Disappointed to say that this hotel is not up to my expectation. Upon checking in the room, there was a puddle of water on the floor near the fridge and there was a weird smell. After turning on the air con for several hours, the smell was gone. Yet, this isn’t something I expect in a 4-star hotel of this price. Also, the temperature of the room goes up to 27C during the day even when it’s set as the coolest temperature. The worst thing of the stay is that on the last day, I was informed my check-out time was 1pm and that I had signed a paper agreeing to that during check-in. During check-in, it was quite late and raining and I probably signed it during a rush without reading the terms clearly. It’s my mistake that I did not read the terms, but I don’t think the hotel should change the terms as it was clearly written in my booking that I can enjoy 24-hour use of room. Since my departure flight was at night, I booked this hotel mainly because of this feature. All in all, this hotel is overrated and I do not recommend it.
Cleanliness 5/10
Staff & service 5/10
Amenities 5/10
Location 6/10
Property conditions & facilities 6/10
Eco-friendliness 6/10