Find Family Hotels in Brownsville, TX

"Property and rooms can use updating. Elevator was sketchy with no lighting, bed was very worn and AC unit made very annoying sounds. "

"First of all we asked for a room on 1st floor upon arrival because my husband has verdrigo and they gave us a suite. We didnt need a suite so we had to pay an extra $40. We get our room and shower curtain was down and rod was broken. They put the curtain on rod but the curtain would slide making it difficult when we showered. They said they would come and fix it but they didnt so I had to call them the next day. The beds were super hard and we woke up with back pain. When my husband asked to speak to someone on Friday evening because our room was not cleaned the young girl at the front desk stated the room was cleaned only on request. We were never told that on the booking site or when we checked in. My husband asked this young girl questions but she had no answers to our questions and stated that the person to help him would return on Monday. There was no conditioner in the shower. When we asked for towels, they were not like the towels in the room, they were very faded and blue and ragged. They lookwd like they had cleaned with them. Waiting until Monday would not be of help if we were leaving Saturday. We will return to Fairfield Inn where the rooms ate clean, the towels are soft, the shower curtain is working and for a cheaper price. "

"I did not use... "

"Nothing "

"The hotel is a bit outdated you can definitely tell. I stayed for 3 nights, and overall it wasn’t my best experience. The pillows were extremely soft and would completely deflate, which made it hard to sleep. I’m not sure if it was the bed or the pillows, but I didn’t get much rest. You can also hear noise from neighboring rooms pretty clearly. The bathroom lighting could be improved, and there was a noticeable chlorine smell when showering. I’m also used to hotels including breakfast, so that was on me for not checking ahead of time. I’ve stayed at many hotels in Brownsville when I visit home, and this one is definitely not my favorite. Parking might get full I would make sure I came back by 7 pm not sure if I can park next door and risking vehicle getting towed. Otherwise plenty options to eat "

"Even tho staff was nice. I rate this a 1 star. I disliked my stay, couldn’t wait till the night was over to leave. I had asked for a non smoking room and it smell like smoke as soon as I walked into room. Bedsheets were dirty. Seemed like someone was in that room before we arrived. Did not enjoy my stay at all! "

"Generally good, but toilet is not in good condition "

"The room was very stink with mold "