The hotel is a clean, modern option for those staying on the Quayside. Sadly, our room (223) was a huge letdown.
It looked great at first, but at 3:30am I was woken by a loud noise like a toilet flushing, followed soon after by an even louder noise, like a jet wash!
It only lasted a minute or two, but I was wide awake. Exactly one hour later at 4:30am it happened again, then again at 5:30. Clearly, some kind of automated system, so no sleep!
The room was also incredibly stuffy, among the worst we’ve stayed in. With no fresh air (the windows don’t open at all)
At checkout, I mentioned this when asked, hoping it would be helpful feedback.
The smiling Scottish lady said it hadn’t been reported before (hard to believe) and promised compensation via email the same day—a discount or voucher for a future stay. Nothing arrived. I wasn’t looking for compensation, but offering and not delivering made it feel worse.
The noise might be specific to 223, but the lack of ventilation likely affects every room, as it used to be an office building.
Top tip: avoid room 223 (Junior Suite with a view).
We won’t be returning to Dakota Newcastle—compensation or not.