Find Family Hotels in Brownsville, TX

"Staff was great accommodations were good "

"Good "

"This has been the worst hotel experience I have ever had. The photos published online are misleading and do not accurately reflect the actual condition of the property. From the moment I entered the lobby, there was a noticeable unpleasant odor, which continued throughout the hallway leading to my room. Upon entering the room, the floor felt sticky, and the furniture was incomplete, lacking basic features such as drawers. Additionally, the toilet seat was loose, and there was no running water from the bathroom sink. When I reported these issues, I was informed that there was no maintenance staff available on weekends, which is unacceptable. Overall, the service was extremely poor, and the condition of the facilities did not meet even basic standards. I would not recommend staying at this property. "

"Sofa bed needs to be more comfty "

"Property and rooms can use updating. Elevator was sketchy with no lighting, bed was very worn and AC unit made very annoying sounds. "

"First of all we asked for a room on 1st floor upon arrival because my husband has verdrigo and they gave us a suite. We didnt need a suite so we had to pay an extra $40. We get our room and shower curtain was down and rod was broken. They put the curtain on rod but the curtain would slide making it difficult when we showered. They said they would come and fix it but they didnt so I had to call them the next day. The beds were super hard and we woke up with back pain. When my husband asked to speak to someone on Friday evening because our room was not cleaned the young girl at the front desk stated the room was cleaned only on request. We were never told that on the booking site or when we checked in. My husband asked this young girl questions but she had no answers to our questions and stated that the person to help him would return on Monday. There was no conditioner in the shower. When we asked for towels, they were not like the towels in the room, they were very faded and blue and ragged. They lookwd like they had cleaned with them. Waiting until Monday would not be of help if we were leaving Saturday. We will return to Fairfield Inn where the rooms ate clean, the towels are soft, the shower curtain is working and for a cheaper price. "

"I did not use... "

"Even tho staff was nice. I rate this a 1 star. I disliked my stay, couldn’t wait till the night was over to leave. I had asked for a non smoking room and it smell like smoke as soon as I walked into room. Bedsheets were dirty. Seemed like someone was in that room before we arrived. Did not enjoy my stay at all! "

"Just poor, poor staff, poor conditions, poor everything, specially the staff "