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"Wish I would have booked elsewhere. The hotel is being renovated, and there is road construction in front of and around the hotel. You can barely access the parking garage, the street in front is closed, and we paid extra for a mountain view and got a view of a construction pit with mountains in the background. The very loud construction noise started at 8 AM every day. The pool was wild each night (do not go there if you are looking for a relaxing time). On top of being really crowded, there was a woman in the pool kicking children out if she didn’t like their behaviors. She claimed to work there and was chatting with a worker at one point, but we found out later she was a guest. While the rowdiness was certainly a lot and it was overcrowded, this woman went rogue and was picking and choosing kids to force out of the pool, even with their parents there—and the staff allowed it. Overall, the stay was stressful and the opposite of a relaxing getaway."

"The facility and amenities are dated. There was no actual swimming pool but the outdoor hot tub was a nice feature. Matress was hard as a rock and there was limited house keeping while we were staying there. Friendly staff and wood was already cut and stored away in the parkade. The room we had was cozy, I just wish they vacuumed since we had a messy toddler with us. "

"No microwave, sink and bathroom draining slowly. "

"The staff were friendly, room was nice and clean, plenty of parking spots available and the hotel was very close to several restaurants and the downtown shopping area of Banff. "

"Our stay was great! We were only there for one night but the staff were very helpful, the room was very clean and cozy and the area was beautiful! "

"Staff were friendly and helpful. Rooms and hot tubs were amazing"

"Friendly staff. Breakfast was decent. We enjoyed it. The waiters were very friendly. Distance from downtown was perfect. The rooms and the hotel in general were clean. Thankful for free indoor parking too. "

"The room was clean, and the staff were friendly. The breakfast on our second day was superb. The parking facilities are good, even though they are underground. The property itself is conveniently located near the heart of Banff."

"I've stayed here few times, it's a nice place to stay in Banff. Plenty of parking space and feels like cottage, only down side is they don't include breakfast. "