Tsumagoi 4 Stars Hotels

This was a very nice experience for me and my family. The hotel itself is very nice, but the best part is the service provided by the staff. Extremely courteous and they provided for all our requests. It's in a very nice location with 9 onsens (hot spings) within walking distance. As long as you stay in a hotel in town, you get a free key to access all of them. The hotel provides you with a Onsen outfit that we found very fun to walk around in (like a kimono with jacket and wooden sandels)....

This is a true onsen town experience

Very enjoyable experience with polite staff in kimono. If one would like to immerse themselves in Japanese tradition with tatami floors, sleeping on futon, and taking a traditional bath (onsen)/dress in yukata provided by the hotel, then this is the hotel for you.

The property was gorgeous and the amount of bath options was amazing, many complimentary amenities included, and the spa was perfect as well.

Reasonable price Enjoyed hotspring, Sauna, Kids room, and swimming pool with my 2 year old kid. Room is very big and comfotable. C/in took about 30mins, recommend arrive at the property before 3PM or after 4PM.

Breakfast was great

Stayed in the glamping tent with my family of four (including a 5 & 9 yr old). Such a wonderful spot - tent was comfy w/ a dedicated toilet/sink room in a separate adjacent little building. Had a wonderful fire pit which the staff lit for us in the evening at the time we requested (on our was back from dinner we texted them from their very helpful app). All amenities in the main building were super clean, very new, and meticulously curated in a minimalist style. It had (x3) private Onsen baths...

It is a very amazing property. When you walk in the lobby is a bit outdated. But once you get into the guest room. It is amazingly clean. The staffs are all super friendly and the owners are amazing and very accommodating! Top notch!! Will definitely stay again if given the chance.

Beautiful house with great amenities, staff was very helpful.

Unbelievable service, excellent rooms. Everything was the utmost highest level in all facets.

We enjoyed this hotel during a brief getaway during the summer to escape the Tokyo heat. The hotel is located in a very nice location in old Karuizawa (Kyo-Karuizawa), close to many nice restaurants and little shops, while also being very quite. Rooms are very large and modern, the hotel has its own hot spring (onsen), and high speed internet is free. Very friendly staff and a large and tasty breakfast buffer. We definitely plan to visit again.

Beautiful 5-star hotel with excellent staff and comfortable rooms. The breakfast buffet was outstanding--definitely worth the money! Location is perfect--right outside of Nagano station (5 mins from train to hotel lobby). I'll stay here again for sure!

Super relaxing and tranquil hotel. We enjoyed our private onsen and were very happy with our room. The futon is not for us as we learned after our first night. Was too hard. So just be aware of that. Otherwise perfect. We happily would come back.

Everything nice