South East Queensland 5 Stars Hotels

"There was an unfortunate incident for the car park access and fees. We were charged by the carpark vendor for 18 hours from 4+ pm to next morning at 10+ am. And the carpark assistant "Kim" over the intercom was not the least helpful while the queue behind us grew from 3 to 5 cars waiting to exit the carpark. Hence, we paid the AUD 79 to exit the carpark. Upon return, we approached the front counter and was serviced by the Duty Manager Warren. He was extremely empathic for our experience and had resolved the matter in a professional manner even when we volunteered to pay for the remaining days (Warren waived off the 3 days fees). Kudos to Warren and Hilton for having a capable Manager leading the team. A shout out to Kathy too in the Catch Restaurant. She was one of the friendly and attentive staff that had made our breakfast session a pleasant and memorable experience for the past 2 days. Cheers to Kathy! Will definitely be back at Hilton Surfers Paradise on the next trip! Keep it up, team! "

"Truly enjoyed the room and the sound and view of the ocean. Great location"

"Hotel was clean and room was thoughtfully furnished. The ocean and pool views from our room were amazing. Location was also great - 5 minute walk to the beach and 15 minutes to Surfers Paradise Beach shopping area."

"Room was lovely, staff were great, resort was very clean and all the facilities were great - would stay there again"

"Room was very clean and all the staff were very friendly and helpful. Had a very enjoyable and relaxing stay. "

"Stay here annually, and they’ve really lifted their service game. Staff were really great from the valet team through to the bar - always going the extra mile "

"We felt very welcomed by reception staff. Staff were kind and attentive. Loved the pools. The location was perfect.... very close to everything. We had ocean view 2 bedroom apartment. Beautiful and experienced a good nights sleep. "

"Our kids loved the resident eastern water dragons"

"Pool wasn’t the cleanest and staff at the pool bar were slack. Restaurant and reception staff were very welcoming and good and the concierge was very good too. food was also nice as well as the hotel room spacious enough and comfy beds."