「. everything was really nice. i liked the layout of the building. nice staff, the guy on duty was very helpful. they also have an outside pool which was nice n refreshing. would stay here again :)」
「The hotel was very clean and very convenient located near a shopping mall. The beds were comfortable and we really liked the corner banquette seat with table inside the room. I wish the room had another dresser or a rack to unpack a suitcase because there wasn’t enough furniture. We liked to have access to a mini fridge and a safe in the room. We had a relaxing time at the WXYZ bar playing a board game and getting a drink. The pool looked very nice but we didn’t use it (maybe next time we...
「Absolute dump. Nothing worked properly. Elevator was down the entire trip, probably been that way a long time. Ice machines dusty and haven't been operational for a long time. Nobody was manning the front desk. Room was dirty with filth on drapes and bathroom. Nobody cleaned our room the entire stay. Hardware missing from stairwell doors....
If elevators aren't working, probably a good idea to discount the stay and carry guest bags up to the top floor! You can tell they don't keep up...
「Hotel management did not allow my family to check into the hotel until after 7. Arrived in Lubbock after 4 hours of travel at around 3pm ready to check in, drop off luggage, rest and prepare for a game at 7pm. Made it extremely inconvenient for all travelers checking in. Told us we had to wait until 7 to check in when they knew damn well that we couldn’t because the TX Tech game we were in Lubbock for started at 7. They knew everyone who paid to stay there was there for the 7pm game. It...