Central California 3 Stars Hotels

"Check in was terrible staff was rude. Made me wait to check in at 2am after all day of extended medical work while she talked on the phone for 5 mins. Then gave me a double room even though I booked and paid for king. Said to bad kings are first come first serve regardless of what you book."

"Was surprised to be quoted $20 to check in at 2pm verses early check-in at 2:30pm. Place was empty and rooms available. Construction noise of renovations was also not disclosed at booking. "

"We've spent the past three anniversaries here & this will be our last. We planned to relax in the jacuzzi our last night, but my husband instead walked in on a couple behaving inappropriately. He notified the front desk because their behavior was unacceptable, clearly unsanitary, & needed to be cleaned right away. We were later told the couple claimed they were "only swimming," which didn't reflect what was actually witnessed. The following morning at checkout, I followed up with two front desk agents. There was no acknowledgment, no apology, & no concern. Just my bill handed to me & I was sent on my way. I understand they may have been embarrassed since it wasn't their doing. Still, with my background in the hotel industry, I know how important guest experience & service recovery are. The complete lack of response especially for a returning guest, is unacceptable & is why we won't return."

"Location is excellent. Cleanliness of room was not great. Rooms need a thorough cleaning and refresh. Room furniture is all nicked up. There was no room to put a toiletry bag in the bathroom. "

"Great place to stay, definitely would return in the future"