2 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
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Reviews of Shangri-La Bangkok

5 out of 5
Shangri-La Bangkok
89 Soi Wat Suan Plu, New Road, Bangrak, Bangkok, Bangkok

Reviews

9.0

Wonderful

Rating 10 - Excellent. 662 out of 1004 reviews" "
Rating 8 - Good. 214 out of 1004 reviews" "
Rating 6 - Okay. 70 out of 1004 reviews" "
Rating 4 - Poor. 38 out of 1004 reviews" "
Rating 2 - Terrible. 20 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great and the service was excellent
Stayed 3 nights in Apr 2024

10/10 Excellent

Georgina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I first stayed at the Shangri-La 20 years ago and wanted to take my 10-year-old daughter back to relive some good memories. Happy to say the Shangri-La is still serving up wonderful service all these years later. The staff go above and beyond, breakfast is nothin short of wonderful and the location overlooking the river is fabulous. Highly recommend for families.
Stayed 4 nights in Apr 2024

10/10 Excellent

Glenn

Liked: Staff & service, property conditions & facilities
Great hotel. The staff are excellent. A wide choice of restaurants and a pleasant pool right on the water front. My only minor quibble is that the rooms are a little old fashioned.
Stayed 1 night in Apr 2024

10/10 Excellent

Phyllis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Friendly professional staff. Multiple restaurants and shopping at hotel. Great views of the city from our room. Really enjoyed our stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Shangri-La was an amazing stay. Upscale and classy, it may not be everyone's cup of tea, but it worked for us. From having an in-room check-in (no waiting in the lobby) to their on-site bar, confectionery store and multiple shopping options, this hotel is in a class of it's own. The only downside I can think of (and it's pretty minor) was that getting to central Bangkok will take you about 25-30mins by taxi. Not a major issue as you'll be able to see different areas that you may want to explore, but something to be aware of.
Stayed 2 nights in Apr 2024

8/10 Good

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely beautiful location. Breakfast buffet is unreal with a ton of options. Great views of the river
Stayed 1 night in Apr 2024

4/10 Poor

Katherine

Not anywhere close to the calibre of most other sangria hotels
Stayed 2 nights in Apr 2024

10/10 Excellent

Joy H.S.

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and services.
Stayed 2 nights in Apr 2024

4/10 Poor

Andrew

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
OK, we though a great weekend away and enjoy the Shangrila experience...What a letdown!! We arrived and were told we are staying in the Krugthep Wing - it might well have been another hotel. 900m walk to and from the hotel, thru crappy old function room areas. NO ATMOSPHERE, no enjoying the ambience. What a waste. So disappointing. The hotel is OLD and rundown, whilst the staff we wonderful, with so many other great hotels to stay - SHAME on you Shangrila. Look around for better options and ALWAY check that they arent dumping you at the Krugthep Wing.its like staying in a cast empty nothing hotel.
Stayed 3 nights in Apr 2024

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024

10/10 Excellent

Silvia

Traveled with partner
Liked: Property conditions & facilities
Not only is the hotel, a beautiful property, but it’s staff is friendly and very professional. The restaurants are awesome and I mean all of them, including the overlooked Tuscan restaurant, boasting incredible meat and pasta, specialties paired with a great selection of wines.
Stayed 9 nights in Mar 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lots of options for getting around; boats, trains, taxis.
Stayed 4 nights in Mar 2024

10/10 Excellent

David

Traveled with partner
Liked: Amenities, property conditions & facilities
River balcony
Stayed 3 nights in Mar 2024

10/10 Excellent

Inderjeet, new castle

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Mar 2024

10/10 Excellent

Marietta

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Get a river view room! It’s definitely a wowwww factor! Will definitely be staying there again:)
Stayed 3 nights in Feb 2024

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge was great. Property is beautiful
Stayed 4 nights in Mar 2024

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in a Deluxe Suite in the Krungthep wing and it was one of the best “rooms” i have ever stayed in. The suite is more like a 2 room apartment, with separate large bathroom and an additional powder room fitted with its own toilet. The rooms are fitted with chandeliers, drapes and lovely furniture which exude a regal warmth and charm not found in most modern hotels. The rooms include complementary access to both the Shangri-La breakfast buffet and Horizon club (which is a must do experience located on the 24th floor of the Shangri-La wing, particularly the canapés sitting in the evening which serves complimentary cocktails and a good selection of food). Krungthep wing residents may use either of the two pools - we preferred the quieter Krungthep pool and the personal service but the choice is yours. The hotel is located overlooking the Chao Phraya river in arguably one of the best locations adjacent to the rail station, water taxi port and diagonally opposite the fantastic IconSiam shopping centre (a must see for Bangkok visitors - the hotel provides a regular complimentary shuttle service). Overall a wonderful hotel, great location and fantastic service (a big shout out to TonTon). Don’t think about it - just book a stay, you won’t regret it.
Stayed 3 nights in Mar 2024

10/10 Excellent

Richard, Brooksville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is completely 5 star. The room, restaurants, gym, breakfast buffet, pool, hot tub, spa, property, concierge, and people are fabulous. In Bangkok there is really no other option. Everytime we are in Bangkok we stay here. Thank you for the service.
Stayed 4 nights in Mar 2024

8/10 Good

William, Spokane

Liked: Cleanliness, property conditions & facilities
The property is good & beautiful view but the services need to be better. Staffs need more practice.
Stayed 1 night in Feb 2024

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous pool and located in a vibrant area. Rooms are a bit dated but very clean
Stayed 2 nights in Mar 2024

10/10 Excellent

Angela Jean

Liked: Property conditions & facilities
Stayed 8 nights in Mar 2024

10/10 Excellent

Michael

Traveled with partner, Traveled with family
Liked: Amenities
Beautiful property
Stayed 2 nights in Mar 2024

10/10 Excellent

Fatemeh

Stayed 6 nights in Mar 2024

10/10 Excellent

Barry

Liked: Property conditions & facilities
Nice
Stayed 5 nights in Mar 2024

10/10 Excellent

ANTHONY

Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Second stay here, staff makes the place 👏
Stayed 9 nights in Mar 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

SING SANG

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice environment
Stayed 2 nights in Mar 2024

10/10 Excellent

Selim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Henry

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Dec 2023

6/10 Okay

Rohit

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arguably the best hotel location in Bangkok! Fabulous bar and pool that overlook the river. The entire staff were amazing! Professional, courteous and polite. The only negative comment relates to the rooms. The river views are fabulous but the rooms are very tired and need revamping. Otherwise a fabulous place!!
Stayed 4 nights in Mar 2024

10/10 Excellent

Marina

Liked: Amenities
Incredible service
Stayed 1 night in Mar 2024

8/10 Good

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best location in all of Bangkok! Right on the river with easy access to river taxis and ferries. The staff are impeccable at the Shangri-la. The rooms are looking a bit tired but everything else is five star!!!!
Stayed 3 nights in Mar 2024

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay as usual, comfy bed amazing breakfast and lovely staff
Stayed 2 nights in Feb 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel itself is excellent! Very kind staffs. Only thing is back street of the hotel is dirty.
Stayed 4 nights in Feb 2024

10/10 Excellent

Christopher B

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location and access to ICONSiam
Stayed 3 nights in Feb 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Property is a beautiful classic hotel …staff are terrific and very well located
Stayed 3 nights in Feb 2024

10/10 Excellent

melinda

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Had a fantastic stay! The staff was very gracious & very helpful. The location on the river made it so convenient to take the water taxis everywhere. A good central location. The outdoor areas & pool made the property feel more like a resort than just a hotel. The food at the hotel was decent with good service. I would definitely stay here again.
Stayed 3 nights in Feb 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent helpful staff. Well located with ferry and sky train acces. Lovely property and spacious room.
Stayed 4 nights in Feb 2024

8/10 Good

Vasilios

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful hotel in a great location especially for transit. I personally prefer a little more modern.
Stayed 1 night in Feb 2024

10/10 Excellent

Yude

Liked: Cleanliness, amenities, property conditions & facilities
I like it when I sleep night
Stayed 4 nights in Feb 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Alistair

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the quiet comfort, the impeccable seevice and the excellent buffet breakfast by the river. 5 min walk to the Sky Train and the pier for river boats mean brilliant for sightseeing.
Stayed 7 nights in Feb 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shangri-la Bangkok was the best hotel that we have ever visited! Service 10/10 View 10/10 The room 9/10 Bed 10/10 Location 9/10 Friendliness 10/10 Price,value 10/10 Restaurants,food 10/10 Overall experience 10/10
Stayed 3 nights in Feb 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

samer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
food was great luxury
Stayed 2 nights in Jan 2024

10/10 Excellent

irene

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would like to see some USB port in room and more 120 volts outlets
Stayed 2 nights in Jan 2024

10/10 Excellent

Ekaterina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in Shangri-La Bangkok for 5 nights and enjoyed every second of it. Not only was the room spacious, but it also had a fantastic view. The staff were really friendly and always eager to help. The premium lounge was also a nice addition. I truly recommend this hotel for a memorable stay in Bangkok.
Stayed 5 nights in Jan 2024