Property grounds

Reviews of Serenity Villa Hoi An

3 out of 5
Serenity Villa Hoi An
91 Ngo Quyen, Phuong Minh An, Hoi An

Reviews

9.6

Exceptional

Rating 10 - Excellent. 26 out of 34 reviews" "
Rating 8 - Good. 6 out of 34 reviews" "
Rating 6 - Okay. 2 out of 34 reviews" "
Rating 4 - Poor. 0 out of 34 reviews" "
Rating 2 - Terrible. 0 out of 34 reviews" "

9.4/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hon Weng, Jonathan

Liked: Cleanliness, staff & service, amenities
Staff was friendly and responsible. He contacted me before my arrival and offered me useful information. The property is also within walking distance to Hoi An ancient town. I had a pleasant stay
Stayed 1 night in Mar 2024

6/10 Okay

Nancy

Stayed 4 nights in Dec 2023

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023

8/10 Good

Ruzuba

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Very good location, friendly staff and would highly recommend there transportation devices (great value for money)
Stayed 3 nights in Jul 2023

10/10 Excellent

Truong, Buford

Stayed 2 nights in Jun 2023

10/10 Excellent

Sung

Stayed 2 nights in Mar 2023

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 3 nights in Mar 2023

10/10 Excellent

Giuseppe, praha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such an enjoyable stay from the start to the end. Mr Thinh is the best host we had in Vietnam so far, he provided so many useful tips where to go eat, what to do while in Hoi An and remained available to help us book services like massage, tours, cooking classes, taxi, tailor etc. The accommodation is in a great location and the room was so comfy. Thank you for ensuring we enjoyed our time in Hoi An!

10/10 Excellent

duy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is right in Cho Dem Hội An, very convenient to walk around Phố Cổ. Would recommend to others and stay again next time.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel and Staff Exceeded Expectations
The hotel was very nice and comfortable. The staff were excellent... very friendly and hospitable. We would definitely stay there again!
Stayed 1 night in Mar 2020
Response from Mr Thinh on 2020/3/23
Hi David, Thank you so much for this great review. We really appreciate you helping to share the words about us. We hope to see here again and please bring your friends and family. We will ensure they all enjoy the same quality of service as you have. All the best, Management Team,

10/10 Excellent

K.Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVED THIS HOTEL! As a single female traveler, this location was phenomenal! I loved Hoi An and when I come back, I will absolutely be staying here again!
Stayed 2 nights in Feb 2020
Response from Mr Thinh on 2020/2/29
Hi K.Thomas, Thank you so much for this great review. We really appreciate you helping to share the words about us. We hope to see here again and please bring your friends and family. We will ensure they all enjoy the same quality of service as you have. All the best, Management Team,

10/10 Excellent

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay near old town
Very beautiful little villa, in the heart of the old town, but yet very quiet and serene. We booked for 3 nights, but it was so comfortable and friendly that we extended our stay for 2 mor e nights! New hotel, very clean, very comfortable beds, beautiful bathrooms. Staff very friendly. Pool was also a bonus after a day of riding their free bikes! Delicious breakfast and coffee. Thanks to Mr Tinh and his team!
Stayed 3 nights in Feb 2020
Response from Mr Thinh on 2020/3/7
Thank you for the kind review. We are heartened to hear that you had a pleasant stay and you had enjoyed all services rendered by our staff. We will pass on your kind words to the team. Your positive feedback is a source of motivation for us as we try to achieve higher standards of service and care Warmest regards,

10/10 Excellent

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Our stay at the hotel was amazing. Very friendly staff, great service and perfect location. The rooms were large, everything was very clean and modern. Definitely would recommend!
Stayed 2 nights in Feb 2020
Response from Bryce on 2020/2/15
Hi Bryce, Thank you so much for this great review. We really appreciate you helping to share the words about us. We hope to see here again and please bring your friends and family. We will ensure they all enjoy the same quality of service as you have. All the best, Management Team,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is just a short walk (2mins) to the night market, restaurants, spas and boat rides of Hoi An. The breakfast was delicious and the staff was very helpful. They helped us arrange pickups and drop offs which can sometimes be difficult in a foreign place. Overall a great place to stay.
Stayed 1 night in Feb 2020
Response from Mr Thinh on 2020/2/10
Hi ..., Thank you so much for this great review. We really appreciate you helping to share the words about us. We hope to see here again and please bring your friends and family. We will ensure they all enjoy the same quality of service as you have. All the best, Management Team,

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strongly recommend, ideal place.
Awesome place. Exceeded expectations. Great location just one minute walk to night market and a few minutes to river boats and restaurants, yet quiet at night. Mr. Thinh and Ms. Lin were always available to answer questions or help book things. Room was clean, with hot water and decent water pressure for showers. Strong WiFi. Strongly recommend.
Stayed 6 nights in Jan 2020
Response from Patrick on 2020/2/6
Hi Patrick ,,, Thank you so much for this great review. We really appreciate you helping to share the words about us. We hope to see here again and please bring your friends and family. We will ensure they all enjoy the same quality of service as you have. All the best, Management Team,

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location is superb near old town,night market, good exchange rate. Staff are super friendly
Stayed 2 nights in Jan 2020
Response from Mr Thinh on 2020/1/26
Hi..., Thank you so much for this great review. We really appreciate you helping to share the words about us. We hope to see here again and please bring your friends and family. We will ensure they all enjoy the same quality of service as you have. All the best, Management Team,

10/10 Excellent

Janice

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic !!!!
Fantastic stay at Serenity Villas and Mr Thinh and Lin the best!! Would recommend to all great location, lovely room and service excellent. Thank you to all staff at Serenity for making our stay in Hoi An memorable hope ro see to again x
Stayed 2 nights in Jan 2020
Response from Serenity Villa Hoi An on 2020/1/22
Warmest greetings from serenity Villa Hoi An. It’s always a pleasure to receive positive feedback. Your comments will be shared with our staff and I’m sure your review will serve as an encouragement to all of us as we strive to continuously always improve the quality of our services. Thank you again for sharing your experience and we look forward to welcoming you back in the near future Best regards, Thinh,

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Serenity Villa HoiAn on 2020/1/3
Thank you so much for your review^^ Thinh

8/10 Good

Dorothy, Daejeon, Korea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for five nights. Very clean and helpful staff. Nice location next to the night market.
Stayed 6 nights in Dec 2019
Response from Mr Thinh on 2019/12/27
Dear Dorothy, Thank you so much for your recent stay and kind feedback of Serenity Villa I have shared your review with the entire staff. This greatly motivates us as we strive to achieve even higher standards of service. We look forward to welcoming you return to Serenity Villa soon. Best regards, Mr Thinh Chỉnh sửa Xóa

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Serenity Villa HoiAn on 2019/12/22
Thank you so much for the review^^ Best regards, Thinh,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Serenity Villa on 2019/12/17
Thank you so much for your review^^

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Menu For customer service, call us toll-free at 1-800-397-3342 . For customers outside the US, please call 1-404-728-8787 . International calling rates will apply. Beginning of main content Tell others about your time in Hoi An
Stayed 1 night in Nov 2019
Response from Serenity Villa Hoi An on 2019/11/27
Thank so much for taking time to rate our villa. I’m looking forward to welcoming you and your family again, Vivian. Management Team,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has honestly been the best hotel I’ve booked on my trip. I usually book multiple hotels during my trip just so I’m not stuck with a bad one throughout the whole trip but this hotel was wonderful. It’s very new by the looks of it and is very clean and modern inside. Rooms have a lot of space with comfortable bed and nice clean sheets. During my stay staff was very helpful and was able to answer all my questions along with giving me some advise of where to go during my trip. The location of this hotel is amazing. It is located close to the city center and within walking distance of many touristy spots along with a wonderful night market practically next door which was a perfect place to pick up some souvenirs. Pool was nice along with a nice view. Hotel offers breakfast which was great. Their breakfast had plenty of options for everyone. 10/10 would stay here again!
Stayed 1 night in Nov 2019
Response from Management Team on 2019/11/27
Dear Jordan, Thank your very much for your precious comments. We appreciate your positive compliments and recognition as it is a great motivating force for us to keep up with the service. We will keep developing our services and products, and we look forward to welcoming you back in the near future. Best regards, Management Team

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019
Response from Serenity Villa. on 2019/11/12
Thank you so much for choosing our villa in your trip and taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future

8/10 Good

NAOKO

Traveled with group
Liked: Staff & service
生まれて初めて二人で一泊3000円のホテルに、泊まりました。ドキドキでしたが、悪くありませんでした。無料でお借りした自転車は、乗りにくいものでしたが、文句は言えませんね。
Stayed 1 night in Jan 2024

10/10 Excellent

YOHEI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋は古いが清掃はきちんとできている。 立地と睡眠環境を両立したい方はおすすめ。マーケットの裏にあるのでこの辺りでは比較的静か

10/10 Excellent

Mikael

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Un hotel tout recent qui mérite d’etre connu ! À 30 secondes du marché de nuit et au calme ! Du personnel au petit soin et à l’ecoute ! On vous prete des velos pour vous balader. Bref, j’y retournerai sans réfléchir. propre à souhait ! Et surtout sanitaires impeccables !
Stayed 1 night in Mar 2020
Response from Mr Thinh on 2020/3/17
Merci beaucoup d'avoir partagé vos commentaires. Nous sommes ravis d'apprendre que vous avez apprécié votre hébergement à Serenity Villa Hoian. Je vous souhaite beaucoup de plaisir et de rester en bonne santé. J'ai hâte de vous revoir à l'avenir.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
위치가 이동하기에 너무 좋았습니다. 야시장이 바로 앞이었고 올드타운도 걸어서 10분 거리에 위치해 있습니다. 트윈룸을 예약했는데 더블룸을 배정해 주시더라고요. 저희는 트윈룸을 예약했다고 말씀드렸더니 익스피디아에는 트윈룸/더블룸 선택가능이라고 나와있지만 실제로는 더블룸 밖에 없다고 하셨습니다. 익스피디아에 수정요청을 했지만 아직 수정이 안됬다고 하네요. 트윈베드 생각하시는 분들은 이점 미리 아셔야 할것 같아요. 방 배정 10분 후에 미안하다면서 방을 패밀리룸으로 업그레이드 해주셨습니다 ㅎㅎ 덕분에 친구랑 각자 퀸사이즈 침대 넓게 쓰면서 편하게 잤습니다~ 방에서 벌레 한마리도 보지 못했고 숙소 내부도 호텔수준으로 매우 깨끗합니다. 따뜻한물 잘나오고 수압도 매우 쌥니다. 조식은 전날 미리 메뉴 선택하면 개인별로 해주시는데 넘 맛있었어요! 직원분들은 불편한점 없는지 계속 물어봐 주시고 요청하면 바로바로 해결해 주십니다. 재방의사 100% 있습니다^^
Stayed 2 nights in Jan 2020
Response from Serenity Villa Team on 2020/1/25
친절한 리뷰 감사합니다. 우리는 당신이 쾌적한 숙박을 가지고 당신이 우리 직원에 의해 제공되는 모든 서비스를 즐겼다는 것을 듣고 기쁘게 생각합니다. 우리는 당신의 친절한 말을 팀에 전달할 것입니다. 우리가 더 높은 수준의 서비스와 관리를 달성하려고 노력함에 따라 귀하의 긍정적 인 피드백은 동기 부여의 원천입니다. 따뜻한 안부

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
自由行旅客的好選擇
老闆服務親切;住宿地點離夜市近方便旅遊。是自由行遊客適合的住宿地點;旁邊就是按摩的店家還有優惠唷
Stayed 2 nights in Jan 2020
Response from Serenity Villa Team on 2020/1/25
宁静的会安别墅酒店致以最热烈的问候。 总是很高兴收到正面的反馈。 您的评论将与我们的员工分享,我相信您的评论将对我们所有人构成鼓舞,因为我们将努力不断提高我们的服务质量。 再次感谢您分享您的经验,我们期待着您的光临。 最好的祝福, 我的

10/10 Excellent

YOONSOO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
너무 즐거웠습니다 시설도 두달밖에 안된 새건물이라 만족스러웠구 방이 사진보다 실제로 보니 더 좋았던 것 같습니다.제일 좋은점은 위치가 정말 좋습니다 .야시장이 바로 앞에 있고 올드타운까지도 걸어가면 되서 이동이 매우 편리했습니다. 그리고 호텔 직원들도 정말 친절했습니다. 불편한점이 있는지 여쭤보시고 해결해주고, 그리고 마사지샵도 바로 연결되어잇어서 할인도 엄청 해주셨어요!!!시설도 매우 깨끗하고 좋아요!!강추ㅎㅎ
Stayed 2 nights in Jan 2020
Response from Serenity Villa Team on 2020/1/25
소중한 의견을 전 세계에 공유해 주셔서 대단히 감사합니다. Serenity Villa Hoi An에서의 훌륭한 경험을 반영 해 주셔서 감사합니다. 귀하의 의견은 각 소중한 고객에게 고품질의 서비스를 제공하도록 동기를 부여합니다. 가까운 장래에 우리 빌라에서 다시 당신을 환영하기를 바랍니다. 많은 즐거움, 건강 및 성공을 기원합니다. 모두 제일 좋다, 얇은,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
思ったよりこじんまりしているが、受付のお兄さんは人柄もよくて、何より部屋が広かった。場所もナイトマーケットのそばであり、利便性も高かった。
Stayed 1 night in Jan 2020
Response from Serenity Villa Hoi An on 2020/1/15
ホイアンを訪れた後、私たちに感謝します。私たちはあなたの親切と寛大さにとても幸せで感謝しています。また、私のヴィラでの快適なご滞在をお祈りしております。たくさんの楽しみを持ち、健康を維持してください。またね

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
가격도 저렴하고 사진보고 결정했는데 생각과는 분위기가 많이 달랐어요. 좀 실망했어요. 직원분은 친절합니다. 올드타운과 매우 가깝고, 야시장하고는 붙어있다고 보시면 됩니다. 혼자 여행하실때 지내시기는 좋을거 같구요, 연인, 가족과 가실때는 여기 말고 좀더 좋은 곳에서 주무시기를 권합니다.
Stayed 2 nights in Dec 2019
Response from Serenity Villa Hoi An on 2019/12/13
Thank you very much for choosing to stay at Serenity Villa Hoi An. Allow us an opportunity to serve you once again next time you return to the old town. All the best!

8/10 Good

Yohan

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Serenity Villa Team on 2019/12/4
Dear Yohan, Thank you very much for choosing to stay at Serenity villa Hoi An, Allow us an opportunity to serve you once again next time you return to Hoi An.