Closter 4 Stars Hotels

"Took my 17yr old daughter for out last adolescent spring break trip. She loved the hotel. It’s NYC so we didn’t expect a huge room. Yet ours was perfect and intimate. The staff was super friendly and welcoming. Very accommodating and professional. I would just say the communication on the location of all amenities wasn’t very clear. It was like a scavenger hunt. One restaurant turned into two hosting dinner and brunch. "

"Great location near Broadway theaters and Times Square! Great staff and very commendable accommodations. I would definitely stay here again for my next visit to Broadway and Times Square!"

"Easy friendly check in . Our room was very clean , comfortable bed and pillows. The furniture is a little dated but comfortable . Erika at the concierge desk was most helpful and very friendly . She helped us numerous times with a smile and kind demeanor . Trinida who works on Sunday was also quite helpful and kind. The hotel is a great location to theater , dining and transportation . We had a Pleasant visit ."

"Yo habia quedado con el hotel Que llegaria tempro lo cual me cobrarian un cargo extra. Cuando llegue me dijeron que no se podia hacer una entrada temprano que la persona que me dijo que si no sabia nada.el manager me trato muy mal. Pero lo mas incleible es que cuando revise mi extrato bancario me di cuenta que no medejaron hacer la entra temprano pero si me cobraron. Y ya les envío mensajes los llamo y no he optenido una respuesta"

"If you're planning on taking public transportation from the airport or around town - this location could not be better. Being connected to GCS made getting around so easy! The hotel itself is fine. They let us check into our room at 9:30am without any issue. The bathroom had a mildew-y smell and the hot water wasw luke at best, but overall ok. The beds were comfortable. And the hotel was pretty quiet. I would stay here again."

"came in and there was a huge line to check in, was advised to come at 4PM, than was asked to do mobile checkin, which i did at 4PM, system said room can be within an hour, so agreed to 5PM, at 5PM, system showed checkin time 5:45PM, anyway decided to stand in the regular line (not the mobile check in), used the time to write a message on the app, and got a auto response that said "sorry for the delay, please write us a feedback"..., around 5:30PM (2.5 hours from 3PM the check in time), got in front of a staff member, and when I said this is so wrong, the staff member immediately said, he just check in people and if i want i can write to the management, as this is usual... Internet in the room is at a fee (i do not remember when last time was asked to pay for Internet), got 1 battle of shampoo for the entire 5 night stay... they never thought to bring another one... i checked out at 11AM sharp, and left the room at 11:10AM... in these 10 minutes was asked twice when I am leaving.... so 2.5hours delay in check in is OK, but 10 minutes checkout is not... i travel all the time and spend allot of time in hotels, never wrote a bad review... this is my first! horrible experience."

"In the morning I couldn't receive a receipt that I needed because nobody was there in the front desk. And still haven't been shared after 5 hours passed from the check out time ended. The room was not like the one originally promised to have. Dissappointing."

"Awful staying not coming back AT ALL! "

"Dingy outdated room with a lumpy old bed with deep ruts. Hot water in the shower had to run for 5 minutes before turning warm each time. "