Ballantrae Hotels Edinburgh and Lothian hotels

"Fast check in, friendly staff. Room was clean and big for one person. Bus stops are nearly. "

"Myself and my friend stayed on Friday 21st March for one night . We love coming to the Dakota to get away for a nice break and catch up. As always from the minute we checked in it was superb. Chloe who checked us in was so lovely and couldn’t do enough for us. Our Deluxe Suite was perfection and had everything you could ever need with the most beautiful view overlooking the water and bridges. Our room service food was delicious . When we checked out this morning , I did not get the kind woman’s name but also a credit to the Dakota Hotel. It is so nice going somewhere with excellent customer service and this is why we don’t go anywhere else for our little getaways / break away from life cause the Dakota Hotel always go above and beyond for you . Thank you Chloe for the lovely warm welcome and to everyone else , all the staff here are a credit to the Dakota . Can’t wait to stay again. Thank you for giving us the best time again. "

"Modern hotel, great location, decent breakfast. This was the perfect base for attending an event in Edinburgh. Thank you."

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"Staff were wonderfully friendly and helpful, rooms were great- nice, clean and comfortable. Location was ideal as well for getting around just a really nice stay. "

"Friendly staff, clean room"

"Loved it!!! Will definitely be back! Great location, friendly & helpful staff, plus loved the indoor pool & steam room. "

"The room smelled permanently of dirty drains. The reception staff were excellent and eventually moved us to another room. If you are a coeliac don't even consider staying here. I rang the hotel to check they actually did gluten free food before I made the booking and was told they definitely did. When I went down for the evening meal and asked what gluten free was available I was told a salad because they don't have many coeliacs staying. Enough said. "

"Great room, clean and perfect location for the airport. Most staff lovely but a couple seemed really put out with our being there. Bar area and food are fine but super busy and not enough staff. Overall great and would stay again, just wish they had happier staff!"