I had paid for one of the higher end rooms,the room with a patio. And it was right next to the pool and there was so much noise coming from that area. I came here to relax and that did not happen. I arrive a little early at 330pm to hopefully see if my room is ready. Room isn’t ready, that is fine because check in is at 4pm. The front desk associate said they would call me when the room is ready. So my girlfriend and I waited around, and I came back in at 4:02 pm to see if the room was clean yet, since that is check in time. And to no surprise it’s not ready so, it’s about 4:30pm and I’m waiting for a call to get into my room. And no call, so I call myself to find out my room has been ready. So I’m waiting nearby, wasting my day waiting for a phone call that never would’ve happened. And the room was very subpar, poor smell, patio has entrance for people outside to easily come in, I felt as if I had no privacy. And the fridge was leaking water on the floor. The worst part, is that I got bites from the bed. We couldn’t stand to sleep the last night, so at 430am we decided to leave, because it was so uncomfortable. And I tried to talk to an associate that morning, but the associate was sleeping in the back where only employees are allowed, I knew they were sleeping because I called a few times and their response was snoring. I would just like to say I’m heavily disappointed in this place. I wanted to treat my girlfriend to a nice little getaway for her birthday. And we couldn’t