格拉罕 3 星級飯店

「everything is good」

「Front desk lady very friendly and helpful」

「This is probably the most comfortable and amazing place to stay here. The atmosphere was incredible. The people in the customer service was impeccable. I am used to staying at much higher class hotels. But I can say this, it's definitely one of the best I have ever stayed in. That was not part of our normal routine as Platinum members to the hilton honor system」

「Incredible front desk! Spotless room! Great food. 」

「很舒適環境」

「Location, cleanliness, spacious room, facility was all very nice!」

「The staff at check in were great. Very thoughtful about placing us in a quiet hallway. 」

「前台冷淡，入住時發現，浴室裡沐浴乳架整個掉落在浴缸裡，塑膠碎片四處飛濺，打電話告知櫃檯時，工作人員語氣冷漠，並提前掛我電話，令人非常無語。隔天下大雨，窗台邊踏腳板滲進雨水，地毯潮濕一片，一樣打電話告知櫃檯希望能送幾條毛巾給我們，讓地毯的水份暫時吸收，阻止繼續蔓延，口頭答應後當晚也沒有送來毛巾，幸好雨勢轉小，沒有釀成更嚴重的危機。住宿當中，房務整理後當天，發現床上的耳機不見，一樣打電話告訴前台，麻煩幫忙問一下房務是否有看到耳機，電話中答覆會再詢問並回電，直到退房也沒有任何消息。最後退房時，櫃檯人員一邊嚼著口香糖，一邊工作，完全不符合星級飯店的門面印象。 雖然飯店很美，房間小但是舒適，但是這樣的服務態度，令人失望，如果不講求溫暖溫度，尚可入住體驗周邊樹林湖泊的美好，但若有問題需要請飯店幫忙，則自求多福。 未來不會再入住喜來登系列飯店，以上為個人經驗分享，希望只是特例，運氣不好的我恰巧碰到。 」

「Nice room and we had a big room very nice breakfast. Tried to get a room on the 29 of January but they said they were full.」

「The stay was very nice! Check in was smooth despite me making an error with my reservation. I enjoyed my stay and will certainly be back. 」

「Good」

「The hotel is very quiet,it has a small kitchen, and a big fridge.」