Hellman Street 2 Stars Hotels

"We messaged ahead of checking in and asked for a quiet room, they did accommodate this for us. The room was not quiet. The door has a large gap under it. The Inn is a motel style which means you have the joys of outdoor noise, such as each morning collection trucks and car horns. You can hear any guest that walks by your room. Our room also smelt like urine and the bedsheets were covered in stains. The main issue we faced was on our final night, another guest was drunk or high, and was locked out of their room, the latch had been put on. We were woken up just before midnight by a female guest in distress screaming. We reported this to the front desk and they said they would send maintenance to check as she was on her own… In that time a friend came and took her away. The female and the friend returned back at 1:30am. The shouting intensified, they managed to open the door and shout through the door making threats to the guy, Damien, that locked them out the room. I reported this again and front desk said they couldn’t get up there to do anything as they were with a guest at the front desk. We were really startled by this, and felt unsafe. We looked at moving to the nearby hotels but were too frightened to leave our room. We eventually managed to get back to sleep, but were woken up at 6am by more arguments. We reported this again at checkout. They said they had no security on that night. We also tried to resolve via Expedia, the Inn made no attempt to make amends."

"Staff was rude to part of my party, one of the days we had no hot water so we had to shower in freezing cold. Homeless man was living under the stairs. Very unsatisfactory stay. "