Edgebrook 4 Stars Hotels

"Oh, River Hotel, how do I hate you? Let me count the ways. It was very difficult to find the hotel. It's narrow and short squished between two buildings which are much bigger. The hotels directions are terrible. All I have to say is that it's right next to the Sofitel, and I would've found it immediately. Despite knowing the city well, I spent about an hour driving around looking for it.My car sat out front, engine running, in the valet area for up to 2 hours before *I* saw it and told them to park it. My first key didn't work so I had to traipse back downstairs to get a new one. After I entered my room and got myself organized I looked for the room service menu. I wanted a bite before I left for my event. No room service. Then I remembered the hotel had a lounge which served food. I went downstairs to the lounge, and what did I discover but a room with some comfy chairs a coffee machine and a refrigerator full of water. Period. After having complained, I will say that the rooms and bathrooms are quite clean, above average. So kudos to housekeeping! Also kudos to the young woman working the desk wearing a dark suit and pink glasses. She was tremendously helpful to me. Unfortunately, that car sitting out front ruined the staff score."

"Centrally located hotel with breakfast included. Reasonable pricing for a new hotel. Recommended "

"Great location. Wonderful staff! Would definitely recommend this hotel. "

"The suite had a 2 person tub with jets & was magnificent. Black out curtains, beautiful view with multiple windows/angles, comfortable bedding, the bathroom separated the livingroom from the bedroom. Every staff member was AMAZING & I greatly appreciated their diverse, beautiful, helpful personalities. They rent out umbrellas, location was perfect for us because we found everything we wanted out of this trip within a 20 min walk or an easy to navigate train ride. I highly suggest checking out nearby places like Macy's & City Hall, The Riverwalk, The Bean. Ramen-San was the best ramen I've ever had & the window seating is great for people watching. 10/10 would visit again"

"Front desk was incredible helpful and friendly. The location is incredible. The room was clean but the furniture and bed in my king room were well worn. Overall it was a great value for the location. "

"Cool and perfect for our short trip to Chicago. Room was a bit small, but worked well to sleep in for two nights. The location on the magnificent mile worked perfect to accessing public transportation and tourist bus tours. Lots of great restaurants around the area and it was easy to walk everywhere from this spot. "

"The staff were great. Rooms were very clean but lacked in the little things like soap and a coffee maker. The room was large and comfortable. The cooling system would only keep the room at 70 degrees. The tv was slow and clunky making almost useless for entertainment. No tv guide or movie channels. The hotel is places well around shopping and restaurants near by."

"Waited 10 minutes for someone to actually appear at front desk upon check in, and when they did arrive, only directed guests to kiosks to check in themselves. No welcome, no review of property or amenities, no ID check. Bed felt like it was 2 decades old at best, springs felt throughout and saggy. At check out, same thing, directed to kiosks. At no time did anyone from the staff offer a welcome or ask about my stay. Convenient location, but price not worth what is actually offered at the property."

"I’ve stayed at the Hilton Chicago many times, and I keep going back because it is always a great experience. The staff is great, making check in easy and using the amenities easy. The property is clean and well maintained, so it feels luxurious, and it’s right downtown in the loop so you have easy access to anything you may want to experience in Chicago. I highly recommend the Hilton for any trip or staycation in Chicago."