Find Waterpark Hotels in Appalachian Mountains

"We were turned away at the door and were told they had a technical problem with checking in at the hotel so we had nowhere to stay on a Saturday night. During Spring Break! We were also told we would be receiving one free night for the inconvenience and I’ve not received a thing. Beware! "

"Not the best vacation! This was our second time staying here and it was not the same experience unfortunately! I called letting them know we would be there earlier than check in and the lady on the phone assured me that between 12:30-1 they flip a lot of rooms I would just have to pay a $25 early check in fee. That was not the case we sat for hours walking up numerous times asking if a room was available yet as me and my family sat in the lobby. I watched numerous people check in early as I was still told there were no rooms available. Our room was clean but had no water pressure so showering was terrible. The pool area is a free for all now that there is a bar in there! Parents are to busy drinking than watching their children. It was very busy and parents were letting their kids go down the slide 10 kids at a time. My son got kicked in the face because of this going on. I had parents move our stuff off chairs when we were in the pool one day. This trip was so bad that we left a day early and called it a loss. The check out guy was nice. Also had a terrible experience with them trying to still charge me for the 4th day of parking and the lady on phone was rude telling me it don’t show we checked out early and that she would have to make sure our room key wasn’t used in order to refund me for parking. Just all around not a good experience and this was our second time here planning to be our yearly family vacation. "

"Check in and check out was fast and easy. Room was clean. Lobbies were always clean. Waterpark and arcade was fun. Shuttles run about every 10 to 15 minutes between property "