Iron/ironing board, free WiFi, bed sheets

Reviews of Element Anaheim Resort Convention Center

3 out of 5
Element Anaheim Resort Convention Center
1600 S CLEMENTINE ST, Anaheim, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 672 out of 931 reviews" "
Rating 8 - Good. 150 out of 931 reviews" "
Rating 6 - Okay. 48 out of 931 reviews" "
Rating 4 - Poor. 35 out of 931 reviews" "
Rating 2 - Terrible. 26 out of 931 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are amazing, the staff is very friendly. We came back for a second time because our first stay last year was amazing. And will be back again in the future.
Stayed 1 night in May 2024
Response from General Manager on 2024/5/11
Dear Michael, Thank you for choosing Element Anaheim Resort Convention Center again for your recent visit to Anaheim. We are pleased to know that your stay was perfect in every way possible and that you loved our beautiful property. We are also glad that you enjoyed our comfortable accommodations as well as the excellent service provided by our dedicated associates. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Sincerely, General Manager

10/10 Excellent

Sylvia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel. Friendly staff, clean rooms, beautiful lobby and great breakfast.
Stayed 1 night in Jan 2024
Response from General Manager on 2024/5/10
Dear Sylvia, Thank you for such a great review of Element Anaheim Resort Convention Center. It is wonderful to know you enjoyed fresh and pleasant accommodations and that we exceeded your expectations with the breakfast offerings. Thank you for mentioning how much you enjoyed the excellent hospitality of our staff. We want to provide everything you need for the perfect vacation. We truly appreciate your kind words, and we hope you will be able to stay with us again soon.Sincerely, General Manager

10/10 Excellent

Katrina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay! Breakfast was amazing!
Stayed 5 nights in May 2024

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from General Manager on 2024/5/10
Dear Bryan, Thank you for including Element Anaheim Resort Convention Center in your travel plans. We are thrilled that you enjoyed your recent experience with us. Our team works hard to provide all of our guests with a memorable stay. Thank you for your kind comments, and we look forward to having you visit again.Sincerely, General Manager

8/10 Good

Tien

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Disney. We got the room with park view and was able to see fireworks at night. Room was not ready when we checked in at 6. Had to ask for body wash and the refill bottle was left outside our room in the floor. The bathroom had a funky smell when you run the shower. Room was nice and spacious.
Stayed 4 nights in May 2024
Response from General Manager on 2024/5/6
Dear Tien, Thank you for being our guest at Element Anaheim Resort Convention Center and for your constructive feedback. We are sorry for the inconvenience you had upon arrival. We apologize for the issues you had with the bathroom as well as the lack of amenities. We will share your comments with the appropriate departments to ensure this is not repeated. On a positive note, we are pleased to know that your overall stay was satisfying and that you enjoyed our proximity to Disneyland. We are also glad that you loved our accommodations with spectacular views. We appreciate your patience and hope you will give us another chance to provide you with the flawless hospitality we are known for.Sincerely, General Manager

10/10 Excellent

angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacey and roomy
Stayed 2 nights in May 2024
Response from Eric Romero on 2024/5/6
Dear Angela, Thank you for taking the time to share feedback of your most recent stay. We are glad that you were able to enjoy your stay. We look forward to welcoming you back when your travels may permit.

10/10 Excellent

Halil

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were two soft for my need and had back aches after a couple of nights. I requested a firmer bed for my room but unfortunately they did not have any other type of mattress and this was disappointing for a Marriot hotel chain
Stayed 3 nights in Apr 2024
Response from Eric Romero on 2024/5/6
Dear Halil, Thank you for taking the time to share feedback of your most recent stay. We appreciate all feedback to further improve our valued guest experiences. I will ensure to share with our above property leadership with Marriott about bed selection. If we may ever be of any assistance now or in future please feel free to contact hotel directly.

10/10 Excellent

paulina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/5/6
Dear Paulina, We are thrilled you had an excellent stay at Element Anaheim Resort Convention Center, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely, General Manager

6/10 Okay

Jamaica Mie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on 2024/5/5
Dear Ms. Mie, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you again for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely, General Manager

8/10 Good

Steph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was great! Housekeeping was sub par, only had our room cleaned once during our 8 day stay, and got fresh towels once. Housekeeping also walked into our room twice, once when sleeping and once while showering. Breakfast buffet was awesome, lots of variety and food was fresh and well stocked, and lots of seating, even during busy times! Short, easy walk to Disney park, Would stay there again!
Stayed 7 nights in Apr 2024
Response from Eric Romero on 2024/5/6
Dear Steph, First and foremost thank you for sharing feedback of your most recent stay. We are disappointed to hear about housekeeping services provided during you extended stay. I will ensure that I share with our housekeeping leaders to ensure we provide the level of service our valued guest such as yourself deserves. I will ensure to share your feedback with our amazing team as well as our breakfast staff. Thank you for visiting our hotel and the whole team and myself hope you had a magical visit to Disney!

10/10 Excellent

Dalton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great
Stayed 1 night in May 2024
Response from General Manager on 2024/5/3
Dear Dalton, It is wonderful to read that we exceeded your expectations and that you were especially happy with our spotless accommodations. It was a pleasure hosting your visit, and we look forward to seeing you again soon. Thank you for choosing Element Anaheim Resort Convention Center.Sincerely, General Manager

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean! Close walk to Disneyland! Great breakfast!
Stayed 1 night in Apr 2024
Response from Eric Romero on 2024/5/6
Dear Fernando, Thank you for taking the time to share feedback of your most recent stay. We are glad to hear that you were able to enjoy your stay and also had an amazing time at Disney Land. We look forward to welcoming you back when your travels may permit.

10/10 Excellent

Josefina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and private. I like that you need the key to go up the elevator to your room , thia is a nice feature made me feel safe.
Stayed 3 nights in Apr 2024
Response from Eric Romero on 2024/5/6
Dear Josefina, Thank you for taking the time to share feedback of your most recent stay. We are glad that you enjoyed your stay at the Element Anaheim Resort Convention Center. Security is always of paramount for us and our valued guest such as yourself. We look forward to welcoming you back to the area when your travels may permit.

2/10 Terrible

OSCAR

Disliked: Cleanliness, staff & service, property conditions & facilities
I was kicked out due to the facility being booked - my reservation was no good
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/5/3
Dear Oscar, Thank you for taking the time to review your experience with us. We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We have procedures in place to prevent this from happening. On the rare occasion, this does occur, we try to honor all reservations to the best of our ability. For those we cannot, we secure accommodations at a nearby hotel of similar or higher standards. Thank you again for your valuable feedback, and most importantly, for your patience. We hope you will give us another opportunity in the future.Sincerely, General Manager

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay for a trip to the Disneyland Resort.
Stayed 5 nights in Apr 2024
Response from General Manager on 2024/4/30
Dear Jeffrey, Thank you for sharing your comments regarding your stay at Element Anaheim Resort Convention Center. We are glad you enjoyed your time in Anaheim, and we especially appreciate your comments on our great location to Disneyland, just a short ten-minute walk from our doors! It was our pleasure having you as our guest, and we hope to see you again soon.Sincerely, General Manager

10/10 Excellent

Derek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, property was clean and well maintained. Only thing that diminishes from it would just be how close it is to the interstate and the noise that creates.
Stayed 11 nights in Apr 2024
Response from Eric Romero on 2024/5/6
Dear Derek, Thank you very much for taking the time to share feedback of your most recent stay at the Element Anaheim Resort and Convention Center hotel. We are happy to hear that our amazing staff was able to ensure you were able to relax and call our hotel home away from home. Thank you for sharing you feedback we will ensure to share with all of our team.

10/10 Excellent

Omoehi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Apr 2024
Response from General Manager on 2024/4/28
Dear Omoehi, We are delighted you enjoyed your stay at Element Anaheim Resort Convention Center. It is nice to know that we exceeded your expectations with our excellent service, well-appointed accommodations, and convenient location. We hope you will come back whenever your travels bring you to Anaheim.Sincerely, General Manager

10/10 Excellent

Mikayla

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish we would have stayed here our whole trip the bunckbeds were perfect
Stayed 1 night in Mar 2024

10/10 Excellent

Kenji

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Apr 2024
Response from General Manager on 2024/4/24
Dear Kenji, We are delighted you enjoyed your stay at Element Anaheim Resort Convention Center. It is nice to know that we exceeded your expectations with our excellent service, well-appointed accommodations, and convenient location. We hope you will come back whenever your travels bring you to Anaheim.Sincerely, General Manager

2/10 Terrible

Briana

Disliked: Cleanliness, property conditions & facilities
My bed, pillows and towels were disgusting
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/23
Dear Briana, We want to thank you for your stay and for taking the time to post your review. We sincerely apologize for any disappointment you had with your room and the mistakes made when servicing it. We value your feedback, and we will take the appropriate action to ensure this is not repeated. We look forward to providing you with the refreshing accommodations for which we are known on your next visit. Sincerely,General Manager

10/10 Excellent

Vivian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place to stay!
Stayed 3 nights in Apr 2024
Response from General Manager on 2024/4/23
Dear Vivian, Thank you for staying at Element Anaheim Resort Convention Center and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback as well as your recommendation and look forward to seeing you on your next visit. Sincerely,General Manager

10/10 Excellent

Diamantina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This. Hotel was stunning.The food for breakfast was delicious and warm and the convenience of disneyland down the street was the best part
Stayed 2 nights in Apr 2024

10/10 Excellent

Victoria

Stayed 1 night in Apr 2024

8/10 Good

Sitti Nerwisha

Traveled with family and small children
Staff were friendly and very accommodating.They have a welcoming ambiance and the place is clean and tidy.Rooms were spacious enough for families.
Stayed 5 nights in Apr 2024

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at the Element. Clean, well kept rooms, great lobby, helpful friendly staff, amazing breakfast - and our particular room had a nice view of the fireworks at Disneyland. Parking was easy, check-in and out was seamless. The kitchenette was well-equipped with everything you could need, right down to dishwasher detergent and dish soap. Only small complaint was the traffic noise when using the outside patio and pool - but I think that's inevitable in many Anaheim hotels. Would definitely stay here again!
Stayed 5 nights in Apr 2024
Response from General Manager on 2024/4/21
Dear Stephen, We are delighted to read your review of Element Anaheim Resort Convention Center. We enjoy providing our guests with everything they need for a perfect stay, including our clean and comfortable rooms. We are pleased that you had a refreshing stay and that you enjoyed our energetic views and excellent hospitality. It was our pleasure hosting you, and we look forward to your return visit.Sincerely,General Manager

10/10 Excellent

Kelsey, North Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from General Manager on 2024/4/20
Dear Jennifer, On behalf of our team at Element Anaheim Resort Convention Center, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your resort of choice whenever you return this way.Sincerely,General Manager

10/10 Excellent

Beatriz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the distance to Disneyland and the breakfast was yummy!
Stayed 1 night in Apr 2024

10/10 Excellent

Junelyn Joy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I like: - very clean and spacious room - bed and pillows are comfortable - about 10-15 min walk to Disneyland. There’s also ART transit that stops right by the hotel. $6 per day passes per passenger. - about 5 min walk to Anaheim Gardenwalk (shopping, restaurants, movie theatre, etc) - quiet area - breakfast selection is great. Large dining area. Breakfast saved us so much time in the morning before going to the park. - pool is small but water is nice and warm - staff are nice and friendly What I don’t like: - when guests above our room have heavy feet and kids running. They were up at around 6:30 and start walking/running around their room and it gets really loud.
Stayed 5 nights in Apr 2024

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Manager on 2024/5/10
Dear Elena, Thank you for the perfect rating. We are glad you had a wonderful time at Element Anaheim Resort Convention Center. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Sincerely, General Manager

10/10 Excellent

Justice

Liked: Cleanliness, staff & service, property conditions & facilities
I love staying here for our Disney stays
Stayed 3 nights in Dec 2023
Response from General Manager on 2024/4/17
Dear Justice, We appreciate your consistent support of Element Anaheim Resort Convention Center. It is always a pleasure to see a familiar face and we love having you as a regular guest. Thank you also for taking the time to share your perspective with future guests. Your continued business is the best recommendation there is, and we look forward to your next stay.Sincerely, General Manager

10/10 Excellent

Montida

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

Yvonne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying here, and we absolutely love it! The staff is very friendly, rooms are spacious, clean, and come with great amenities! This hotel will become our go to anytime we visit Disney! The walk to the parks is very easy as well.
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/4/17
Dear Yvonne, Thank you for returning to stay with us at Element Anaheim Resort Convention Center. We appreciate your generous compliments about our convenient location, comfortable accommodations, and cordial team. It is lovely to know that we will be your home every time you visit Disneyland. We are excited about your return.Sincerely, General Manager

10/10 Excellent

gerald

Stayed 2 nights in Apr 2024
Response from General Manager on 2024/5/6
Dear Gerald, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Element Anaheim Resort Convention Center. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Sincerely, General Manager

10/10 Excellent

I

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/19
Dear Guest, Thank you for the wonderful rating for Element Anaheim Resort Convention Center! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Sincerely, General Manager

10/10 Excellent

Thipsuda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean but I wish to have kids room
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/4/15
Dear Thipsuda, We are delighted to read your review of Element Anaheim Resort Convention Center. We enjoy providing our guests with everything they need for a perfect stay, including our clean and comfortable rooms. We are pleased that you had a memorable stay and enjoyed our excellent hospitality. It was our pleasure hosting you, and we hope to see you again whenever you return this way.Sincerely, General Manager

8/10 Good

PATRICIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice place to stay. It would be better if they had a hot tub and laundry facilities.
Stayed 9 nights in Apr 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from General Manager on 2024/4/13
Dear Matthew, Thank you for this excellent rating! We always work hard to provide a great experience for all our guests, so it's terrific to see that you had such an enjoyable stay at Element Anaheim Resort Convention Center. We'd love to host you again someday for yet another unforgettable visit.Sincerely,General Manager

10/10 Excellent

Jen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
May 2024 Great modern hotel. 2 blocks from Disney, about a 10-12 min walk. Very clean rooms. We can see fireworks from our room.Good breakfast - yogurt parfait and oatmeal bar. Also has hot breakfast choices- like a frittata or breakfast burritos. Lots of juice selections and milk . Will stay here again.
Stayed 3 nights in Apr 2024

10/10 Excellent

JohnPaul

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great sized room (for two adults and child) double queen. Breakfast is free and really good. Disney shuttle ($4 bucks for adults) stops right in front. I stayed here a week and really enjoyed it. Heated pool as well.
Stayed 7 nights in Apr 2024

10/10 Excellent

Marco

Stayed 5 nights in Apr 2024

8/10 Good

Charles, Bakersfield

Stayed 2 nights in Apr 2024
Response from General Manager on 2024/5/1
Dear Charles, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Element Anaheim Resort Convention Center. We look forward to welcoming you back on your next visit!Sincerely, General Manager

10/10 Excellent

Vijetha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect for our family for a visit to Disneyland. The hotel and the rooms were very clean, and provided nice breakfast and potable water. The staff was always helpful and friendly. Our only request to the property managers is to look into the locking system for the doors; we got locked outside of our room on the last day. It was very inconvenient.
Stayed 2 nights in Apr 2024

6/10 Okay

Wendy, Pacifica

Stayed 3 nights in Apr 2024
Response from General Manager on 2024/5/1
Dear Wendy, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely, General Manager

10/10 Excellent

Harpreet

Stayed 2 nights in Apr 2024
Response from Eric Romero on 2024/5/6
Dear Harpreet, Thank you for taking the time to score your stay at the Element Anaheim Resort Convention Center. We are glad that you enjoyed your stay and look forward to welcoming you back when your travels may permit.

6/10 Okay

Ali

Traveled with family and small children
Disliked: Cleanliness
Not sure if was because we went on the spring break vacation time or what but we found it that the hotel didn’t have enough parking, the reason was related that in some cases more guests with cars per room maybe plus the hotel was full. And during the week hotel breakfast table totally full but turned better over the weekend. Receptionist told me that the room was getting clean one other day but I didn’t see it at all, garbage was getting accumulated in my room and I was finding the ways to get all good. Just my opinion on my experience. The hotel room was nice, but the other factors described gave me this score, since there are other hotels in the area that the stay is perfect unfortunately weren’t available.
Stayed 3 nights in Apr 2024
Response from General Manager on 2024/4/9
Dear Ali, Thank you for taking the time to review your stay with us. While we are glad that your overall experience was pleasant, we regret not meeting your expectations. We are extremely sorry for the inconvenience you had with our housekeeping and breakfast service. We will share your concerns with the appropriate departments to ensure these issues are not repeated. We also apologize that you had difficulties in finding a parking space and for the frustrating experience. We appreciate your patience, and please know for future visits, our front desk is always happy to assist you with matters like this. We are grateful for your feedback and hope to have another opportunity to host you again soon.Sincerely, General Manager

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Manager on 2024/4/9
Dear Megan, Thank you for the wonderful rating for Element Anaheim Resort Convention Center! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Sincerely, General Manager

8/10 Good

Alexis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, walkable to Disney parking is a hassle, have to pay per day and not guaranteed a spot which is a bummer
Stayed 6 nights in Mar 2024
Response from General Manager on 2024/4/8
Dear Alexis, Thank you for choosing Element Anaheim Resort Convention Center and for your kind feedback. We are pleased to know that your overall experience was pleasant. We are particularly glad that our staff took great for of you during your visit. However, we are sorry for any inconvenience you faced during your recent visit. We strive to provide exceptional hospitality to each and every guests; therefore, we regret not meeting your expectations. We hope you will revisit us in the future.Sincerely, General Manager

10/10 Excellent

Kapil, Bellevue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024