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Reviews of Wingate Inn Chattanooga

3 out of 5
Wingate Inn Chattanooga
7312 Shallowford Rd, Chattanooga, TN

Reviews

8.4

Very Good

Rating 10 - Excellent. 477 out of 1000 reviews" "
Rating 8 - Good. 327 out of 1000 reviews" "
Rating 6 - Okay. 119 out of 1000 reviews" "
Rating 4 - Poor. 44 out of 1000 reviews" "
Rating 2 - Terrible. 33 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the stay. Breakfast had a few hot items to choose from.
Stayed 1 night in May 2024

4/10 Poor

Donald

Traveled with family
Disliked: Staff & service
The 1st night we stay at this hotel a religious throw was left in the room. We decided to stay at the same hotel and see if the throw was turned in on our way back home. The housekeeping staff said that they never found the throw.
Stayed 1 night in Mar 2024
Response from Front desk on 2024/5/19
Dear Donald we are sorry to hear about this issue. Please rest assured that we are keeping a close eye on the lost & found items and make sure to keep you updated if we find something. Best regards

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Price was most reasonable compared to others in the area and it was truly a nice place to stay. Breakfast was decent. Bed was decent and the place was clean. Pillows were kind of hard, but I had brought my own, because I am picky about my pillow. Easy to get to, right off the highway. Front desk clerk was friendly and happy-just got US Citizenship after 10 years= he presents very well. I would stay here again, it was comfortable and we had everything we needed. You could only barely smell that dogs had been in there before.
Stayed 1 night in May 2024
Response from Johann T on 2024/5/15
Thank you for taking the time to review us, we are glad to hear that you enjoyed your stay. Looking forward to your next visit in Chattanooga. Kind regards

10/10 Excellent

Tim

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
C
Stayed 1 night in May 2024
Response from Johann T on 2024/5/13
Thanks Tim!

10/10 Excellent

Daniel, Spotsylvania

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Front desk staff was excellent.
Stayed 1 night in May 2024
Response from Johann T on 2024/5/13
Thank you for your feedback Daniel. We were glad to have you with us. Have a safe trip back home

8/10 Good

Avy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location was perfect, the staff was nice, The property smells old and damp but is clean.
Stayed 3 nights in May 2024
Response from Johann T on 2024/5/13
Thank you for sharing your feedback Avy. Looking forward to improve your stay. Kind regards

8/10 Good

Brian

Traveled with partner
The currents did not close, so light was in room all night, however it was clean :)
Stayed 1 night in May 2024
Response from Johann T on 2024/5/13
Dear Brian, we are sorry to hear that you experienced this issue in your room. Please rest assured that we took the steps to fix this problem. We hope to better improve your experience, Kind regards Wingate by Wyndham Chattanooga

8/10 Good

Tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated away from the highway.
Stayed 1 night in May 2024
Response from Johann T on 2024/5/3
Thank you for your feedback

2/10 Terrible

Kimberly

Liked: Staff & service
My car along with 6 other cars were broken into on the same night. My back glass was broken out of my car and items pilfered through.
Stayed 1 night in Apr 2024

10/10 Excellent

JANET

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the level of security present at the site. Our room was very nice & the beds were heavenly after a long day of sight-seeing.
Stayed 2 nights in Apr 2024
Response from Johann T on 2024/5/2
Thank you for sharing your feedback Janet, looking forward to having you back with us

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay for an overnight
Stayed 1 night in Apr 2024
Response from Johann T on 2024/4/28
Thank you for your feedback Patrick !

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and tasty breakfast, 10/10 I definitely recommend Wingate.
Stayed 3 nights in Apr 2024
Response from front desk on 2024/4/28
Thank you David!

2/10 Terrible

Stacy

Disliked: Cleanliness, property conditions & facilities
The people next door to us were extremely loud.
Stayed 1 night in Apr 2024
Response from Johann T on 2024/4/25
Dear Stacy, thank you for sharing your feedback with us, we are truly sorry to hear that you experienced issues with your neighbors. Please rest assured that we are taking the necessary steps to prevent any reoccurrence. He hope to better serve you in the future Kind regards

10/10 Excellent

LENOIR

Liked: Cleanliness, staff & service, property conditions & facilities
Parking near back door and entering just a few steps from the elevator was very convenient—and my room was close to the elevator, too.
Stayed 1 night in Apr 2024
Response from Johann T on 2024/4/14
Thank you for sharing your feedback!

10/10 Excellent

Tiffany

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived late after a long day on the road. Staff was friendly, room was clean and there were plenty of walkable dining options. If I had one complaint, I wish there was a water station to fill up water tumblers before hitting the road. I would definitely come back, as well as recommend this location.
Stayed 1 night in Apr 2024
Response from Johann T on 2024/4/16
Thank you for sharing your feedback Tiffany. It was a pleasure having you with us. Looking foward to having you back with us. We are sorry to hear that you were not able to find our filtered water fountain.. It is located down the hall from the front desk. Until next time ! Kind regards

10/10 Excellent

Howard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from Johann T on 2024/4/14
Thank you Howard !

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean comfortable and well maintained
Stayed 1 night in Mar 2024
Response from Johann T on 2024/4/14
Thank you much!

10/10 Excellent

diane, whitmore lake

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, comfortable beds, good location
Stayed 1 night in Apr 2024
Response from Johann T on 2024/4/4
Thank you for taking the time to review us Looking forward to having you back in Chattanooga

10/10 Excellent

Emilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Response from Johann T on 2024/4/2
Thank you Emilia !

10/10 Excellent

Ken

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean with several good dinning options close by.
Stayed 1 night in Mar 2024
Response from Johann T on 2024/3/29
Thank you!

6/10 Okay

Linda

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was clean. When we checked in the lady at the front desk was unfriendly and rude. As we were not familiar with the layout of the facility, we asked a couple of questions about where to park and where to enter. Her reply was always "the cards work all the doors, park wherever you want." We needed a handicap space and had to drive around the parking lot to find them. She never mentioned the breakfast and we also had to ask where to find the elevator.
Stayed 1 night in Mar 2024
Response from Johann T on 2024/3/29
Thank you for reaching out Linda. Please rest assured that we will take the necessary steps to prevent any occurrences. Looking forward to improve your experience. Best regards

10/10 Excellent

Mary

Traveled with family
The property was quite and the staff was friendly.
Stayed 2 nights in Mar 2024
Response from Johann T on 2024/3/26
Thank you for your feedback

8/10 Good

Betty

Traveled with partner
The overwhelming smell of the ‘carpet fresh’ product sprinkled on the carpet in the room prior to vacuuming was a bit too much. The access drive to the property is initially narrow and sometimes difficult to spot. The landscaping near the building is almost non-existent and the access to the building from the back lot is over a bridge. Underneath the bridge is a water area but it appears dirty and unkept. Front desk personnel didn’t say much upon check in and we were not told about breakfast hours or location.
Stayed 2 nights in Mar 2024
Response from Johann T on 2024/3/18
Dear Betty, we are sadden to hear that you did not fully enjoy your stay. Please rest assured that we took note of your feedback & will address these issues with at our next management meeting tomorrow. Looking forward to improve your next experience Best regards

6/10 Okay

Dixie

Traveled with partner
Liked: Staff & service
I was told by staff at the hotel the total price for the room was $122.29. But Expedia charged me $152.96. I am not happy at all with Expedia.
Stayed 1 night in Mar 2024
Response from Johann T on 2024/3/18
Dear Dixie thank you for bringing this to our attention, the pricing is set by the third party you booked with. You will have to contact Expedia directly to discuss the rate paid for this particular booking. We appreciate your business Looking forward to your next stay in Chattanooga Kind regards

8/10 Good

Dorian

Stayed 1 night in Mar 2024
Response from Johann T on 2024/4/14
Thank you for your feedback !

4/10 Poor

juan E

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Roaches in bathroom. Old blood stains in bed sheets. Ripped towels ….
Stayed 4 nights in Mar 2024
Response from Johann. T on 2024/3/15
Dear Juan, we are sorry you experienced all these issues, please rest assured that we are working actively to prevent any occurrences. We appreciate your business & hope to better serve you in the future. Best regards

6/10 Okay

Raymond

Traveled with family
Musty dirty hotel
Stayed 1 night in Mar 2024
Response from Front desk on 2024/3/5
Thank you for your feedback, our hotel is known for its cleanliness, we are sorry to hear that you could not see that. Looking forward to improving your stay Kind regards

8/10 Good

Steven

Liked: Staff & service
Adequate but was noisy and heard sirens.outside entrance had trash.
Stayed 1 night in Mar 2024
Response from Front desk on 2024/3/5
Thank you for your feedback Steven, sorry you had to experience these issues. Looking forward to improving your experience

4/10 Poor

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Johann. T on 2024/3/6
Thank you Teresa

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from front desk on 2024/3/3
Thank you for sharing your feedback

4/10 Poor

Amy

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Johann.T on 2024/2/27
Dear Amy we are sorry to hear that you did not enjoy your stay. We hope to improve your experience at your next visit in Chattanooga. Kind regards

8/10 Good

Larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk on 2024/2/21
Thank you Larry!

10/10 Excellent

Eunice

Stayed 1 night in Feb 2024
Response from Johann T on 2024/3/20
Thank you for sharing your feedback Best regards

4/10 Poor

Tim

Stayed 1 night in Feb 2024
Response from Johann T on 2024/2/21
Thank you for your honest opinion Tim. Can you telll us more about what went wrong?

8/10 Good

Catherine M

Liked: Cleanliness, staff & service, property conditions & facilities
It was conveniently right of the freeway
Stayed 1 night in Feb 2024
Response from Johann.T on 2024/2/16
Thank you for your feedback Catherine !

8/10 Good

cheri

Stayed 1 night in Feb 2024
Response from Johann T on 2024/3/20
Thank you for taking the time to review us Cheri! Best regards

10/10 Excellent

Blair

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Johann.T on 2024/2/16
Thank you for your feedback Blair! Best regards

8/10 Good

walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The elevator needs work! Could not keep it open loading multiple passengers.
Stayed 1 night in Feb 2024
Response from Johann.T on 2024/2/16
Apologize for the inconvenience Walter, please rest assured that our Team is working on this issue. Looking forward to improve your experience. Best regards

10/10 Excellent

cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 5 nights in Jan 2024
Response from Johann.T on 2024/2/16
Thank you for your feedback Christian

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Johann.T on 2024/2/16
Thank you for taking the time to review us Michelle!

8/10 Good

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, clean hotel for the money!
Nice, clean place. Two complaints. Breakfast got put out early, and then nothing got replaced when it was gone. On the days I got there after 8:00 AM most items were gone and no one was there to ask. Also, it would be nice to have a water fountain or water cooler in the lobby.
Stayed 5 nights in Jan 2024
Response from Johann.T on 2024/1/26
Thank you for taking the time to tell us about your experience, we are sorry to hear that you had a bad experience with breakfast. We took note of your feedback & will take the necessary steps to improve our operations. Looking forward to your next visit in Chattanooga Kind regards

6/10 Okay

Samantha

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Johann.T on 2024/1/26
Thank you Samantha

6/10 Okay

John

Liked: Cleanliness, staff & service, room comfort
Clean but noisy
The room was large and clean but the bathroom was tiny. Breakfast was poor to average. Lots of traffic noise overnight. On the plus side it was only$88. You get what you pay for, I guess.
Stayed 1 night in Jan 2024
Response from Johann.T on 2024/1/26
Thank you for sharing your feedback with us John

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
One night stay
Decent one night stay. Beds were comfortable. Bathroom could use some good scrubbing.
Stayed 1 night in Jan 2024
Response from Johann. T on 2024/1/26
Thank you for your feedback we appreciate it. We took note & will make adjustments. Looking forward to your next visit in Chattanooga

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Needed a place to stay on a long drive and this place was great. Very nice hotel and room with plenty of restaurant options in the immediate vicinity. Staff was nice and accommodating. Shower was hot with plenty of water pressure and the bed was pillow soft.
Stayed 1 night in Dec 2023
Response from Johann T on 2024/1/5
Thank you for your honest feedback Michael, it was a pleasure having you with us, Kind regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
Nice stay for the price. The decorative spreads at the bottom of the beds were stained but the beds were clean. Overall, nice place to stay.
Stayed 1 night in Dec 2023
Response from Johann T on 2024/1/4
Thank you for your honest feedback

8/10 Good

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Johann T on 2024/1/4
Thank you Dorothy

8/10 Good

PRAVEENKUMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved if we had more vegetarian food options
Stayed 1 night in Dec 2023
Response from Johann T on 2024/1/4
We appreciate your feedback, we will definitely add more vegetarian options. We hope to improve your experience at your next visit

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful
Stayed 1 night in Dec 2023
Response from Johann T on 2024/1/4
Thank you Larry!

8/10 Good

Somsak, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Dec 2023
Response from Johann T on 2024/1/4
Thank you !