Kentwood 3 Stars Hotels

"This is my 3rd time staying at this hotel and what keeps me coming back is the fact that the rooms are clean, the lobby is comfortable, and the breakfast has a wide variety of options, including fresh fruit. The staff has always been pleasant and easy to communicate with. The hotel is in a great location with easy access to shopping, dining, freeways, and only 15 minutes for downtown Grand Rapids. This visit was different because we came back from dinner one night to find that the battery in our lock had gone dead and we were locked out of our room. It took over an hour for the problem to be resolved, and the 2 staff members at the front desk were very ill-equipped to deal with the issue, having to call someone from another hotel to help fix the problem. There was no manager on site, and while the staff was very polite and empathic, I am concerned that there was not a better plan of action for this type of situation. The issue was a large disruption to my evening plans, and I hope the staff gets more training on these types of issues."

"Food was great and serving space was clean "

"Parking was fine. The bar and restaurant were closed due to updating. Employees were very friendly and informative. "

"Overall great but freeway was loud at night. "

"Room was clean, staff was very helpful and friendly "

"Very clean even with the renovations that were happening. The staff was extremely accommodating of our team, we’d definitely stay here again!"

"The nearby establishment offers excellent accommodations for dogs, and the staff is professional and attentive. The room, appliances, bed, and bath are all of superior quality..spacious parking lot and the shops, restaurants nearby.. l high recommend price affordable "

"The staff is awesome, especially Mario. Love that its close to restaurants."