Bergenfield 3 Stars Hotels

"The location is great. Near Port Authority and of course right on 42nd st about a block or two from the hustle of Times Square. It was my first time trying out the Pod hotel franchise and it was a good experience over all with the hotel itself. On our second day, the room next door decided to smoke in their room and it filled my room up with the smell of cigarettes. I had to crack open the window in 30 degree temps in the middle of the night. After 30 mins of that and hotel security coming up to tell who ever it was to stop smoking in the room, my daughter and I just could not bear the smell and freezing cold. I called back and they moved us up another room. I will say it would have been nice for someone to bring us the new room card instead of us having to pack up all of stuff in the middle of the night and in PJs to the front desk for all the other hotel guests to see us looking like fleeing refugees. A bit embarrassing without the back story. Other than that, the rooms are on the small side but every time we come back to the city we don’t spend much time in the room so it was not a big deal. Just wished there was an ice machine somewhere and the option to rent a mini fridge like some hotels have to offer. Each staff member I interacted with was great!! "