Britannia Hotels Durham hotels

"Had a fantastic 3 night stay at lumley castle, the decor and character of the hotel were beautiful. All staff were pleasant and polite. Breakfast was lovely and made to order. We had a courtyard room which was lovely. Beds were comfy. "

"Beautiful hotel, would definitely recommend "

"Spacious room complete with 2 easy chairs and a table. Bay window offered clear views up and down the Tyne....sort of like being in a cruise ship cabin."

"Great location for the bars and restaurants along the Quayside."

"Enjoyed stay. Room lovely, staff all very friendly and went above and beyond what was needed. Will definitely be back"

"Excellent hotel. Well located. Great restaurant - dinner and breakfast. Stayed before. Friendly accommodating staff. Would stay again. Highly recommended."

"Negatives: Very dated and unclean room. Split drink all down the side of the bed which hadn’t been cleaned and bottle/food under the bed. Was also a noise buzzing constantly all evening, I had to turn the air conditioning on to drown it out. Queen size bed in room was very uncomfortable. Very bad nights sleep. Positives - Very friendly helpful staff in reception and the bar area. Restaurant/bar decor wonderful. Breakfast was very nice, enjoyed the omelette option. Pool temp warm. "

"The room was not as expected based on the listing. The initial room we was given was suitable and cold. However Jon the manager was incredibly helpful. I must say he is a genuinely lovely guy and clearly cares about his guests and he helped find us a more suitable room with a bath so we could bath our child. For me Jon and the other staff we interacted with were the best thing about the stay and we’re all incredibly friendly. "

"Only a 10 min walk from the train station. Easy to find. Good sized rooms and clean. Bed a bit small, soft and sunk to the middle but fine for one night. Great breakfast."