Buck Meadows 4 Stars Hotels

"The front desk staff is extremely unfriendly and are not interested in helping with anything at all. We had 2 separate reservations for 2 nights ( back to back) under the same name - had to check out and check back in as they said that they are fully booked and can not accommodate keeping the same room for 2 nights. It was extremely painful to take all the luggage to the front desk to keep it until we come back from Yosemite, but more surprisingly, when we checked back in - it was the same villa building just a different room ( with the same arrangement/ layout as we had during the previous night). On the day of the departure, we asked to extend check out time by 30 minutes which hotels around the US as well as the world are easily accommodating, but again, we were told that they are fully booked and can not help us with a up to a 30 mins extension ( even 15 was not an option). However, even at 8 pm of the same day they have a lot of rooms available for booking online ( I guess it was not really the case that they are fully booked). Overall property is nice and traveling with a family is easy when you have 2 bedroom villas, but the staff ( especially front desk) really needs some training. If you are planning to use the spa or/and get some treatment - advance booking is recommended. "

"Beautiful property, and stay. Highly recommend!"