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Very professional staff , I will definitely come back . Everyone welcomes you with smile . If u looking for all inclusive , you won’t be satisfied no all inclusive options . You have to pay for everything u do there my room had breakfast included . Jet ski was avg 67usd for 30 mins I had to pay 22 usd daily service charges . They have four resturant food quality is 5 to 7 stars . Avg launch or dinner per two adults and kid like 150 usd to 250 usd . Over all I am happy with my visit .

My boyfriend and I could not recommend this resort enough. We were greeted by Christian at the door with a glass of champagne and cool towel. Then his fellow bellman Mex showed us to our room with our bags. Where he explained every detail of the resort and where everything was located in the resort. Truly made us feel welcome and excited to start our vacation. Our room was the swim up suite, it was perfect the pool was the perfect place to cool off from the heat and eating breakfast by it was a...

Stayed at the Zen resort. Great welcoming environment. Relaxing. pampered. Spa too expensive for what they offer, though. Excellent restaurants, although food somewhat scant in some of them (Piaff and, De Autor). Quality of drinks intermediate. Beaches resorts with excellent infinity pool and wet bar. Azul and Lucca best places to eat. Watch out at Piaf restaurant with sommelier trying to have you choose from an expensive list of wines not included in the "all inclusive". "All...

Staff was awesome Property is clean Food is too pricey for the bad quality of it.

Hotel Lunata is a gem situated on Playa del Carmen's charming 5th Avenue, and one block from Playa's main beach. Even though our room overlooked 5th Avenue, the triple-insulated balcony doors assured peace and quiet. The hotel is reminiscent of a hacienda, and has a lovely private - and very quiet - garden. The complimentary continental breakfast was tasty, with fresh fruit and Mexican pastries along with cereals, coffee, and fresh-squeezed orange juice. Perhaps the best attribute of the...

Absolutely amazing! It’s an expensive resort but you honestly get what you pay for! Jonathan was our butler and he moved mountains to accommodate us. Even after we moved to another room, we could still count on him answering our questions, reserving activities, making reservations, but most importantly giving what I believed to be honest feedback. We stayed in the villa, penthouse suite, and master suite. The upgrade to the rooms were complementary since we had the vip experience. Each room gave...

Always A beautiful convenient place to stay and Playa del Carmen

This property is fantastic if your desire is to go to a laid back property and have a relaxing but fun time. It is not packed with party hungry 18 year olds. We noticed the guests were mostly couples and friend trips made up of ladies or couples. While they say tips are not expected, they really are. For the price of flights and the say along with the amazing food options on property, throw your server or housekeeping staff a few USD. Be careful when it comes to converting dollars to pesos - pay...

Everything about the property was wonderful. The staff, leadership, and employees COULD NOT have been nicer and more helpful. Food was the best I've had at an all-inclusive. The only thing about it that wasn't perfect was the bar drinks - the mixes tasted cheap and the drinks were not strong. That being said, the service MORE than made up for a very minor issue. If the drinks matched the rest - this place would be HEAVEN!

Very nice, small hotel (6 rooms, that backs up to a golf course. Owners very involved with the guests as well as very lovely people. Breakfast is great. Staff extremely accommodating. All at very good prices compared with the larger hotels in the zone.

Everything an all-inclusive, adults only resort should be. Very attractive modern facility. Nice elegant restaurant choices. Very friendly and attentive staff. All the food and drink you could want at all times of the day. No worries about tipping (we did some anyway). The only negative is the hard sell to buy more vacations through their chain of facilities. They accost you on check in and check out and you have to say “No” to the point of rudeness to get them to leave you...

This was our second time here and I'm sure it won't be the last. We had room 107 on the first floor. Perfect view looking out over the pool and the Ocean beyond. We enjoyed the loungers by the pool and on the beach. Our whole stay was so relaxing! The service poolside or on the beach was superb. I have to admit the service for dinner in the restaurant was not quite up to par. The room was ever clean and comfortable. Over all we love the place.

The staff took such great care of me. I was traveling for Ironman Cozumel, and the team was excited to watch all the athletes race and congratulate our success. I'm coming back next year and staying at Cozumel Palace again. I already booked my stay!

The staff was very friendly and helpful

My recent stay at this hotel in Cancun was an absolute delight. It’s the epitome of luxury, and the location is ideal. What truly stood out, though, was the incredible food. The dining experience was nothing short of amazing. A big plus is that in Cancún, where all-inclusive is common, this hotel offers a great option for those who want the flexibility to explore the area and not be tied to an all-inclusive plan. I highly recommend this hotel for a five-star getaway

The best stay ever. The staff was amazing and very helpful. Full breakfast included. Walking distance to the beach, shops, restaurants and airport

Amazing experience for me and my two kids we loved the whole experience from walking inn to leaving every one was helpful outstanding decoration food treatment the location of the hotel and comparing to others that I visited previously this is the best

This place is Heaven on Earth! Our original trip was supposed to be for 5 days and we had to extend 4 more day (awww poor us LOL) due to bad weather at DFW (worst ice/snow storm to hit DFW in 72 years). We had room 818 beautiful! We had a private pool and our own Butler David just moments from the beach bar and beach. When we had to extend we got room 909 right on the beach! No pool but did I mention right on the beach! Our service was spectacular, everybody was so friendly and helpful and...

Villas de Rosa Beach Resort was great. If you're looking to escape the mega resort trap and get out on your own, this is the place for you. The staff was soooo great. A big thank you to Noel, the manager, our cleaning crew, and every staff member we encountered. They gave great recommendations of things to do and really looked after us. The beds were very comfortable, clean rooms, and kitchen was well stocked with all that you need. The beach is perfect, powdery white and the ocean so warm....