唐納斯格羅夫貝爾蒙特站附近訂房

「We booked and paid for our room. Showed up at property and was told hotel was sold out. No room reserved, told to call Expedia. There is no advertised Expedia phone number listed on site. Used chat feature to request refund and spent over 2 hours trying to get it authorized by a supervisor. Terrible customer service plan. The chat with “live” person is complete waste of time. They cannot authorize a refund; customers are forced to spend precious time waiting for them to do their job. In the end,...

「Ms. Paula at the front desk was incredibly helpful during my stay. She ensured that my reservation was kept even when though I checked in at 9PM as opposed to the 3PM check-in time. Bernard was also incredibly helpful. When my keys were not working, he made his way to my room and showed me how to do it, always with a helpful attitude.\ Wonderful service all around!」

「干净卫生价格满意」

「The décor and atmosphere were great, and the room was very spacious and clean. I especially loved the shower. However, there was one small incident that left me speechless — my key card kept getting deactivated, and I had to go to the front desk three times before I could finally get into my room.」

「The staff was great and the hotel was very nice. Kinda bummed that the pool was not open so not many amenities were open. Breakfast id rate like a 4 because they didn’t have many options. Other than those slight things, it was great. Safe place to stay as well!」

「good」