Find Pet-friendly Hotels in Desert Palms, CA

"Room wasn't cleaned properly. The carpet was filthy."

"Our stay at Riviera Palm Springs started with a very frustrating check-in experience. We arrived at 3:30 PM, just before the 4:00 PM check-in, and were told our room would be ready in 40 minutes. We agreed to wait. After more than an hour with no update, I returned to the front desk and was simply asked if I received a text. When I said no, I was told the room was still not ready—no apology, no explanation, and no effort to assist. I even offered to take any available room just to avoid waiting longer, but there was no urgency or proper accommodation. This is unacceptable, especially since we booked in advance. With an 11:00 AM check-out, there is ample time to prepare rooms. When we were finally given a room, it had a very poor view that did not match expectations. I have video proof. The lack of communication, accountability, and basic customer service was disappointing. I am requesting a partial refund or compensation for this experience."

"I chose this hotel not only for the good reviews but number one reason is that it offered a heated pool, I was very disappointed due to the 2 day stay not once was I able to enjoy the pool, the pool was so cold every adult around the pool complained on how cold the water was in the pool, no one was enjoying the pool, the room was a disappointment also, as soon as we opened the door there was a big stain like it would have been from some one who throw up and it wasn’t cleaned very well, the rest of the carpet was very stained and dirty, the rug needed to be replaced, I paid a lot for the 2 day stay, I should have stayed at the Travelodge down the street for a lot less money and just as terrible as this place, people beware, don’t be fooled like I was, never again will I and my friends stay here!!!😡"

"Needs the be refreshed, outdated and starting to aprese wornout"

"El hotel está muy bien. Tiene instalaciones cuidadas, habitaciones cómodas y un servicio excelente. Sin duda, una muy buena experiencia.”"

"We loved our stay during Easter weekend, room was clean and spacious, staff was all welcoming and friendly. We enjoyed our time at the pool, the most sane chaotic family resort experience we have had thus far. We enjoyed the complimentary bikes, loved our dining experience at Tia Carmen- food was excellent. The cocktails at the bar were excellent. The pool food was pretty good for poolside service and came out quick. My only complaint would be that you must get up at the crack of dawn to find a pool chair as they are saved by families early in the morning and impossible to find if you arrive past 9am. We did get lucky after lunch time when a family left and booked a daybed for the following day to avoid this issue. I would say you must plan ahead if you want a comfortable spot by the pool when visiting on a busy weekend. Regardless we had an amazing stay and will definitely plan to come back soon as our son had an amazing time. "

"Really fun, a lot of things to do around the resort. Highly Recommend."

"Beautiful "