Lake Geneva 2 Stars Hotels

"We tried contacting management more than 5 times , first about a possible later checkout time and never received a call a text or email , so very poor communication . It snowed , no one put salt as there was ice , the porch light to unit didn't work dark and dangerous ,we are a older couple trying to get in the tub and drain didn't hold water , gathering room had no heat , can't watch tv from couch only from bed . The carpet was very in need of replacing and dirty, stained, had to go out to find more toilet paper in which it should of been included and only two washcloths to use for 3 days and no one to contact, no respond to emails, phone calls. Was written that someone from staff would be there from 2-5 pm on Fri. Saturdays, no one was there at all . Pillows were uncomfortable, , worn out , old , need to be replaced , horrible to sleep on. It could be a nice place if it was better tooken care of . It was our 45 anniversary so was expecting more. Seems like management could care less, only care about making money and don't care about customers. "

"The room was clean and comfortable! The only issue we had was the noise. We were in a room next to the stairs and could hear everyone walking up / down, talking, cars with loud music from the parking lot (Not the locations fault just something to be aware of! )"