Find Shopping Hotels in Auburndale, FL

"We had a wallet come up missing from our room. When we went to management about it we were treated as if we were trying to get away with something. They basically told us their employees were honest and they wouldn't call them about it. After we explained we didn't even want to press charges we just wanted the wallet back they laughed at us saying no one would come turn it back in. The mgr called our room and asked if I wanted to contact the police and after seeing how they were I just said no. No cash was in it so other than replacing ids and debit card (we locked asap when it was discovered gone) we just let it go. Miraculously that very night it appeared in one of our bags we had already searched multiple times that day. We are counting it as a win but will not stay there again. We had turned that room upside down looking before we went to the front desk. "

"We experienced a serious issue upon arriving at the apartment. When we opened the door, it immediately reeked of gas. Stepping inside a few feet, the smell was overwhelming, similar to a gas station. The pungent odor gave us headaches, and we refused to stay any longer. Our total time inside was about five minutes. We called guest services, who informed us that we could not be moved to another room until the engineering team verified the gas smell. They advised us to wait outside if the smell was strong. With three children in town and it nearing 10PM, we returned to the front lobby and spoke to the manager. The manager confirmed that the engineering team needed to verify our claim before providing a new room and stated that no rooms were available due to spring break. We requested a refund and left the property. We will never stay at West Gate again and do not recommend it to family or friends. "

"Staff was great. Rooms are extremely outdated and our shower didn't work. The walls were thin and we could hear our neighbors snoring throughout the night."

"Amenities are fair at best when it comes to food. There are a lot of choices off property though."

"The room was fairly clean, however the shower was dirty- someone’s hair was in the corner. Mice droppings in the washer and dryer closet. Food at the restaurant near the pool was served cold. The staff was nice however the food was cold. i would suggest pest control and a thorough walk through after the housekeeper. "

"Every thing was great and it would have been excellent except I’m an early riser and they definitely have a huge raccoon problem and they are well feed and no fear of people ! "

"First time at this hotel and might be the last until the new renovation. The first room I was put in, there was some type of humidifier in the middle of the room. I didn’t think much of it so I took a shower and noticed the water wasn’t going down. The bathroom also had hair from a previous guest so I was already disgusted. About an hour into being in the room, I got a call from the front desk saying we weren’t supposed to be in that room and insinuated there was something wrong with the room. The girl at the front desk was super nice and made sure the third room we got the laced in was up to par. Yes, the third room. The second room had a leak from the mini fridge and there was a puddle of water in the middle of the room. Besides the rooms, we were on the 4th floor and the ice machine didn’t work, I kept having to go to the third floor to get ice, not a huge deal but because of the issues before it just added to the frustration. Breakfast was actually really good, good selection of food, they have a Sushi restaurant which I didn’t get to try but their menu looked great. The jacuzzi was out of service and the pool area didn’t seem clean. Overall I had a good time in the new room, there were so many restaurants around the area so that was a big plus. Had the rooms been cleaner and didn’t have maintenance issues I’d rate it a 5-star. "

"The Elevator in our building was out of service for 5 days during our stay. The Valencia Restaurant has a good vibe but the service is slow. Breakfast was ok. The water park is nice and the convenience store/cafe is also nice. Internal walk from room to reception/ restaurant is not easy. could be confusing. The isle is also narrow when you have many guests using the pathway. The Room was in great condition/ Nice beds / good appliances/ washer and dryer inside"

"Nice place outdoor pool are clean very convenient "