Dear Grant,Thank you for the perfect rating! We look forward to your next visit to our little slice of paradise!Merilina PortesSocial Media Coordinator

Hola, Francis,Nos complace enormemente escuchar que nos considera uno de los mejores hoteles y resorts en Cap Cana. Nos esforzamos por ofrecer una experiencia excepcional a nuestros huéspedes y su reconocimiento es verdaderamente gratificante.Esperamos recibirle pronto.

Dear Prabash,Thank you for taking the time to share your wonderful review. We are thrilled to hear that you enjoyed your stay, highlighting our food quality, room cleanliness, and friendly staff. Your feedback is invaluable to us as it encourages our team to continue delivering exceptional service.We look forward to welcoming you back to our hotel in Punta Cana for another 5-star experience.

Dear Mark,Thank you for your feedback. We understand your concerns regarding the VIP amenities and appreciate your patience. Our team has been in touch, making sure that appropriate measures have been taken to address your needs.We value your choice to stay with us and look forward to welcoming you back, ensuring a seamless and enjoyable experience on your next visit.Warm regards.

Dear Kathrin,Thank you for the glowing review and for recommending our resort! We're thrilled to hear that Hendrysis, Henry, and Flow made your stay extraordinary and pleasant. We look forward to welcoming you back to Hyatt Cap Cana soon!

Hello, Elizabeth.Thank you so much for your 5-star review! We are thrilled to hear that your experience met your expectations. We look forward to welcoming you back soon. Warm regards!Merilina PortesSocial Media CoordinatorHyatt Cap Cana

Dear Franndy,Thank you for your 5/5 rating! We are thrilled to receive your perfect score and grateful that you chose Hyatt Zilara Cap Cana for your stay. It’s wonderful to know that you had a great experience with us. We look forward to the opportunity to welcome you back in the near future.Warm regards,Merilina PortesSocial Media CoordinatorHyatt Cap Cana

Hello, Catherine,Thank you for your 4-star review and for choosing our hotel. We're glad you enjoyed your stay and are always looking for ways to improve. We hope to welcome you back soon and earn that fifth star!Warm regards.

Dear Victor, Thank you so much for your glowing review! We're thrilled to hear that you found our food quality exceptional and our staff friendly and attentive. We strive to provide outstanding experiences for all our guests, and we're delighted that we could make your stay one of the best ever. We look forward to welcoming you back soon!Best, Victoria Balbuena Social Media Manager

Dear Ernesto, Thank you for your compliment! We're glad you found our hotel beautiful. We work hard to create a welcoming and aesthetically pleasing environment for our guests. We hope to have the opportunity to host you again in the future!Best, Victoria BalbuenaSocial Media Manager

Dear Ernesto, We're delighted to hear that you consider us the best hotel in Cap Cana! Thank you for your kind words and for choosing to stay with us. We're committed to providing exceptional experiences to all our guests, and we're thrilled that we could exceed your expectations. We hope to have the pleasure of welcoming you back soon for another unforgettable stay!Best regards, Victoria BalbuenaSocial Media Manager

Hello, Ernesto,Thank you for your stunning 5-star rate and for choosing our hotel. We hope to welcome you back soon for another memorable stay!Warm regards.

Dear Ernesto, Thank you! We're thrilled to hear that you had a very good experience at our hotel. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another enjoyable stay in the future!Best, Victoria BalbuenaSocial Media Manager

Dear Allison, We're delighted to hear that you had such a wonderful and peaceful getaway with your siblings! Diomedes and Danny will be thrilled to know they contributed to your experience with excellent service and entertainment. Thank you for highlighting their efforts, and we're glad you felt the warmth of our hospitality. Looking forward to welcoming you back soon!Best regards, Victoria BalbuenaSocial Media Manager

Dear Seth, Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you thoroughly enjoyed your stay and that we were able to meet your expectations in terms of hospitality, cleanliness, food, service, and activities. Your kind words truly mean the world to us, and we look forward to welcoming you back for another exceptional stay in the future!Best regards, Victoria Balbuena Social Media Manager

Dear Jennifer, Thank you for sharing your experience with us. Best regards, Victoria Balbuena Social Media Manager

Dear Tomas, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service and found our team to be wonderful. Your satisfaction is our ultimate goal, and it's always encouraging to receive such positive feedback. If there's anything else we can assist you with or if you have any further comments, please feel free to reach out. We look forward to serving you again in the future!Best regards, Victoria Balbuena Social Media Manager

Dear Michelle,Thank you for sharing your positive experience with our beach and pools! We're thrilled to hear you found both to be enjoyable during your stay. Providing a great environment for our guests to relax and have fun is what we strive for. We hope to welcome you back soon for another wonderful visit filled with sun, swimming, and relaxation. Your satisfaction is our inspiration!

Dear Gobi,We are honored to know you highlight our staff. We hope to welcome you again. Best regards, Victoria BalbuenaSocial Media ManagerHyatt Zilara & Ziva Cap Cana

Dear Wendy, Thank you for taking the time to leave a rating! We appreciate your feedback and are glad to see you took the time to rate our service/product. If there's anything specific you'd like to share with us to improve your experience next time, please feel free to reach out. Your satisfaction is our priority. We hope to have the opportunity to serve you again soon!Best regards, Victoria Balbuena Social Media Manager

Dear Michael, Thank you! We're glad you had a great time and can't wait to see you again soon! Best regards, Victoria Balbuena Social Media ManagerHyatt Zilara & Ziva Cap Cana

Dear Max,Thank you for rating our property a 10 of 10. We cannot wait for your next visit. Best regards, Victoria BalbuenaSocial Media ManagerHyatt Zilara & Ziva Cap Cana

Dear Mildred, Thank you for rating us a 5 out of 5. We hope to welcome you soon. Best regards, Victoria BalbuenaSocial Media Manager

Dear Abrahan, We are so happy to learn you enjoyed our amazing pools. We cannot wait to host you again. Best regards, Victoria BalbuenaSocial Media Manager

Dear Joshua, Thank you for sharing your positive experience with us! We're thrilled you enjoyed your stay in the junior club suite with a swim-up pool.We're sorry to hear about the disturbance caused by other guests. Our team is addressing this issue to ensure a more peaceful environment for all our guests. We appreciate your understanding and hope to welcome you back for a more relaxing stay.Best, Victoria BalbuenaSocial Media Manager

Dear Vipul, Thank you for your fantastic review of Zilara Cap Cana! We're thrilled you had an excellent experience, and we can't wait to welcome you back for another wonderful vacation.Best regards,Victoria Balbuena Social Media Manager

Dear John, We're delighted that you found the property clean and modern and that the food and drinks met your expectations. Your feedback is valuable to us and other travelers. We hope to have the pleasure of hosting you again in the future.Best regards, Victoria BalbuenaSocial Media ManagerHyatt Zilara & Ziva Cap Cana

Dear Alex, Thank you for the kind words! We're delighted you enjoyed your stay, the beautiful property, and the amazing food. Can't wait to welcome you back soon!Best,Victoria BalbuenaSocial Media Manager

Dear DavidA special thank you for taking the time to share your rating with us. Your support means a lot.We appreciate your visit and look forward to serving you again. Best regards, Victoria BalbuenaSocial Media ManagerHyatt Zilara & Ziva Cap Cana

Dear Rolando, Thank you for choosing to stay with us! We're delighted to hear you had an amazing stay. Your satisfaction is our priority, and we look forward to welcoming you back.Best regards,Victoria BalbuenaSocial Media Manager

Dear Amel, A special thank you for taking the time to share your experience with others. It is lovely to know you enjoyed our adult side. We appreciate your visit and look forward to serving you again. Best regards, Victoria BalbuenaSocial Media ManagerHyatt Zilara & Ziva Cap Cana

Dear Mclee, Thank you for your kind words! We're thrilled to hear that you had an amazing stay, great food, and enjoyed our beautiful facilities. Your satisfaction is our greatest reward. We can't wait to welcome you back for another exceptional experience.Warm regards,Victoria BalbuenaSocial Media Manager

Dear Nelson, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced upon arrival, and we appreciate your patience. Your comments are invaluable as they help us identify areas for improvement.We regret the delay in providing your third room promptly. Rest assured, we will review our procedures to ensure a smoother check-in process for our guests, especially for larger groups.We are delighted to hear that, despite the initial hiccup, you enjoyed the club-level amenities, top-notch service from Luis, and the diverse dining options. Your positive comments about our team members and the beautiful beach are truly appreciated.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for a seamless and exceptional experience in the future.Best regards, Victoria BalbuenaSocial Media Manager

Dear Nelson, A special thank you for taking the time to share your experience with us on social platforms. Your support means a lot.We appreciate your visit and look forward to serving you again. Best regards, Victoria BalbuenaSocial Media ManagerHyatt Zilara & Ziva Cap Cana

Dear David, A special thank you for taking the time to share your experience with us. Your support means a lot.We appreciate your visit and look forward to serving you again. Best regards, Victoria BalbuenaSocial Media ManagerHyatt Zilara & Ziva Cap Cana

Dear Juan, Thank you for rating our property a 5 out of 5. We hope to welcome you again. Best regards, Victoria BalbuenaSocial Media ManagerHyatt Zilara & Ziva Cap Cana

Dear Udaipal, Thank you for rating us a 5 out of 5 and highligting our outstanding staff and beautiful beach.We cannot wait to host you again. Best regards, Victoria Balbuena Social Media Manager

Dear Alexander, Thank you for rating us a 5 out of 5. We hope to welcome you soon. Best regards, Victoria BalbuenaSocial Media Manager

Dear Andy, We sincerely apologize for the inconvenience you experienced during your check-out, and we appreciate you bringing this to our attention.Your feedback is crucial in helping us improve our services. We understand the frustration caused by the oversight in returning your credit card promptly. This falls short of the high standards we aim to provide, and we are taking immediate steps to address this issue internally to prevent any recurrence.Regarding the "departure" piece of paper, we understand your concern, and we will review our processes to ensure that it adds value to our guests and doesn't cause any confusion.As for the request to return to the hotel for your credit card, we understand how inconvenient that is, and we sincerely apologize for the inconvenience caused. We are actively reviewing our procedures to provide better solutions in similar situations.Regarding the Hyatt points, we apologize for any miscommunication. Rest assured, we will investigate and ensure that such issues are resolved promptly in the future.We appreciate your feedback, and if there's anything else we can do to make amends, please feel free to reach out.Best regards, Victoria BalbuenaSocial Media Manager

Dear David, Thank you for rating us a 5 out of 5. We cannot wait to host you again. Best regards, Victoria Balbuena Social Media Manager

Dear Sung, We are concerned to see your rating. We would have loved to know more about your observations. Best regards, Victoria Balbuena Social Media Manager

Dear Anusua, Thank you for rating us a 4 out of 5. We hope to welcome you again. Best regards, Victoria Balbuena Social Media Manager

Dear Brian, Thank you for rating us a 4 out of 5. We are looking forward to welcoming you. Best regards, Victoria Balbuena Social Media Manager

Dear Jorge, A special thank you for taking the time to share your experience with us on social platforms. Your support means a lot.We appreciate your visit and look forward to serving you again. Best regards, Victoria BalbuenaSocial Media ManagerHyatt Zilara & Ziva Cap Cana

Dear Candy, We are happy to know everything was amazing. We hope to welcome you again. Best regards, Victoria BalbuenaSocial Media ManagerHyatt Zilara & Ziva Cap Cana

Dear Muhammet, Thank you for rating us a 5 out of 5. We are looking forward to welcoming you. Best regards, Victoria Balbuena Social Media Manager

Dear DanThank you for rating our property a 5 out of 5. We cannot wait to host you soon. Best regards, Victoria BalbuenaSocial Media ManagerHyatt Zilara & Ziva Cap Cana

Dear Jose, Your comment fills our hearts with joy. We are looking forward to welcoming you. Best regards, Victoria Balbuena Social Media Manager

Dear Todd, We our excited to know you consider us as the best resort you have ever been to. Thank you for highlighting the food offer. We are looking forward to welcoming you. Best regards, Victoria Balbuena Social Media Manager