Downtown Rochester 3 Stars Hotels

"hallways and other carpet areas were very dirty. The elevator was very noisy and shaky."

"First and foremost, if you are staying at Mayo - you must know that this is not the correct hotel to stay at if you desire to quickly run back to the hotel between appointments. It is a 15 minute walk to the closest Mayo building, more with construction. It is also important to know it is directly next to active train tracks, which will wake you up at 2:45AM at least once on your stay. The person we checked in with was slightly unpleasant, mainly treating us like we were inconvenient for asking basic questions. Other workers were kind and generous. The hotel appears new and the lobby is beautifully modern but the hallways upstairs were a bit dingy. Our room was base-level clean but needed deeper cleaning - mascara on the bathroom walls, stains on ceiling above shower, damaged blinds. Nothing to ruin a stay, but weird for a newer, not cheap hotel. Overall, it was safe, it was clean enough, and we managed walking. But can pay similar and stay somewhere closer/nicer if a Mayo patient."

"Property was clean. The morning staff was friendly and a good variety breakfast. The evening staff was hard to work with and unkind. The parking is a problem as we were told one thing and then rudely told another. Which left no room for parking or cars and no staff that was willing to help us. We're also told that other people checked in on Tuesday and Wednesday nights and needed multiple spots for their cars so they sold them parking passes even though there is not enough room in the parking lot for one room per car when the hotel is fully booked, which it was. I also had the light in my bathroom start raining on the last night of my stay which is in electricity and water problem so I would not allow my children to take showers in there. Although they had been dancing all day at a dance competition they were unable to shower and the front desk had no help or solutions as the hotel was fully booked. Very frustrated with our stay."

"Front desk was told that bathroom supplies were empty. Nothing was done about it. Room was not serviced during stay."

"Dan, the manager was so friendly and accommodating! "

"great bar and restaurant!"

"Okay stay. Bed linens were a bit ratted and dingy. Bunch of snags on them. No parking unless using Valet for $30.00, otherwise there is parking in the ramps and walking over. No breakfast included in stay, however there was a breakfast for a fee. It was Nice to be connected to the skyway, and close to things downtown, even within walking distance. Straight forward bare bones pool, small in size, but enough for a few kids to get some energy out. Overall, good. Would Stay again. "

"My daughter and I stayed in a queen studio for a 3-day dance competition (only a quick 10 minute drive to the Civic Center👍) The entire complex is very clean and our room was too. We really enjoyed having a kitchen with a full sized fridge, oven, microwave, dishwasher, full set of CLEAN silverware, and enough well kept utensils/cookware to make a few meals together. We didn’t bring our dog along but there was even an outdoor space on our floor for pets. Because it’s also an apartment complex, no room service BUT having the Red Cow restaurant attached and a small convenience store was awesome! Parking was a breeze with the attached garage. Plenty of spaces for hotel guests. Keyless entry via ‘door’ app was very convenient as well. We’ve stayed at more expensive hotels in town with a far less pleasing experience. We will definitely be back!"

"Will be back"