, Thank you for your review and for choosing GEO Resort & Hotel. We are so happy to hear that you enjoyed your stay and we are looking forward to having you again and is our pleasure to serve you back. Thank you,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property were stylish modern and feel like home The live band nearby the area is noisy and there were no soundproof of the property
Stayed 1 night in Feb 2020
Response from Charles on 2020/2/17
Dear Sir/Madam, Thank you for your review and for choosing GEO Resort & Hotel. We are so happy to hear that you enjoyed your stay and we are looking forward to having you again and is our pleasure to serve you back. We will certainly look into your comment and will bring it up to relevant principle.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a scam
Stayed 1 night in Feb 2020
Response from Charles on 2020/2/16
Dear Sir/Madam, Thank you for your review and for choosing GEO Resort & Hotel.

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Stayed 1 night in Jan 2020
Response from Charles on 2020/2/5
Dear Sir/Madam, Thank you for your review and for choosing GEO Resort & Hotel. We are so happy to hear that you enjoyed your stay and we are looking forward to having you again and is our pleasure to serve you back. Thank you,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel very exclusive
Stayed 1 night in Jan 2020
Response from Charles on 2020/2/1
Thank you for your review and for choosing GEO Resort & Hotel. We are so happy to hear that you enjoyed your stay and we are looking forward to having you again and is our pleasure to serve you back.

6/10 Okay

Mona

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The hotel facilities was nice. But should improve on cleanliness
Stayed 1 night in Jan 2020
Response from Charles on 2020/1/31
Dear Sir/Madam, Thank you for your review and for choosing GEO Resort & Hotel. We are so happy to hear that you enjoyed your stay and we are looking forward to having you again and is our pleasure to serve you back. We will certainly look into of our shortfall. Thank you,

8/10 Good

Sam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I like the hotel staff service and breakfast food . I think they can improve even better ... Keep it up ! Geo Hotel 👍
Stayed 3 nights in Jan 2020
Response from Charles on 2020/1/22
Dear Sir/Madam, Thank you for your review and for choosing GEO Resort & Hotel. We very much appreciate your positive review following your stay with us. It is always a pleasure to receive good comments from our guests.Thank you again for sharing your experience and we are always pleased to be your second home when you are in the area. Thank you, Yours Sincerely,

8/10 Good

Charlotte

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great base for a Genting stay
The rooms are beautifully done and it’s really comfortable. The breakfast was nice and variety was there with a live egg station. Check in was smooth and the staff were super polite. Parking was ample and easy to find. It was 10 mins from the outlet and 25 mins drive from the theme park. I would recommend staying here.
Stayed 1 night in Dec 2019
Response from Charles on 2020/1/1
Dear Sir/Madam, Thank you for your review and for choosing GEO Resort & Hotel. Thank you very much for taking the time to share your review with us. We are pleased to hear that your overall stay was a comfortable one and you were impressed with our hotel's quality and services. It is always a pleasure to receive good comments from our guests. Thank you for your patronage and we certainly look forward to being of service to you again. Thank you, Yours Sincerely,

8/10 Good

AH MENG

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
New and clean hotel. WIFI is reliable. Breakfast place next to the pool and open with cool airs very nice.
Stayed 1 night in Dec 2019
Response from Charles on 2019/12/31
Dear Sir/Madam, Thank you for your review and for choosing GEO Resort & Hotel. We are so happy to hear that you enjoyed your stay and we are looking forward to having you again and is our pleasure to serve you back. Thank you,

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for family trip
Hotel is new, clean and well maintained. Breakfast is good, a lot of varieties. Location is strategic. It is located mid hill on the way to genting. Petrol station, Starbucks and restaurants are within walking distance.
Stayed 1 night in Dec 2019
Response from Charles on 2019/12/23
Dear Sir/Madam, Thank you for your review and for choosing GEO Resort & Hotel. Thank you very much for taking the time to share your review with us. We are pleased to hear that your overall stay was a comfortable one and we are impressed with our hotel's quality, services and facilities. It is always a pleasure to receive good comments from our value guests. We will certainly share your compliments and feedback with our team which we are sure they will appreciate very much. We most certainly look forward to welcoming you back again and we certainly look forward to serve you again. Thank you, Yours Sincerely,

10/10 Excellent

As Shafiq Farouqie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Charles on 2019/12/23
Dear Sir/Madam, Thank you for your review and for choosing GEO Resort & Hotel. We are so happy that you enjoyed your stay and looking forward to having you again. Thank you, Yours Sincerely,

6/10 Okay

Verified traveler

Stayed 1 night in Dec 2019
Response from Charles on 2019/12/12
Dear Sir/Madam, Thank you for your review and for choosing GEO Resort & Hotel. We are happy that you enjoyed your stay and looking forward to having you again. Thank you, Yours Sincerely,

6/10 Okay

Darayus

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Charles on 2019/11/3
Dear Sir/Madam, Thank you for your review and for choosing GEO Resort & Hotel. We are happy that you enjoyed your stay and looking forward to having you again. Thank you, Yours Sincerely,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 1 night in Oct 2019
Response from Charles Anthony on 2019/10/30
Dear Sir/Madam, Thank you for your review and for choosing GEO Resort & Hotel. We are happy that you have enjoyed your stay and we are looking forward to having you again. Thank you, Yours Sincerely,

4/10 Poor

Ho

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Nice modern room. Many useful facilities like gym and pool. The breakfast was lack of choice during the weekdays and quite messy during the weekend as the refill for breakfast take some time. Problem of this hotel is finding small cockroaches at my side table during my stay and providing insufficient bathroom amenities for my family and I.
Stayed 2 nights in Oct 2019
Response from Charles Anthony on 2019/10/29
Dear Sir/Madam, Thank you for your review and for choosing GEO Resort & Hotel. Please be assured that the hotel is constantly working on maintaining and improving the quality of our service and standards through valuable comments from guests like your good self. We apologies for any inconvenience cause and we will definitely improve all the above by the time you visit us in near future. We look forward to welcome you again to GEO Resort & Hotel We thank you for your feedback and hope to be of service to you again. Thank you, Yours Sincerely,

10/10 Excellent

Audrey, Milpitas, CA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best place to stay to visit Genting. If you not planning to gamble and only sleep a little bit at the Casino hotels up top, here is quiet, restful yet you can get to the action very conveniently via Grab. Highly recommended because it is clean, friendly. Up top Genting area can be crazy crowded and not well maintained.
Stayed 1 night in Oct 2019
Response from Charles Anthony on 2019/10/28
Dear Sir/Madam, Thank you for your review and for choosing GEO Resort & Hotel. Thank you very much for taking the time to share your review with us. We are pleased to hear that your overall stay was a comfortable one and you were impressed with our hotel's quality and services. It is always a pleasure to receive good comments from our guests. Thank you for your patronage and we certainly look forward to being of service to you again. Thank you, Yours Sincerely,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly built hotel, clean room, good shower, good breakfast. but Poor wifi
Stayed 1 night in Oct 2019
Response from Charles Anthony on 2019/10/22
Dear Sir/Madam, Thank you for your review and for choosing GEO Resort & Hotel. We are disappointed to hear of the unpleasant experience on wifi service that you encountered on your recent stay. Please be assured that the hotel is constantly working on maintaining and improving the quality of our service and standards through valuable comments from guests like your good. We are pleased to hear that your overall stay was a comfortable one and you were impressed with our hotel's quality and services. It is always a pleasure to receive good comments from our guests. Thank you, Yours Sincerely,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from AYEEN on 2019/9/26
Dear Sir/Madam, Thank you for your review and for choosing GEO Resort & Hotel. We very much appreciate your positive review following your stay with us. It is always a pleasure to receive good comments from our guests. We will definitely share your compliments with the team here for which we are sure they will appreciate very much. Thank you again for sharing your experience and we are always pleased to be your second home when you are in the area. Thank you.

8/10 Good

Nor

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I love this hotel..the breakfast also delicious..will repeat soon!
Stayed 1 night in Sep 2019
Response from Feroz on 2019/9/21
Dear Sir/Madam, Thank you for your comment. We would like to welcome you and your family for the next vacation. Do let us know, is there anything can we provide to make your next vacation in GEO Genting the memorable ones.

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2019
Response from AYEEN on 2019/9/26
Dear Sir/Madam, Thank you for your review and for choosing GEO Resort & Hotel. We very much appreciate your positive review following your stay with us. It is always a pleasure to receive good comments from our guests. We will definitely share your compliments with the team here for which we are sure they will appreciate very much. Thank you again for sharing your experience and we are always pleased to be your second home when you are in the area.

10/10 Excellent

Ravin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was huge and well maintain
Stayed 1 night in Sep 2019
Response from feroz on 2019/9/21
Dear Sir/Madam, Thank you for the comment. We hope we can see you again.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very executive. Love it! Suits for honeymoon couple.
Stayed 1 night in Sep 2019
Response from AYEEN on 2019/9/26
Dear Sir/Madam, Thank you for your review and for choosing GEO Resort & Hotel. We very much appreciate your positive review following your stay with us. It is always a pleasure to receive good comments from our guests. We will definitely share your compliments with the team here for which we are sure they will appreciate very much. Thank you again for sharing your experience and we are always pleased to be your second home when you are in the area.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay with family
New hotel. Everything is good and perfect! Value for money
Stayed 1 night in Sep 2019
Response from Feroz on 2019/9/21
Dear Sir, Thank you for your good comments. We hope to see you again in next future vacations.

8/10 Good

Verified traveler

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view and easy to access
Stayed 1 night in Sep 2019
Response from AYEEN on 2019/9/26
Dear Sir/Madam, Thank you for your review and for choosing GEO Resort & Hotel. We very much appreciate your positive review following your stay with us. It is always a pleasure to receive good comments from our guests. We will definitely share your compliments with the team here for which we are sure they will appreciate very much. Thank you again for sharing your experience and we are always pleased to be your second home when you are in the area.

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019
Response from AYEEN on 2019/9/26
Dear Sir/Madam, Thank you for your review and for choosing GEO Resort & Hotel. We very much appreciate your positive review following your stay with us. It is always a pleasure to receive good comments from our guests. We will definitely share your compliments with the team here for which we are sure they will appreciate very much. Thank you again for sharing your experience and we are always pleased to be your second home when you are in the area.

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Check-in process took more than 30min?! Pls state the reason & not just asking customer to wait & wait... if room is not ready yet just inform... service is poor... New hotel, Room amenities is great..however room cleanliness is so-so...we could clearly see hairs & dust on the floor...
Stayed 1 night in Aug 2019
Response from Feroz on 2019/8/21
Dear Sir/Madam, We are midst of opening , some of our facilities are not ready yet. We will try our level best to improve our service in future. Once again thank you for your feedback. Regards

8/10 Good

Saliya

Liked: Cleanliness, property conditions & facilities, room comfort
Room was so amazing
Overall experience was quietly pleasing. Rooms are well cleaned and comfortable. However, The service from the hotel staff was not up to the expectation. Hope it will improve in future.
Stayed 2 nights in Aug 2019
Response from Feroz on 2019/8/21
Dear Sir/Madam, Thank you for your feedback. We are in midst of opening, we will do much better in future.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
A nice surprise !
it is very new hotel. absolutely fantastic rooms and amenities inside the room. staff is good. Good pool and gym areas as well. What it lacks is any sort of functional restaurant. and they had no wifi!
Stayed 2 nights in Aug 2019
Response from Feroz on 2019/8/18
Dear Sir/Madam, Thank you for your feedback. Regards

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very new hotel started in July 2019. Huge room. Huge toilet
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Stayed 5 nights in Aug 2019
Response from Feroz on 2019/8/18
Dear Sir/Madam, Thank you for your feedback. Regards

6/10 Okay

VY

Traveled with family
Disliked: Staff & service
New hotel. Staff do not seem to be ready to welcome guest to the property. Breakfast hall congested and has to wait for 30mins for a table. Asked for drinking water, it is chargeable.
Stayed 1 night in Aug 2019
Response from Feroz on 2019/8/18
Dear Sir/Madam, Thank you for your feedback. We are the Pre-opening hotel and in a midst of preparing for grand opening. We would like to serve all our customer in politely in future. Regards

8/10 Good

ANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Feroz on 2019/8/18
Dear Sir/Madam, Thank you for your feedback. Regards

6/10 Okay

Verified traveler

Stayed 1 night in Aug 2019
Response from Feroz on 2019/8/18
Dear Sir/Madam, Thank you for your feedback. Regards

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the interior design of the room. The breakfast should improve.
Stayed 1 night in Aug 2019
Response from Feroz on 2019/8/8
Dear Sir/Madam, Thank you for feedback. We are the in the midst of opening and we will try our level best to improve our Breakfast . Regards

6/10 Okay

Peter, Kuala Lumpur

Traveled with group
Liked: Cleanliness, staff & service
Property is new but some facilities not ready yet.
Stayed 1 night in Aug 2019
Response from Feroz on 2019/8/8
Dear Mr Peter, Thank you for your feedback. Our official opening will be on 12th October 2019. We would like to welcome you and enjoy our facilities. Do let us know on your future stay. Regards

10/10 Excellent

E.S, Singapore

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay! A beautiful new set-up hotel. The breakfast was excellent and the staff superb! All the staff members were helpful, friendly and accommodating.
Stayed 3 nights in Jul 2019
Response from Feroz on 2019/8/8
Dear Sir/Madam, Thank you for your feedback.

10/10 Excellent

INHAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect experience
This is a great hotel. Every aspect is perfect. Room is very clean and breakfast is so delicious. Our all family are fully satisfied. Strongly recommended.
Stayed 1 night in Dec 2019
Response from Charles on 2019/12/28
Dear Sir/Madam, Thank you for your review and for choosing GEO Resort & Hotel. We are so happy to hear that you enjoyed your stay and we are looking forward to having you again and is our pleasure to serve you back. Thank you, Yours Sincerely,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
きれいなホテルでびっくりしました。 また泊まりたいです。
Stayed 1 night in Sep 2019
Response from Feroz on 2019/9/21
Dear Sir, Thank you for your comments.We would like to welcome you for your next vacations. Regards

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
朝食の待ち時間が長く、係の方の案内が不十分でした。 来た準備に案内するとか、整理券を配るなど決めてくれるといいかなと思います。
Stayed 1 night in Aug 2019
Response from Feroz on 2019/9/5
Dear Sir, Thank you for your feedback. We are in midst of opening soon, we will improve much better in future. The restaurant Glass Haus are temporary for Breakfast. We are opening our Breakfast by this 16th September 2019.