Marcus Hook 4 Stars Hotels

"Very unhelpful front desk check in and old, outdated room made this a property we certainly would never consider rebooking! "

"Room was clean. The description stated that the unit would contain an oven, which it did not. It only had a countertop stove plate. Also, very limited electrical outlets working in the bedrooms. It was an accessible room so this is a significant issue. Missing 2/3 TV remotes. However, overall a good experience and met our needs for the weekend. "

"While hotel is renovating, current state for majority of hotel is not great. We had a mouse in our room. Restaurant had water leaking from the ceiling."

"Great rooms, lots of space!"

"Cleaning crew was elite! The staff are extremely easy to work with. Gym was really nice. I would really like to add a barbell bench to the fitness center. That was one compliant but everything else was very good. "

"."

"Great location and fantastic customer service "

"Unfortunately, my stay here was not the best. I’ve stayed at other Sonesta’s and this property just did not measure up with the others. Let me begin by saying the check in process was smooth and staff were nice. Some things were not in their control — the hotel was flooded with people for the college basketball games. That’s all well and it did not bother me. However, the groups that were there basically took over all the restaurants, lobby, and personal space like they were the only guests. I had to repeatedly ask another guest who was on the phone talking loudly to kindly step away from my personal space twice — any closer he would’ve been on my lap. Along with few others who just had too much to drink. Extremely loud atmosphere. Had I known that the groups would be staying here, I’d pick a different property - my fault for not doing more research on the most popular week of March. Second, because of these large groups, it took several minutes and passed elevators for me to get to my 23rd floor. Everyone trying to jam in and then once I finally got an elevator, there was a stop at almost every floor. Needless to say, we were squished like sardines in the elevator and it took much longer to get up to your room than usual. Once I checked into my room, the floor felt sandy, there was hair in the bathroom sink, and the shelves had a ton of dust. Overall just felt like it had not been cleaned well. Not typical for Sonesta. Very disappointed. "