Rockwood 4 Stars Hotels

"Room was very clean. Shower lack a little pressure bur was ok. The breakfast was very good and the burger at the bar was great."

"The rooms were very clean. The staff was also very welcoming and attentive."

"The room was gorgeous. Loved how close it is to all the venues down town. Totally staying here again."

"Good overnight stay. No free coffee or water. For $400+ that’s pretty harsh. Everything else was great. "

"We were told our luggage would be in our room by 4:00 PM, but it wasn’t delivered until 5:20 PM, causing us to miss our dinner reservation. The room was also extremely loud from street noise, and we couldn’t sleep until well after 1:30 AM. There was also an unexpected destination amenity fee. When we raised these issues, we were told nothing could be done because we booked through a third party. Very disappointed, especially given the cost of the stay and missing the reservation that was one of the main reasons for our trip. We made a complaint to the Director of Front Office and were told there was nothing they could do because we booked through a third party. This experience has made it clear that booking through Expedia offers no protection or support. I will book directly with hotels going forward. Very disappointed. We spent a lot of money and didn’t even make the reservation that was one of the main reasons for our trip."

"Hotel is clean and lovely. Staff was super friendly, but at times there was confusion about questions we asked-valet told us one thing, front desk told us another. We received complimentary drink vouchers from the front desk staff, but then the roof top bar staff told us there were limitations for using them. Our first room was looking over the roof of a building but our reservation with Expedia said it would be a city view. Front desk staff was a little defensive, saying they have no idea what Expedia promises. We were upgraded, however, because the AC in our room was not working. We really appreciated that."

"很好"