發現灣 (ORL) 附近飯店 | 熱門住宿限時優惠 NT$2,798 起

"Dear Hotel Management, I am writing to complain about a wrongful, unexplained charge of $700 at check-out. I had already pre-paid $600 for my room online. At check-in, staff only mentioned an extra $200 would be required. But upon check-out, I was charged $700 with no reason or itemized breakdown provided. This is misleading and unprofessional. I demand that you immediately clarify what the $700 covers, reverse any incorrect charge, and issue a full refund for the overpayment. I expect a clear reply and resolution within 24 hours. Best regards, sen huang"

"In addition, although having a laundry facility is convenient, the overall environment is very dirty. The elevator in Building 9 also smells extremely bad, as if someone had urinated inside. At the breakfast shop, the older heavyset lady at the counter consistently has a very poor attitude toward guests. The service at the hotel front desk has also been very disappointing. First, our reservation details were not properly registered, and we were asked to walk back to the front desk again to fix the issue. Then we were not given the correct number of breakfast vouchers even though breakfast was included in our payment. The drinking water vouchers were also not provided until we went back to the counter to ask for them. Up to now, we still have not received our receipt, and we do not understand why this basic request has not been handled."

"The only positives of this hotel are its convenient location and low price — unfortunately, everything else was disappointing. The room itself had multiple issues: stained pillows, a leaking refrigerator, and a noticeable musty smell throughout the room. However, the most unacceptable part of the stay was the housekeeping service. During room cleaning, the staff knocked over everything that was placed on the countertop, left the mess as it was, and failed to collect the trash altogether. This showed a clear lack of care and professionalism. While this hotel may appeal to budget travelers looking only for location, the poor room condition and especially the careless housekeeping made the stay uncomfortable and frustrating. I would not choose to stay here again."