Find hotels in Cerro Gordo from NT$3,366

"The hotel is clean and most staff are polite and helpful. The young man who checked us in [around midnight] was pretty rude. Maybe a bad day. The biggest problem was our room had no hot water. We reported that the next morning and was told someone from maint. would look into it. He got us hot water in the bathroom sink, but not the shower. We showered for 2 days with cold water. When we asked for a new room we were told they were fully booked! Not true. Actually, we found they had no room with 2 beds. After we complained on the 3rd day, they finally "upgraded" us to a king and pull-out sofa with "no upcharge," their idea of making things right. In the middle of the 4th night, the desk called saying security needed to check the smoke detectors. A uniformed guy came in, removed and reinstalled the covers and left. No further explanation nor apology for interrupting our sleep. Not the best hotel experience, but other family members staying there had a much better stay. We had a great time in Puerto Rica, despite the hotel. "

"Excellent customer service. They were so helpful in getting our luggage to the gate early in the morning. You absolutely can't beat the location! The rooms are spacious and clean. Thank you!"

"Clean quiet nice pool areas and attentative staff "

"We got fleas from the room"

"This property is extremely close to the highway. Found it hard to sleep as you could hear the traffic at all hours. A sound machine in the rooms might be a nice amenity. The WiFi hardly worked and really needs to be upgraded. The towels in the rooms were scratchy, for the amount of money we paid. I would have liked to have had soft, cozy towels and maybe a nice robe. We had a room with a kitchenette; a small table and 2 chairs would have been nice. The pool area is small and not many lounge chairs. The pool does have a bar that serves drinks and food options; however, it does not open until 12:30. The property was nice otherwise, but not sure it was worth the nightly rate and resort fee."

"Staff and hotel condition was excellent "

"El San Juan is a classic close to airport and with good pools and beach. Property is a little worse for wear and incessant bass music unwelcome. Should have a quiet adult pool. Service is slow at best."

"The front dexk was amazingly nice and let us check in early"

"The room was very clean, the staff was very friendly, the pool area was beautiful and so was the beach. "