「Before we book,we called the reception to inform that we have 2 young children,9y&6y, and they didn't tell us there is an additional 20USD for children,but after we arrived, the reception asked for 20USD for my children. I accepted it, but not happy about this.」
"Got it the hotel, and they said they couldn’t find the reservation. Had to wait up to 30 minutes to check in while it’s 1am, very frustrating experience. Room was clean though, just terrible front desk."