常平Spa 飯店，旅行前必看！

"设施完善"

"房間整潔，用品配備齊全，環境優美又舒適，非常推薦酒店的早餐，十分之有水準，穿梭巴士接駁到生態公社和商場，非常方便吃喝玩樂，酒店員工和經理的服務也是五星級的水準，非常貼心的安排，令到我們每一次的行程也非常開心完滿"

"I am writing to express my extreme satisfaction with the excellent service I received during my stay at your hotel from October 11, 2025 to October 12, 2025. I was particularly impressed with the professionalism and dedication of your staff, who made my stay truly memorable. I would like to give a special mention to Mr. David Chen [陳嘉龍] at the Technical Department for setup WIFI and assistance with a problem as per our . He went above and beyond to ensure my comfort and was always courteous and helpful. Additionally, the entire team at the restaurant and housekeeping] demonstrated a high level of attentiveness and provided impeccable service. The comfortable accommodations and the friendly demeanor of your team members exceeded my expectations. It is evident that customer satisfaction is a top priority at Hilton, and I will certainly be recommending your hotel to my friends and colleagues. Thank you once again for providing such a delightful and memorable experience. I look forward to returning to your hotel on my next visit. "

"房間非常乾淨"

"Official check in time is 2pm, but they offer their guest to checked out at 3pm. People who come check in at 2pm has no room. Booked two rooms with my friend. We arrived to the hotel at 4pm they told us there was no rooms ready for us yet, and we have to wait for two hours to have room ready for us, at 6pm only one room was ready. We continue to wait, at 7 pm the 2nd is ready but they gave us a smoking room which when we make reservation we booked a non-smoking room. Asked them to change our room, but same answer “no rooms is ready yet, janitor is still cleaning the rooms” at the end they were able to give us back a non smoking room but we had to wait til 9pm. Official check in time was 2pm but we don’t have our room until 9pm, you can see the janitor tidy the room very rush cause many stuffs was not clean and no compensation offer to their guests. If you want a place to rest, not recommended cause you will get very tired dealing with their staffs. So many communication error even tho we can speak mandarin. Won’t pick this hotel ever again and NOT RECOMMENDED"