Is Mercure Nagano Matsushiro Resort & Spa pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Mercure Nagano Matsushiro Resort & Spa?

As of 2025/10/17, prices found for a 1-night stay for 2 adults at Mercure Nagano Matsushiro Resort & Spa on 2025/11/10 start from NT$1,718, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Mercure Nagano Matsushiro Resort & Spa?

Self parking is free at this property.

What time is check-in at Mercure Nagano Matsushiro Resort & Spa?

Check-in start time: 3 PM; Check-in end time: 1 AM. After-hours check-in is not available.

Are there all-inclusive benefits at Mercure Nagano Matsushiro Resort & Spa?

Some rate plans available at this property are all-inclusive.

Where is Mercure Nagano Matsushiro Resort & Spa located?

Located in Matsushiro, this spa hotel is within 1 mi (2 km) of Matsushiro Castle and Former Matsushiro Literary and Military School. Nagano Olympic Stadium and Nagano Prefectural Museum of History are also within 6 mi (10 km).

Mercure Nagano Matsushiro Resort & Spa Reviews, Deals & Photos 2025

About the neighborhood

Located in Nagano, Mercure Nagano Matsushiro Resort & Spa is in the historical district. Matsushiro Castle and Former Matsushiro Literary and Military School are notable landmarks, and some of the area's activities can be experienced at Sugadaira Ski Resort and Minenoharakogen Ski Area. Looking to enjoy an event or a game? See what's going on at Nagano Olympic Stadium or M-Wave Olympic Memorial Arena. With canoeing and fishing nearby, you'll find plenty of adventures in the water.

Visit our Nagano travel guide

10/10 Excellent

Mattie

2025/6/19

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Stayed 1 night in Jun 2025

10/10 Excellent

Olga

2025/8/9

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I really enjoyed my stay :) the hotel was clean and beautiful and my room was very comfortable

Stayed 2 nights in Aug 2025

10/10 Excellent

Joel

2025/2/17

Liked: Cleanliness, staff & service, property conditions & facilities

Best accommodations and location for the price.

Stayed 2 nights in Feb 2025

10/10 Excellent

Taylor

2025/2/9

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The rooms were amazing!

Stayed 3 nights in Feb 2025

10/10 Excellent

Fazuly

2025/2/12

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room was spacious and the onsen was good

Stayed 4 nights in Feb 2025

8/10 Good

David

2025/9/29

Liked: Cleanliness, amenities, property conditions & facilities

The area is picturesque with nice views of the mountains. There are two supermarkets and a petrol station close by. The interchange for the highway is 2 minutes away. There are a number of restaurants fairly close. The yakiniku restaurant gets booked up pretty quick so be sure to make a reservation. The former Sanada residence and military school are worth taking a look at too. They are just a couple of minutes away. The hotel itself is fresh and clean, with free sparkling wine, beer and snacks in the evening, then free spirits as a nightcap from 9pm. The onsen baths are a good size with access to a smaller outside rotenburo. The Japanese style room we stayed in was spacious with a separate seating are next to the window with a mountain view.

Stayed 2 nights in Sep 2025

8/10 Good

Teresa

2025/3/25

Liked: Cleanliness, staff & service, amenities

Food quality is good, the hotel is a bit old and need to refurnish

Stayed 1 night in Mar 2025

10/10 Excellent

Yuko

2025/7/27

Liked: Cleanliness

The room was spacious and comfortable. The facilities are old but clean (though I noticed some water stains in the toilet). The check-in staff was kind and helpful, but the person I spoke with on the phone tried to charge extra for breakfast even though it was already included, which felt unreliable. However, the bath and breakfast were excellent, so I’m satisfied overall and would stay again.

Stayed 1 night in Jul 2025

4/10 Poor

Matthew

2025/7/14

Disliked: Cleanliness

Poorly staffed and dated rooms

Stayed 2 nights in Jul 2025

10/10 Excellent

Isabella

2025/2/10

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good hotel, location was a bit hard to get public transportation sometimes

Stayed 3 nights in Feb 2025

10/10 Excellent

Jessica

2025/2/9

Liked: Cleanliness, staff & service, property conditions & facilities

Breakfast buffet

Stayed 5 nights in Jan 2025

10/10 Excellent

joshua

2025/2/19

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This has been by far one of the best hotels. The room isn’t of super high end luxury, but the onsen was one of the best. The buffet for breakfast competes with the level of a high end Las Vegas resort. And staff is excellent and multilingual.

Stayed 1 night in Feb 2025

8/10 Good

Alexander

2025/3/21

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful views of the mountains and walkable distance to Matsushiro Castle Ruins. The location is a bit far from Nagano City so I takes a bus to get back to city for more dining and nightlife options. Breakfast buffet was great with a huge variety of japanese and western choices.

Stayed 1 night in Mar 2025

10/10 Excellent

Alfred

2025/3/7

Liked: Amenities

One of the nicest places we’ve ever stayed. Super nice room, huge amount of space, two very comfortable double beds. Very nice sitting area, great view. Very nice onsen, and very very reasonably priced. Can’t wait to go back. Highly recommended!!

Stayed 2 nights in Feb 2025

8/10 Good

Brian

2025/2/20

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

Good hotel. A bit away from the main area of town so the dinner choices are limited.

Stayed 2 nights in Feb 2025

4/10 Poor

Takanori

2025/7/28

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The breakfast buffet was great and you will love it. But they gave us wrong room although I booked bigger room online and the room’s floor had huge stains. And when I stayed there, men’s hot spring was broken and we had scheduled for sharing one hot spring space and it was so crowded and I couldn’t relax at all. That was my unlucky experience.

Stayed 1 night in Jul 2025

10/10 Excellent

Jeremy

2025/2/20

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel facilities are amazing. Room is ckean and spacioud. Onzen is fantastic. Laundry is excellent. Great view of ghe mountains.

Stayed 2 nights in Feb 2025

8/10 Good

Andrew

2025/4/22

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Large hotel with Onsen

Large hotel with a nice large Onsen for guest use. Rather far from central Nagano. Need to either take the hotel bus that goes every hour or take the local bus. Supermarket and Lawson store within walking distant from 5 minutes. Breakfast available on site. Good selection. However if staying several nights it can get a bit repetitive.

Stayed 3 nights in Apr 2025

8/10 Good

Frank

2025/4/8

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

almost perfect, non English speaking people at the counter are very helpless and not able to give info about hotel or travel information or what about the hotel around.

Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveler

2025/5/1

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not buy meals

Hotel it self is ok but the dinner and breakfast buffet ia definitely not worth the money. The bento from nearby supermarket would have been better

Stayed 3 nights in Apr 2025

10/10 Excellent

William

2025/2/13

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel and Onsen in Nagano

Amazing hotel and spa in Nagano area. About 30mins by bus from Nagano Station to Kandabashi station. Then 2min walk to the hotel. Hotel has an onsen which is great! Lobby has drinks and snacks at different times of the day. Includes unlimited soft drinks, alcohol, tea, coffee, water and snacks. Coin laundry with dryer is available if you need to wash clothes. Great view of the mountains from our room.

Stayed 2 nights in Feb 2025

6/10 Okay

Dan

2025/5/3

Liked: Staff & service

Not what was expected

Large hotel with lots of tour bus traffic. Large lobby, lounge is only open for one and a half hours. Stayed in a traditional Japanese style room that could sleep 7. Four people was very tight. No complimentary coffee. Extensive breakfast buffet needing reservations and expensive. Floor we were on was in need of renovation. Could have been cleaner.

Stayed 3 nights in Apr 2025

8/10 Good

LO WEE

2025/5/27

Liked: Cleanliness, amenities, property conditions & facilities

Generally good except for the drinking water replenishment. While I understand that this is a premium spring water offering, the guest should not be deprived of their rightful allocation. My daughter tried to secure the replenishment for the 3rd night on the parent's behalf but was refused and instead, was given one. Maybe it will be better off to place these allocations in the room rather than having to claim over the counter.

Stayed 3 nights in May 2025

4/10 Poor

Penny

2025/4/23

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A long way from anywhere

A long way from Nagano Station. A long way from anything. Did not receive a reply from the hotel when making enquiry with regard to a courtesy bus/car. Lobby was huge; hotel was huge; room was spacious; bed was lumpy; 'capsule' bathroom smelt from poor drainage. Staff were efficient and polite. The courtesy bus on the hour may have been improved with half hourly rather than hourly schedule and start earlier as distances needed to be factored in to excursions.

Stayed 4 nights in Apr 2025

8/10 Good

Amanda

2025/4/18

Liked: Cleanliness, staff & service, property conditions & facilities

We were a bit worried before arriving, due to some very mixed reviews. However, our stay was good. We used the shuttle bus without any problems, there was always space. There is a lot of choice in the breakfast and evening buffets. Our booking through Expedia also allowed access to "the lounge" where you could get drinks and nibbles at set times, late afternoon and evening. The only annoying thing was a booking system for breakfast and dinner. Dinner slots went live at 3pm and breakfast at 9pm so you had to remember to log in and book. Some slots were obviously given to large coach parties, as some were blocked out even at 3pm on the dot. However, I appreciate they are trying to control the flow of the buffet restaurant so they have to do something. All in all we had a good stay.

Mercure Nagano Matsushiro Resort & Spa

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Mercure Nagano Matsushiro Resort & Spa Reviews