Residences in Cuenca del Guadarrama

"I booked this hotel based largely on the fabulous looking pool. We arrived to find it was closed for the season. The surly receptionist said their terms make this clear (I checked their website and found nothing). It put a dampener on our stay. The main restaurant was also closed. We were advised we could use their other restaurant. We checked it out, it is really a locals bar, which I normally wouldn’t mind but it was filthy. Tables were uncleared and cigarette butts lay everywhere. Shame...

"ESTAFA! Nunca pude entrar en el alojamiento. Escribi diciendo que era probable llegar tarde y cuando llame el mismo dia me dijeron que cancelara por booking que ya no habia nadie que pudiese darme la llave. Me dejaron tirado en Madrid un viernes. Al dia siguiente tambien tenia reserva, entonces pregunte si ya si podian darme las llaves, nadie respondio a mi whatsapp ni a mis llamadas. Reclame a hoteles.com y solo se puede hacer poe chat. Dijeron que me llamarian en 24 o 48 horas y no lo han...